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Rating: 4 out of 5
You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
The attentiveness of the people who answer the phone. Their desire to help The little tips they share
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Rating: 5 out of 5
Problem-free delivery, indication of a possible delay due to a large number of orders and a very well-made package with clear explanations.
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Response from Vers la Terre
Hello, thank you for your review, I'll be sure to pass it on to Marine and Véronique in the packaging department :) Fanny for Vers la Terre
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Rating: 5 out of 5
The site is clear and well explained, and the videoconference makes it all even better!
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Rating: 3 out of 5
Package arrived in VERY poor condition!
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Response from Vers la Terre
Hello, were the contents of the package correct? Please do not hesitate to contact me at [email protected] :) Fanny for after-sales service
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Rating: 5 out of 5
on time and trouble-free
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Rating: 5 out of 5
Quality product and fast delivery. Satisfied
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Rating: 5 out of 5
I liked the choices, the helpful forum, the prices and the speed of shipping (and the minimalist packaging).
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Rating: 5 out of 5
Always very happy
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Rating: 5 out of 5
First of all, an introduction to city worms by Océane. Then, the answers to my questions. Now entering its 3rd week, it seemed to me at first that there were very few worms. Finally, I decided to add more worms and now, when I lift the mattress, I can see them alive and well. As for delivery, I received it very quickly.
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 5 out of 5
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Rating: 3 out of 5
Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.
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Rating: 5 out of 5
A fine French company, alive and in harmony with the earth
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Response from Vers la Terre
Hello, thank you for your review, I'll pass it on to the whole team :) :) Fanny for Vers La Terre
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Rating: 5 out of 5
Hello, the delivery was perfect and on time. There was just one thing missing from the parcel and the after-sales service was quick to repair the gluing error.
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Rating: 5 out of 5
Speed
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 5 out of 5
Everything you offer on the site: suitable even if you live in the city on the 7th floor! That's great! The speed of dispatch and the packaging of the products .... match your ideas. Well done (and thanks for my earthworms, they love it!).
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Rating: 5 out of 5
Fast delivery.
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Rating: 5 out of 5
Perfect and delivered on time
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Rating: 3 out of 5
No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.
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Response from Vers la Terre
Hello, thank you for your feedback, which helps us to improve every day :) As for the booklet, you can find the user guide for the City Worms or the Worm Café as a download on our website. We try to limit the "waste" we send in our parcels. Don't forget that we also offer a free introductory course, and that we're available by phone to answer any questions you may have! :) Fanny for Vers La Terre after-sales service
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Rating: 5 out of 5
Despite the fact that the dealer was closed for 5 days, I got the parcel back with the worms in perfect condition. Thank you again.
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Rating: 5 out of 5
Nickel packaging, perfect product, a small problem with the delivery which was to be made by appointment and I was told the date and time by SMS.
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Rating: 5 out of 5
As ordered, reusable packaging
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Rating: 5 out of 5
great customer service, shipments are always well cared for and on time! perfect!
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Account suspended
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