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Rating: 5 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
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I like the concept, the simplicity of use. Now I hope my glasses will start working. Thanks again.
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The responsiveness of the people I spoke to when I had a question. Package arrived on time, well packed!
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Competence, availability, friendliness.
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Well presented, simple and effective. Impeccable.
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Fast shipping. The exchange on zoom, the quality of their products.
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Sound advice. Friendly, relaxed exchanges
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very professional delivery
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Fast and efficient shipping. Friendly customer service. My only criticism is that they should make the tracking number directly visible in the orders placed.
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special mention to Océane (for the video training) and her mother (seen this morning), always on hand to answer questions
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Response from Vers la Terre
Hello, thank you for your review, I'll pass the message on to them :) Fanny
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Quality of exchanges, products, everything was perfect. Thank you
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Rating: 3 out of 5
The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.
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The secure packaging, the speed, the advice on the site, the earthworms which seem very friendly (and greedy!!).
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Deadlines met and very good after-sales service on the phone.
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Order confirmed and fast.
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Rating: 3 out of 5
My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
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Response from Vers la Terre
Hello, Thank you for your feedback, these are the last bags of polyester dunnage particles, (normally) we switched to compostable corn dunnage particles :) but our supplier ran out on our last order and we had to fall back on this...
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Lack of worms and a non-functional wheel
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Delivery + Easy worm bin assembly
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Rating: 3 out of 5
good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
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Fast delivery, professional driver who calls to hand over the parcel.
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Fast response and reactivity in delivery
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Fast delivery and very good quality products.
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