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A
Rating: 3 out of 5
good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A little long at the beginning, there were not enough details on how to get started. I had to put too much waste in at the beginning, 250g a day was too much. I stopped for a week and now it seems better.
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A
Rating: 4 out of 5
RAS on the products ordered, I am satisfied. Customer service is top notch to help with delivery problems. But I find the delivery charges expensive for the poor service provided by the carrier. (Parcel blocked for 1 week in logistics agency and carrier transmitting erroneous information to your customer service).
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Response from Vers la Terre
Thank you for keeping things in perspective! It's true that we're always trying to improve, but sometimes the carriers don't make it easy for us...
A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I would have preferred to be contacted earlier with an estimated delivery date. But in the end everything went very well.
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A
Rating: 4 out of 5
Asd
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V
Rating: 4 out of 5
Completely satisfied, no problems to report
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A
Rating: 4 out of 5
Apart from a delivery problem, cancelled the same day by the carrier, the product was exactly as shown on the Vers la Terre website. Because of the very hot weather, you even took the trouble to put refrigerated packaging inside the parcel. You replied very quickly to my message about the delivery problem.
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A
Rating: 4 out of 5
Quality products and fast delivery
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A
Rating: 3 out of 5
12 delivery for very poor service.
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L
Rating: 3 out of 5
Delivery was a disaster. I was driven around for 5 days only to find myself in a relay with poor parking facilities. With a package weighing at least 15 kg. The product itself is very good and the instructions very practical.
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Response from Vers la Terre
Hello, We still sometimes have delivery problems with our carrier, but thank you for your flexibility and your involvement in picking up our little friends :)
A
Rating: 4 out of 5
good material, well delivered and the follow-up advice is appreciated
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A
Rating: 4 out of 5
Maggots work like hell!
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A
Rating: 4 out of 5
Well-packaged products
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Response from Vers la Terre
Hello, I'll pass your comment on to Marine and Véronique who will be happy to know that you are satisfied with their packages :)
A
Rating: 3 out of 5
for the second time, the delivery of the worms went wrong. The first time, the shipper had nothing to do with it, but this time, instead of the 500 grams of worms I ordered, I received 6, not 600 grams, but 6 worms. This is my last order on this site.
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Response from Vers la Terre
Hello Thierry, Thank you for your review, once again I'm sorry that we couldn't find an arrangement for your delivery.
A
Rating: 4 out of 5
Delivery problem solved after contacting customer service
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A
Rating: 4 out of 5
No problem with delivery. The item was received in used condition, but customer service was quick to respond.
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A
Rating: 4 out of 5
The order took a little while to be shipped. It left 1 week after ordering. No tracking available. I contacted customer service, but the response was a bit cold. Once shipped, delivery was very fast and I'm very satisfied. A touch of humor: Please note that the worms are not delivered dressed as on the site, hence the expression "Naked as a worm for sure";-
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Response from Vers la Terre
Hello, thank you for your honest opinion, every comment helps us to improve day by day :)
A
Rating: 4 out of 5
very pleased with the vermicomposter. liked the choice of color. the wheels are handy in an apartment. the height is good. i recommend it.
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A
Rating: 4 out of 5
Receiving my parcel was a bit problematic because I received an e-mail informing me that my order had been sent, whereas it left 8 days later, and then the package was in Corsica even though I live in Toulouse, but when I called I was very kindly informed and the problem was solved.
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A
Rating: 4 out of 5
Correct delivery
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F
Rating: 3 out of 5
A little disappointed because we didn't get a message from the carrier to let us know about the delivery to the relay and the package had arrived 4 days ago! The carrier should have sent us a message.
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A
Rating: 1 out of 5
Never any shipping info after one month still nothing received It's disappointing
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Response from Vers la Terre
Hello, I understand your disappointment but unfortunately the problem is with the transport company. I sent you an e-mail again this morning to give you an update on the delivery, did you receive it? I'm always available by phone or e-mail at [email protected]
A
Rating: 4 out of 5
Delivery a bit complicated with delays and the stress of knowing if the worms would be alive, but everything turned out fine. Fortunately, the kit arrived whole and in good condition. As for the kit itself, the explanatory sheet is correct but not very detailed.
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A
Rating: 4 out of 5
Correct order and delivery
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A
Rating: 4 out of 5
the price seemed expensive.
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A
Rating: 4 out of 5
I'm very happy with my item and can't wait to see how it turns out over time. On the other hand, I was a bit disappointed by the customer service: no news for 2 weeks, I had to send 2 e-mails to receive a reply telling me that the order was late. But I guess it was an exceptional situation, which doesn't mean it will always be like this :-)
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Response from Vers la Terre
Hello, thank you for your understanding, it is true that sometimes we are a little rushed :)
A
Rating: 1 out of 5
I can't evaluate a product I haven't received... and no reply to my email reporting this problem...
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Response from Vers la Terre
Hello, I'm sorry but we don't have any trace of your e-mail. What e-mail address did you use to contact us? My colleague Lucile informs me that she spoke to you on the phone to solve your problem, but if by any chance you still have a problem, don't hesitate to come back to us at [email protected] :)
A
Rating: 4 out of 5
Good product, but I'm still waiting for a response from customer service following a problem with payment in instalments.
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A
Rating: 4 out of 5
It's too soon to know that materials don't decompose very quickly...
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
followed by order via the net.??
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Response from Vers la Terre
Hello, can you tell me more about your problem so that we can continue to improve? You can write to me at [email protected]
J
Rating: 4 out of 5
Hello, delivery time a little long. Cdlt
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A
Rating: 4 out of 5
Neat packaging. Rather fast shipping. Always very satisfied with the quality and quantity of my "product". The only small downside: it would be a good idea to give advance notice of shipment. All we get is an e-mail once the parcel has arrived, so we don't really know whether the order has been taken into account, is being prepared, on time or late. Otherwise, I recommend it!
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A
Rating: 4 out of 5
I would have appreciated an answer to my e-mail question.
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A
Rating: 4 out of 5
Good experience with my worm order!
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A
Rating: 4 out of 5
An instruction manual with my worms and it was perfect! They're doing great though!
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A
Rating: 4 out of 5
The worms arrived in good condition and many of them are still active (so I don't think there was much loss in transit). The starter kit is practical and really helps you to start from 0. Delivery is rather expensive I think, especially if you don't arrive on the scheduled day and are not precise about the delivery time.
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V
Rating: 4 out of 5
All the earthworms have to do is grow!
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