Customer reviews of Vers la Terre

You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...

Package arrived in VERY poor condition!

Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.

Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.

A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.

No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.

Thank you for the fast delivery.

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The carrier warns of the delivery day the day before, then cancels and finally does not respect the customer's new choice by delivering (without warning) to a relay point....Bof.....on your products very well.

I placed an order with you on February 1st and it wasn't until February 26th that I was able to pick up my worms... Fortunately, in the meantime, I received a new delivery because if I had picked up my first order, which arrived after 15 days, I don't think the worms would have been in good shape. I made 5 phone calls all the same and once I was told "yes, we'll send them out on Monday" but unfortunately the person didn't send out the order and without my phone call the worms wouldn't have left your premises. Anyway, I finally received my worms and started my vermicompost. It's a pity that we have to order worms from you because there are no other "sellers".

Excellent quality worms and substrate! However, I have one big problem with the delivery of the parcel, which was delivered to my neighbor's house without my knowledge. I also didn't know that the parcel had been dispatched, so I couldn't "watch out" for it. What's more, it was delivered in poor condition. But my babies are fine <3

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Sell a pack with 5 banks and not 2, that would avoid recommending 3 banks. Or strongly recommend it on your site.

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fast shipment, well packed and complete

Satisfied with the product itself, and with the information provided for immediate start-up. On the other hand, I feel that there's a lack of information on how the first weeks/first months will unfold. There are many Youtube videos on this subject, but there's also a lot of conflicting information in the various videos, and the only information passed on by verslaterre is "don't want to go too fast" or "don't spoil the worms too much", which isn't very helpful. Even on the forum, it's not very explicit. What does "too much" mean? While the verslaterre teams must have accumulated an enormous amount of knowledge on the subject, it's a real shame not to pass this on to the people who buy the product, through a video for example. At the moment, 3 weeks after installing the vermicomposter, I feel as if I've got off on the wrong foot, and I'm in the process of starting all over again by following a home-made tutorial I found on youtube, but still with major doubts.

Ordered on 30/12/21 and delivered by relay on 05/01/22. I didn't feel that there were many worms in the bags of soil, but there certainly were.

I placed an order on December 10th. To this day, I still haven't received anything. I sent an email 2 days ago to find out more and I haven't heard anything back Dominique Le Calvez

Answering the e-mails we send you (questions about commissioning) would be appreciated.

A little extra would be to let us know when the parcel has been sent so that we can pick it up at the relay point.

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The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.

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My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!

I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.

good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.

A little long at the beginning, there were not enough details on how to get started. I had to put too much waste in at the beginning, 250g a day was too much. I stopped for a week and now it seems better.

RAS on the products ordered, I am satisfied. Customer service is top notch to help with delivery problems. But I find the delivery charges expensive for the poor service provided by the carrier. (Parcel blocked for 1 week in logistics agency and carrier transmitting erroneous information to your customer service).

Super

Very good

I would have preferred to be contacted earlier with an estimated delivery date. But in the end everything went very well.

Asd

Completely satisfied, no problems to report

Apart from a delivery problem, cancelled the same day by the carrier, the product was exactly as shown on the Vers la Terre website. Because of the very hot weather, you even took the trouble to put refrigerated packaging inside the parcel. You replied very quickly to my message about the delivery problem.