I received a parcel containing barely 20 or 30g of worms for an order of 250g, so I bought potting soil... A scandal, and the Vers la Terre company has yet to give me a single explanation that makes any sense.
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B
Baudouin V.
Rating: 1 out of 5
following a purchase from 12/10/2024
The worms were mostly dead or in poor condition. I immediately put them in the composter when I received them.
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Gaëlle M.
Rating: 1 out of 5
following a purchase from 08/07/2024
The parcel took more than 15 days to arrive and the worms died after one or two weeks.
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GERARD R.
Rating: 3 out of 5
following a purchase from 10/07/2024
Too few worms (by weight), far fewer than ordered
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Jacques B.
Rating: 3 out of 5
following a purchase from 30/09/2024
I liked this company, its activity and I made several orders with them. I was very disappointed by the treatment of my last order but apprememnt they took into account my complaints!
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Audrey S.
Rating: 3 out of 5
following a purchase from 30/09/2024
Parcel well received but a little stressed when several days after the order was still not sent. And then the tracking number was incorrect... But I received my order, with no errors etc. Thank you :)
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Mathieu S.
Rating: 3 out of 5
following a purchase from 23/06/2024
The mats degrade in 1 month, much faster than the one originally supplied with the vermicomposter.
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Laurence P.
Rating: 4 out of 5
following a purchase from 25/06/2024
Tb
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Catherine M.
Rating: 3 out of 5
following a purchase from 20/09/2024
The product corresponds to my order but the parcel arrived open in several places because the packaging was much too light.
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Aurelien V.
Rating: 1 out of 5
following a purchase from 23/06/2024
5 months late, lack of e-mail communication.
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Bruno D.
Rating: 4 out of 5
following a purchase from 01/09/2024
Very good.
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robert C.
Rating: 3 out of 5
following a purchase from 10/06/2024
I received the first worms in February 2024 and all died in May 2024. I recommended worms in June and they all died in August 2024. Yet the vermicomposter is in the kitchen away from the sun and heat, I feed every week with zucchini peelings, eggplant, endives, apple cores, banana peels etc. .... (all cut into small pieces).
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Sébastien R.
Rating: 4 out of 5
following a purchase from 01/09/2024
I changed my mind because I finally got an answer for my incomplete order, but it's a shame to have to insist.
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Xaviere D.
Rating: 3 out of 5
following a purchase from 27/08/2024
I ordered 2 worm coffees that were not available. They were substituted with another brand which is far from being equivalent. Furthermore, I was not allowed to obtain an invoice showing the substitute product, which makes it impossible to activate the warranty. On delivery, I realized that the worm café was available for sale but was simply more expensive, which made me regret having accepted the substitution. Very disappointed by my experience.
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Ariane V.
Rating: 4 out of 5
following a purchase from 01/09/2024
Rather long shipping time (over a week) but product conforms to order
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Sophie B.
Rating: 3 out of 5
following a purchase from 01/06/2024
I received my parcel quickly but the worms must have been badly treated during transport as they all died within a few days ...
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Cristian T.
Rating: 3 out of 5
following a purchase from 25/08/2024
I am pleased with the products but stop using DPD as your delivery service. I will stop ordering from you otherwise. Their services are the worst and I almost did not get my package.
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Yves R.
Rating: 3 out of 5
following a purchase from 28/05/2024
Long delay between order and receipt. I had to send a message to get things moving. Very few worms in the package sent.
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Arthur G.
Rating: 1 out of 5
following a purchase from 18/08/2024
Hello Quite disappointed because the bags were open and very dry ... hoping that the glasses will succeed in developing properly. Au plaisir
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Acheteur vérifié
Rating: 3 out of 5
I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you
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Acheteur vérifié
Rating: 3 out of 5
They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.
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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Simple assembly
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
problem of freshness at the time of the delivery , the product was replaced , thank you
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
I received 8 batches of worms, very well packaged in an aerated litter box. On the other hand, I had asked for delivery 3 weeks after my order and this was not respected. So the worms spent 3 weeks in the fridge at 6°C and after a gentle awakening in the cellar and then at room temperature, they were active enough to start the vermicomposters. Thank you for this quality delivery!
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Acheteur vérifié
Rating: 4 out of 5
I received the complete order and was able to install the composter as proposed. I can't really see the first results, so I'm waiting until the end of February to have a more complete evaluation of the system. It's a shame, though, that the composter can't go on the balcony and has to stay inside the house. All the best.
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Acheteur vérifié
Rating: 4 out of 5
This is a serious company. The products are of good quality. I would have liked to have received an explanatory booklet. I didn't receive a message about the training course despite my registration. It's a pity, because you need the information before setting up the vermicomposter.
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Acheteur vérifié
Rating: 4 out of 5
the quality of the products is top-notch!
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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Lid arrived broken. Compensated by a credit note
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Acheteur vérifié
Rating: 3 out of 5
not a lot of earthworms on it, but I hope it will be ok.
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