Customer reviews of Vers la Terre

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
5 1 381 82% 4 179 11% 3 57 3% 2 23 1% 1 34 2%

Reviews 1, 3 and 4 stars

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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2021
Fast customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Very good product, faithful to the detailed description on the site. Satisfied with my purchase. Delivery correct and on time, although we received several confusing and contradictory messages about the delivery date??? (to be improved). only negative remark: price variations according to product color...why?? I'll recommend this product in spite of everything.
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Response from Vers la Terre
Hello, the price variation is explained by the difference in pigment prices. Green is our flagship color, the one we sell the most of, so we were able to negotiate a better price; on the other hand, the red pigment costs more, hence the higher price of City Worms Rouge :)
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
no delivery and no response from customer service
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Response from Vers la Terre
Hello, I thought my colleague had solved your problem... Please do not hesitate to contact me at [email protected]
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
I think the shipping costs are too high. You should opt for more flexible rates.
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Response from Vers la Terre
Hello, you're right, we're working every day to negotiate lower prices for transport. Maybe you have neighbors with worm composters who could place group orders and share the shipping costs :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Problem with delivery but because of DPD. The parcel was delivered to someone else... Vers la terre sent me back a parcel without any problem. Very good customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
Rather, there are problems with DPD last-mile delivery! Customer service Lucille did a great job! Perfect product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
The Coty was received impeccably, assembled and installed as described in the instructions, but then came the big disappointment... Worms escape or are stuck under the lid, after a few days bad smells... now I find worms drowned in the juice of the lower bin, that's what stinks...
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Response from Vers la Terre
Hello, there's obviously an imbalance in your vermicomposter... Please don't hesitate to contact us at [email protected], so that we can work together to solve the problem! Nothing's lost! :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Impec
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Delivery times a little longer than expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Always satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Perfect. Received on time, dropped off at my neighbor's and assembled on my way home in the evening. Waiting for the juice to arrive...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Good quality, compliant equipment (let's wait and see for a few years ;-) ... otherwise, why not include a bottle holder (and a suitable pot?) Now let's get to work, worms.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
I thought there would be more worms in the package, indeed 5-6 worms and soil for almost 20 euro. I'm moderately satisfied...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
Fast delivery and conforming merchandise
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
The shipping price is too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Received order fairly quickly. Well-made product. The first tests are conclusive to see over time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Bad note on delivery 1st delivery sent to tarn instead of herault
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Error in delivery information (I was told that my delivery had arrived in another name in another country) Long delivery time. Product to be improved.
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Response from Vers la Terre
Hello Daniel, I'm sorry for the delay. Did you finally receive it? We'd love to hear your suggestions for improvement :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Nothing to complain about in terms of the quality of the contents of the parcel, but there was a problem with the deliveryman (e-mail received indicating that the parcel should be collected, but no parcel at a relay point).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Really good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Registration and information commitments were not met on time. E-mails have gone unanswered, and only telephone calls have provided a response. The first commitment date was not respected, and it was only after two reminders that I finally received reliable information. Telecommuting may be a good thing, but I think we need to look elsewhere for this reason.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Except that I was delivered later than expected (the next day so not very serious) As usual nothing to say -)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Everything's perfect except for a small break in the bottom tray and a corner of the lid, which arrived broken. But they were quickly replaced. Impeccable after-sales service. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
The bag of worms ordered contained almost no worms, so I doubt very much that it contained the quantity ordered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Received promptly - good material
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Unfortunately the bottom tray of the vermicomposter arrived with one of the four "bitoniaux", which have to fit into the four corners to give stability, broken. I'll try to glue it back in place...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
I received the email giving me the delivery date 4 days after ordering. So I contacted customer service. No delivery to my home as informed, but to the central distribution service. loss of a day to wait.
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Response from Vers la Terre
I'm sorry that the delivery did not go as planned.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Too bad it's not possible to deliver to Switzerland. Many thanks to customer service for their help.
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Response from Vers la Terre
We do everything we can to deliver to Switzerland, but customs can be quite procedural :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
There was a transport problem, the bell of the planter was cracked. Very friendly and efficient customer service. I received a new bell a few days later and am very happy with my purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Good reception, finally setting up my worm compost bin :).
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Response from Vers la Terre
Good installation :)
N
Nicole W.
Rating: 4 out of 5
following a purchase from 17/12/2020
Es wäre Schön, wen eine deutsche Erklärung dabei gelegen hätte.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Compacto arrived on time and in good condition. Product conforms to our expectations. No sooner unpacked than successfully tested.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Top equipment. Communication with "Vers la terre" also top. On the other hand, a deplorable delivery time (which is not Vers la terre's fault). Ordered on a Monday, the vermicompost arrived the following Tuesday, i.e. 9 days later !!!!! the tray was broken at 2 hooks.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
CLEAR
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
short
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.
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Response from Vers la Terre
I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
the oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.
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Response from Vers la Terre
I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
The delivery was delayed due to the large number of parcels waiting on the platforms and we had to phone several times to find out what was going on, as the carrier was ... overwhelmed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
The carrier did not inform us of the arrival of the product at the relay. Fortunately, Verslaterre was able to check and confirm the availability of the parcel.
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Response from Vers la Terre
That's what we're here for :)

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