I only give 4 stars because the package arrived in a deplorable state. It was completely open, torn everywhere. I urge you to improve the packaging so that it can withstand all logistical handling during transport.
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Éric B.
Rating: 3 out of 5
following a purchase from 26/08/2025
Quality material, well thought out and easy to assemble. The order was not handled very well. - I ordered an orange model. - I was told that there was no black left - then that there was no orange either. I had to settle for a green model, a color I do not like. Such a pity. Finally, I recommend taking a lot of worms to start the composter.
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Nicolas P.
Rating: 4 out of 5
following a purchase from 31/08/2025
All received. A change of delivery location related to the carrier. The delivery points were clearly not up to date.
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Ondine D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Products conform to what is displayed on the site. Order processing times of more than a week, not displayed
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CHANTAL H.
Rating: 4 out of 5
following a purchase from 12/08/2025
Very well
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Nathalie M.
Rating: 4 out of 5
following a purchase from 30/07/2025
Very happy with the order. However, I had a lot of difficulty retrieving my package as the store did not respect the indicated hours. I strongly advise against this relay.
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jacqueline G.
Rating: 1 out of 5
following a purchase from 15/07/2025
1st order of 500g of worms: no worms, all dead or there were never any Call to customer service, free return of 500g of worms: 10 worms fighting a duel It's a shame at the price we pay for them Extremely disappointed I will not order from them again
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Morgane F.
Rating: 1 out of 5
following a purchase from 29/06/2025
The worms arrived dead.
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Florence M.
Rating: 1 out of 5
following a purchase from 25/06/2025
My worms arrived dead, I contacted them by email right away to report it and received no response
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Sébastien D.
Rating: 3 out of 5
following a purchase from 22/06/2025
I bought a worm composter and 500g of worms. Relatively fast shipping and correct packaging. Despite these precautions, the bag contained very few worms and all dead. Fortunately, I was able to turn to an associative network to get some! Other suppliers are now stopping the shipment of worms during the heatwave, perhaps Vers la Terre should take inspiration from this.
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Irina O.
Rating: 4 out of 5
following a purchase from 18/06/2025
Very satisfied with this purchase. The dimensions and design of the Worm Café are perfect for my needs (location on the terrace), the worms are in great shape! The only downside is the quite strong smell of plastic. I hope the Willy won't be too disturbed.
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Olivier S.
Rating: 3 out of 5
following a purchase from 25/05/2025
Hello, I have received the package, however the delivery time was quite long (1 week) and I fear that a large part of the earthworms did not survive the journey. I only observed 3/4 large earthworms.
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Emptyfirstname E.
Rating: 4 out of 5
following a purchase from 11/05/2025
I have known Vers la terre for several years. The package arrived in a timely manner.
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Jaime S.
Rating: 3 out of 5
following a purchase from 25/04/2025
I ordered 1kg of worms and I think I received a maximum of 250g and 3kg of compost.
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Bénédicte C.
Rating: 1 out of 5
following a purchase from 13/04/2025
I have no "juice" and apparently no life in my worm compost installed 3 weeks ago. Is this normal? Thank you.
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giovanni P.
Rating: 4 out of 5
following a purchase from 16/04/2025
Good
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pierre P.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I reported the next day when I received the worms, they were mostly already dead, I reported it in the order email, I have not received any response from you so far.
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Michel L.
Rating: 4 out of 5
following a purchase from 11/04/2025
The worm composter was out of stock but quickly restocked.
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Paul C.
Rating: 1 out of 5
following a purchase from 25/03/2025
Cardboard packaging very damaged, plastic bag ripped open
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Emilie A.
Rating: 3 out of 5
following a purchase from 05/04/2025
Order ok, deadline ok, but inside the cardboard box, the bag of worms was open, worms partially outside and not in very good shape
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Marie Claire A.
Rating: 1 out of 5
following a purchase from 26/03/2025
I found too few healthy worms in the 250g bag. My worm compost will struggle to start with so few worms.
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jerome D.
Rating: 1 out of 5
following a purchase from 26/08/2024
The worms were all dead on reception. Asphyxiated in the plastic bag?
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Sylvie D.
Rating: 4 out of 5
following a purchase from 01/04/2025
Composting notice is hard to read, blurry and very small. Otherwise, the worms are vigorous. To be continued.
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Maternelle L.
Rating: 1 out of 5
following a purchase from 03/03/2025
We received 50g of worms instead of the 500g ordered! Despite several emails and calls, no one has responded.
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CLEMENT L.
Rating: 1 out of 5
following a purchase from 02/03/2025
I discovered that the ordered worm composter comes from Australia.... How to ruin the efforts with the carbon footprint of the worm cafe? What is the logic of selling this product? It's less polluting not to order it and do nothing...
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CLARISSE D.
Rating: 1 out of 5
following a purchase from 07/03/2025
My order is not complete. I sent you an email without a response.
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Damien S.
Rating: 3 out of 5
following a purchase from 02/03/2025
The service to the ground is okay. Unfortunately, we cannot say the same about the delivery company. The package was delivered to a neighbor 50m lower than my place. It was by chance that I was able to find it.
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Isabelle R.
Rating: 4 out of 5
following a purchase from 15/02/2025
Satisfied, we now have to wait for the worms to do their job.
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Mary K.
Rating: 1 out of 5
following a purchase from 30/01/2025
I have not received my order! Not happy at all.
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Simon S.
Rating: 4 out of 5
following a purchase from 21/01/2025
Correct delivery times
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laurianne R.
Rating: 4 out of 5
following a purchase from 12/01/2025
Perfect delivery. Only downside: one of the tabs used to secure the bottom base is broken 😞
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Sylvie C.
Rating: 3 out of 5
following a purchase from 13/12/2024
The parcel arrived in good condition but 2 Oyas were missing. There were only four of the six ordered. I left you a message on the answering machine with no return other than this satisfaction questionnaire. Please send the missing 2 Oyas to the Perpignan address.
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Jean-Pierre J.
Rating: 4 out of 5
following a purchase from 28/11/2024
The delivery time is very good. However, I had ordered three items and one was not delivered. I contacted customer service and they assured me that they would do everything necessary. I'm now waiting for this delivery.
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Danièle G.
Rating: 4 out of 5
following a purchase from 23/11/2024
I have received my earthworms but I found this purchase a little expensive I hope they will like it and make good compost I was well informed of the arrival of my package in the relay I had chosen
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Anne Marie D.
Rating: 3 out of 5
following a purchase from 18/11/2024
Difficulty tracking parcel as link inaccessible so no visibility. In addition, the parcel was open on arrival, hence only 3 stars.
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Marcel C.
Rating: 4 out of 5
following a purchase from 16/11/2024
This is my first experience! I have no comments Cordially
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Violaine C.
Rating: 1 out of 5
following a purchase from 17/11/2024
I still haven't received my order and I'm being asked for my opinion?
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Lucie D.
Rating: 4 out of 5
following a purchase from 11/11/2024
Items as ordered. However, there was a big problem with the packaging, which is a kraft envelope, because the paper arrived torn across one width, which meant that the deliveryman could help himself without any problems or that items could have been lost. It's a shame, especially considering the price of delivery. I'm all for reducing unnecessary packaging, but this is unacceptable. We should think about Hippli packaging in this case (?)
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François V.
Rating: 4 out of 5
following a purchase from 26/10/2024
Roger.
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Marie R.
Rating: 4 out of 5
following a purchase from 26/10/2024
Fast shipping. No worries. Postage is quite expensive.
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