Customer reviews of Vers la Terre

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
5 1 381 82% 4 179 11% 3 57 3% 2 23 1% 1 34 2%

Reviews 1, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/11/2020
The delivery went well, only the bottom board has two out of 4 pimples broken, but it's holding.
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Response from Vers la Terre
Hello Marianne, don't hesitate to inform the after-sales service with a photo so that we can send you the faulty part.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
The products seem to be solid, and shipping is fast. Customer service is very responsive in the event of a problem; in my case, the problem was resolved within 24 hours.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
The delivery was very fast, and the earthworms arrived barely stressed by the journey (hence a few attempts to escape at first). Now they're eating well and in great shape. The city worm box seems to me to be very well designed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
High-quality worms for reactivating lazy compost.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
All right!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/11/2020
Very serious and dedicated team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I am very satisfied with my worm cafe. Transport and delivery were very complicated.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/11/2020
very fast delivery . the glasses fit well and were and are in perfect condition. Freddy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
short
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Order of vita plus 2kg minimum On arrival I see that it's in the form of 2x 1kg I would have liked to have been offered 1kg when ordering which would have been more than enough for me (especially as there's a deadline)
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Response from Vers la Terre
There isn't necessarily a deadline, it just needs to be stored properly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
The first delivery was not on time, it arrived later. The package didn't look damaged, but one item inside was cracked. However, customer service sent me back the damaged item immediately. Thanks again.
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Carla P.
Rating: 5 out of 5
following a purchase from 01/11/2020
I ordered 3 oyas and they arrived quite quickly and very well packaged. I'm glad to discover the site, because I wanted to buy 100% French oyas, but the artisan's site was out of stock (4 weeks waiting).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
short
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Very good service. Quality products. Customer service very attentive and responsive, even during this 2nd confinement. The delivery men had damaged one of the vermicompost bins. It was quickly replaced by verslaterre. Highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Can't wait to harvest my first vermicompost! Thank you verslaterre!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Quality products delivered on time. Too bad I couldn't track the order or even access the invoice.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Very good!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Delivery on time. Pleasant driver. Carton in good condition. Clear installation instructions.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Super happy with my purchase: order received quickly. They were attentive and available to help us. The quality of the vermicomposter is really top notch. In short, nothing to complain about.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Order received without difficulty. The composter is as shown on the website.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Beautiful finish, everything complete.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/10/2020
Impeccable!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/10/2020
Worms delivered quickly, perfectly protected and in full health.
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anne M.
Rating: 5 out of 5
following a purchase from 29/10/2020
I had already bought the vermicomposter and a starter kit a few years ago and everything had gone well until a move that proved fatal for my earthworm friends. Now that I'm settled in again, I'm delighted to be able to start living together again, with plenty of attention to ensure that everything goes smoothly ;-)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The delivery was delayed several times, leaving me stranded for several afternoons in a row for nothing; and the parcel had been badly damaged by the journey, with several parts broken, further delaying the installation of the vermicomposter. Parts were promptly returned to me, but no commercial gesture was made.
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Response from Vers la Terre
We thought that sending back new parts would be sufficient. I'll pass on your comment to my superior.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Nothing to say, easy to install and start up. They're doing well (the worms) and seem very happy. No liquid yet (2 weeks so far).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Top transaction. I phoned customer service before my purchase and received an exceptionally friendly welcome. I was able to decide on the model that best suited my family, and I also received lots of advice on how to set up and use the city worm. I thought delivery would take 3 weeks... the parcel arrived 4 days after ordering. Thank you
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Response from Vers la Terre
Thank you for your confidence :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/10/2020
Unless I'm mistaken, delivery against signature is compulsory. I would have liked to have had another less restrictive option. I missed 2 deliveries, one when I was taking my children to school, the other when I was on the phone with my employer. The letterbox/hall delivery option would be appreciated.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/10/2020
Really happy with my cityworms, and delighted with the support on the Vers La Terre FB page! I 100% recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
More than satisfactory quantity of glasses! Litter quality correct. The only downside was the bits of aluminum found inside...
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Response from Vers la Terre
Yes, unfortunately this can happen, as we use insulation in our palloxes to protect them from the cold, and there's a side coating of aluminum.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/10/2020
Product delivered as ordered, fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Very good order and very good product!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/10/2020
This is new to me. I already lost all the clothes once. So, 2nd experience. To be continued...
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Response from Vers la Terre
fingers crossed then :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/10/2020
I am completely satisfied with the site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
Error on garden box received... Immediate return of the good one but broken lid... New one returned in good condition... Despite these problems, I'm satisfied with the customer service response and the product I received!
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Response from Vers la Terre
I'm repeating myself but we won't hold it against you :) Sorry again, happy gardening.

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