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Rating: 5 out of 5
Customer reviews of Vers la Terre
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9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
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Warm and professional welcome
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Excellent experience with the trainer who answered my questions and gave me good advice.
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Response from Vers la Terre
Hello, thank you for your review. I'll pass on your kind words to Océane O. Fanny for Vers La Terre after-sales service
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Always available, explanations, very
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Everything was perfect
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Ease, speed and quality. Thank you
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The worms arrived on time. You just have to be careful about the delivery date and postpone them as soon as possible.
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Telephone reception, sound advice, courtesy and friendliness. Welcome on the Pezenas site.
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Very fast delivery, good product, I followed the instructions well and so far all my pets are doing well.
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I buy elsewhere which has enabled me to tell the difference ...apart from compost , no worms or only babies ...theft ....de l'escroquerie ...je parle en comparaison aux autres fournisseurs.... company to avoid
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Response from Vers la Terre
Hello, the whole team is very sorry about your negative comment... Why didn't you contact us if you weren't satisfied with your worms? We're available by phone or by e-mail at [email protected] Fanny for customer service
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I love the worm café and the composting webinar.
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Quality product and fast delivery
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I am very satisfied! Ordered on a Saturday and delivered the following Tuesday, very high quality kit! And the little worms arrived in great shape, ready to join their new habitat! I recommend VersLaTerre.com. Sincerely, Théo B.
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Response from Vers la Terre
Hello, thank you for your opinion and your photo! Just be careful that your worm compost bin doesn't dry out too much next to the radiator :) Fanny for Vers la Terre after-sales service
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Interesting products and easy shopping. But shipping costs too high
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I placed an order with you on February 1st and it wasn't until February 26th that I was able to pick up my worms... Fortunately, in the meantime, I received a new delivery because if I had picked up my first order, which arrived after 15 days, I don't think the worms would have been in good shape. I made 5 phone calls all the same and once I was told "yes, we'll send them out on Monday" but unfortunately the person didn't send out the order and without my phone call the worms wouldn't have left your premises. Anyway, I finally received my worms and started my vermicompost. It's a pity that we have to order worms from you because there are no other "sellers".
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Response from Vers la Terre
Hello, I'm sorry to see your very negative opinion of us as I thought I had done my utmost to ensure your delivery. We're still human and despite our vigilance your order encountered problems, for which we apologize once again. It's not an easy thing to manage live goods, especially in transport, but rest assured that we put all our heart into our orders. Fanny for Vers La Terre after-sales service
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Products meet my expectations and are good value for money (worm composting mat). But shipping costs make small orders expensive.
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it's imperative to add some protection around the bag of worms, as it's a small cardboard box that's quite light, and given the delicacy of the multiple manipulators, secure the inside well with little Styrofoam things that still allow aeration, otherwise I couldn't get it back right away, it held very well, I gave it to them to eat, they're voracious; don't forget to water them lightly when you open it, then when it's completely dark and you're ready to eat!
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The products, the speed of shipping. Only downside: the price of shipping.
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Fast, useful and very clear instructions
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Very fast delivery and correct order. City Worms is great!
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Sell a pack with 5 banks and not 2, that would avoid recommending 3 banks. Or strongly recommend it on your site.
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Response from Vers la Terre
Hello, we've tried to vary our offer as much as possible to suit all households while respecting the optimal operation of the City Worms. That's why we don't offer a pack with 5 trays, which is the maximum capacity of the system. We prefer to direct you towards a larger model, like the Worm café, to guarantee the best operation :) We are available by phone or e-mail to discuss your needs with you. Fanny for customer service
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Compliant shipment to produce vermicompost for our community garden
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The free training course is a great way to get started!
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