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Rating: 5 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 1, 3 and 5 stars
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Very good Delivery in 3 days instead of a week as indicated on the standard delivery conditions (vermicomposter + worms) Product very well packaged Worms arrived with cooling device, with the hot outside temperatures, very useful!
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for the order you asked for an identifier without specifying which one, it took me several e-mails to get an answer. i almost gave up
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Everything was impeccable, as it always is, from ordering on the website to receiving the earthworms.
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Healthy worms and top-notch after-sales service
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Fast and accurate delivery. The mats are very good and useful. I can see my worms eating it and getting into it between feeds.
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I particularly appreciated the fast delivery time.
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Impeccable container and content Clear explanations
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Professional and very kind!
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I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.
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The attentiveness of the people who answer the phone. Their desire to help The little tips they share
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Problem-free delivery, indication of a possible delay due to a large number of orders and a very well-made package with clear explanations.
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Response from Vers la Terre
Hello, thank you for your review, I'll be sure to pass it on to Marine and Véronique in the packaging department :) Fanny for Vers la Terre
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The site is clear and well explained, and the videoconference makes it all even better!
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Package arrived in VERY poor condition!
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Response from Vers la Terre
Hello, were the contents of the package correct? Please do not hesitate to contact me at [email protected] :) Fanny for after-sales service
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on time and trouble-free
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Quality product and fast delivery. Satisfied
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I liked the choices, the helpful forum, the prices and the speed of shipping (and the minimalist packaging).
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Always very happy
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First of all, an introduction to city worms by Océane. Then, the answers to my questions. Now entering its 3rd week, it seemed to me at first that there were very few worms. Finally, I decided to add more worms and now, when I lift the mattress, I can see them alive and well. As for delivery, I received it very quickly.
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Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.
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A fine French company, alive and in harmony with the earth
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Response from Vers la Terre
Hello, thank you for your review, I'll pass it on to the whole team :) :) Fanny for Vers La Terre
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Hello, the delivery was perfect and on time. There was just one thing missing from the parcel and the after-sales service was quick to repair the gluing error.
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Everything you offer on the site: suitable even if you live in the city on the 7th floor! That's great! The speed of dispatch and the packaging of the products .... match your ideas. Well done (and thanks for my earthworms, they love it!).
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Fast delivery.
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