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A
Rating: 4 out of 5
very pleased with the vermicomposter. liked the choice of color. the wheels are handy in an apartment. the height is good. i recommend it.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good! Package in perfect condition and the worms were well chilled!
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A
Rating: 5 out of 5
quick and easy delivery. thank you!
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A
Rating: 4 out of 5
Receiving my parcel was a bit problematic because I received an e-mail informing me that my order had been sent, whereas it left 8 days later, and then the package was in Corsica even though I live in Toulouse, but when I called I was very kindly informed and the problem was solved.
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A
Rating: 4 out of 5
Correct delivery
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A
Rating: 5 out of 5
PERFECT!!!
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F
Rating: 3 out of 5
A little disappointed because we didn't get a message from the carrier to let us know about the delivery to the relay and the package had arrived 4 days ago! The carrier should have sent us a message.
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A
Rating: 5 out of 5
Top
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A
Rating: 1 out of 5
Never any shipping info after one month still nothing received It's disappointing
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Response from Vers la Terre
Hello, I understand your disappointment but unfortunately the problem is with the transport company. I sent you an e-mail again this morning to give you an update on the delivery, did you receive it? I'm always available by phone or e-mail at [email protected]
A
Rating: 5 out of 5
Fast, reliable, good product
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A
Rating: 5 out of 5
Arrived on time. Thank you so much!
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A
Rating: 5 out of 5
After having been trained in vermicomposting by Thierry, I have been able to experiment with the CityWorms for a few weeks now, which I received 2 days after my order: everyone is doing wonderfully!
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A
Rating: 4 out of 5
Delivery a bit complicated with delays and the stress of knowing if the worms would be alive, but everything turned out fine. Fortunately, the kit arrived whole and in good condition. As for the kit itself, the explanatory sheet is correct but not very detailed.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 4 out of 5
Correct order and delivery
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A
Rating: 5 out of 5
quality products, fast delivery and excellent response to questions.
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A
Rating: 4 out of 5
the price seemed expensive.
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A
Rating: 5 out of 5
thank you
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A
Rating: 5 out of 5
Order in conformity
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A
Rating: 5 out of 5
satisfactory discovery
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A
Rating: 5 out of 5
Because of the heat, the greens had died. The Vers La Terre company sent me some, on a simple e-mail request. With many others, it would have been a struggle.
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A
Rating: 5 out of 5
I can't wait for the earthworms to do their job. All is well.
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A
Rating: 5 out of 5
It's very interesting to know how the earthworms are prepared for shipment, and it's really fun to follow their progress over the previous week.
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A
Rating: 5 out of 5
Open and attentive customer service, thank you!
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A
Rating: 5 out of 5
Simply perfect
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A
Rating: 5 out of 5
Ras
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A
Rating: 5 out of 5
Perfect delivery, healthy worms. The round starter pack is perfect for my eco worm vermicomposter. Delighted with my purchase!
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A
Rating: 5 out of 5
all good
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A
Rating: 5 out of 5
very powerful vermicompost tea!! very good product : )
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A
Rating: 5 out of 5
super! order received very quickly
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A
Rating: 5 out of 5
No problem, the worms are very happy!
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A
Rating: 4 out of 5
I'm very happy with my item and can't wait to see how it turns out over time. On the other hand, I was a bit disappointed by the customer service: no news for 2 weeks, I had to send 2 e-mails to receive a reply telling me that the order was late. But I guess it was an exceptional situation, which doesn't mean it will always be like this :-)
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Response from Vers la Terre
Hello, thank you for your understanding, it is true that sometimes we are a little rushed :)
A
Rating: 5 out of 5
Great as described
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
High shipping costs compared to other mail-order sites.
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A
Rating: 5 out of 5
Too bad it's not home delivered... otherwise I recommend.excellent product.
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Response from Vers la Terre
Hello, did you have a problem placing your order? Normally you always have the choice of home delivery or parcel delivery. If you have any problems, please contact us at [email protected].
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Nothing to say!
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A
Rating: 1 out of 5
I can't evaluate a product I haven't received... and no reply to my email reporting this problem...
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Response from Vers la Terre
Hello, I'm sorry but we don't have any trace of your e-mail. What e-mail address did you use to contact us? My colleague Lucile informs me that she spoke to you on the phone to solve your problem, but if by any chance you still have a problem, don't hesitate to come back to us at [email protected] :)
A
Rating: 4 out of 5
Good product, but I'm still waiting for a response from customer service following a problem with payment in instalments.
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