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A
Rating: 4 out of 5
Delivery times a little longer than expected
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Always satisfied
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A
Rating: 4 out of 5
Perfect. Received on time, dropped off at my neighbor's and assembled on my way home in the evening. Waiting for the juice to arrive...
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A
Rating: 4 out of 5
Good quality, compliant equipment (let's wait and see for a few years ;-) ... otherwise, why not include a bottle holder (and a suitable pot?) Now let's get to work, worms.
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A
Rating: 4 out of 5
I thought there would be more worms in the package, indeed 5-6 worms and soil for almost 20 euro. I'm moderately satisfied...
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A
Rating: 4 out of 5
Fast delivery and conforming merchandise
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A
Rating: 4 out of 5
The shipping price is too high
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A
Rating: 4 out of 5
Received order fairly quickly. Well-made product. The first tests are conclusive to see over time.
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A
Rating: 4 out of 5
Bad note on delivery 1st delivery sent to tarn instead of herault
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A
Rating: 3 out of 5
Error in delivery information (I was told that my delivery had arrived in another name in another country) Long delivery time. Product to be improved.
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Response from Vers la Terre
Hello Daniel, I'm sorry for the delay. Did you finally receive it? We'd love to hear your suggestions for improvement :)
A
Rating: 4 out of 5
Nothing to complain about in terms of the quality of the contents of the parcel, but there was a problem with the deliveryman (e-mail received indicating that the parcel should be collected, but no parcel at a relay point).
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A
Rating: 4 out of 5
Really good
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A
Rating: 4 out of 5
Registration and information commitments were not met on time. E-mails have gone unanswered, and only telephone calls have provided a response. The first commitment date was not respected, and it was only after two reminders that I finally received reliable information. Telecommuting may be a good thing, but I think we need to look elsewhere for this reason.
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A
Rating: 4 out of 5
Except that I was delivered later than expected (the next day so not very serious) As usual nothing to say -)
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A
Rating: 4 out of 5
Everything's perfect except for a small break in the bottom tray and a corner of the lid, which arrived broken. But they were quickly replaced. Impeccable after-sales service. Thank you
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A
Rating: 4 out of 5
The bag of worms ordered contained almost no worms, so I doubt very much that it contained the quantity ordered.
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A
Rating: 4 out of 5
Received promptly - good material
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A
Rating: 3 out of 5
Unfortunately the bottom tray of the vermicomposter arrived with one of the four "bitoniaux", which have to fit into the four corners to give stability, broken. I'll try to glue it back in place...
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A
Rating: 3 out of 5
I received the email giving me the delivery date 4 days after ordering. So I contacted customer service. No delivery to my home as informed, but to the central distribution service. loss of a day to wait.
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Response from Vers la Terre
I'm sorry that the delivery did not go as planned.
A
Rating: 4 out of 5
Too bad it's not possible to deliver to Switzerland. Many thanks to customer service for their help.
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Response from Vers la Terre
We do everything we can to deliver to Switzerland, but customs can be quite procedural :)
A
Rating: 4 out of 5
There was a transport problem, the bell of the planter was cracked. Very friendly and efficient customer service. I received a new bell a few days later and am very happy with my purchase.
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A
Rating: 4 out of 5
Good reception, finally setting up my worm compost bin :).
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Response from Vers la Terre
Good installation :)
N
Rating: 4 out of 5
Es wäre Schön, wen eine deutsche Erklärung dabei gelegen hätte.
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A
Rating: 4 out of 5
Compacto arrived on time and in good condition. Product conforms to our expectations. No sooner unpacked than successfully tested.
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A
Rating: 4 out of 5
Top equipment. Communication with "Vers la terre" also top. On the other hand, a deplorable delivery time (which is not Vers la terre's fault). Ordered on a Monday, the vermicompost arrived the following Tuesday, i.e. 9 days later !!!!! the tray was broken at 2 hooks.
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A
Rating: 4 out of 5
Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.
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Response from Vers la Terre
I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.
A
Rating: 3 out of 5
the oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.
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Response from Vers la Terre
I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.
A
Rating: 4 out of 5
The delivery was delayed due to the large number of parcels waiting on the platforms and we had to phone several times to find out what was going on, as the carrier was ... overwhelmed.
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A
Rating: 4 out of 5
The carrier did not inform us of the arrival of the product at the relay. Fortunately, Verslaterre was able to check and confirm the availability of the parcel.
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Response from Vers la Terre
That's what we're here for :)
A
Rating: 3 out of 5
Bjr. It seems to me that the quantity of worms is a little too limited. Otherwise the rest is ok. Best regards Rémi arena
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Response from Vers la Terre
Hello Rémi, I'll contact you by mail :)
A
Rating: 4 out of 5
very satisfied with the kajos!!!
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A
Rating: 4 out of 5
Very good service.
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A
Rating: 4 out of 5
No
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A
Rating: 4 out of 5
Good app ordered arrived very good item for our friend worms
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A
Rating: 4 out of 5
At the top!
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A
Rating: 3 out of 5
Very happy with the purchase Very disappointed with the service because I sent a question by mail/contact and I still have no answer.....,,,,for now
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Response from Vers la Terre
Hello Joaquin, I'm sorry but I don't have any mail from you, could you please send me one on [email protected] :)
A
Rating: 4 out of 5
Fine
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