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Rating: 4 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
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Fast delivery and top products
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A problem with the receipt of the order was dealt with immediately and very professionally. Very warm and competent welcome on the phone from the person in charge, who even went beyond closing time to help me.
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I am delighted with my city worms and your availability following a delivery problem. I had a parcel refused at the pick-up relay I had chosen, without being informed or even knowing that this could happen.
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Very happy with my delivery
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Ultra-practical
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fast delivery, parcel conforms to specifications and is well packaged
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lombricomposte tres bien je l'ai installé depuis le 25 aout mais je n'ai toujours pas de thé je sais pas comment il faut faire
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Hello I ordered worms in early November, I sent you an email to have news on my order to date no response
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Good communication, well-packaged parcel and product quality.
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Rating: 4 out of 5
The packaging was perfect; I had a question during assembly, and the person I spoke to on the phone was very friendly and efficient. Could do better: - warn me of the weight of the package. I didn't realize it, and went to my parcel collection point, a 10-minute walk away, as usual, only to realize that I couldn't carry the parcel that far, go home and come back by car. - I placed my order during the day on Sunday. Early Tuesday morning, I sent an e-mail asking to cancel an accessory. Late Tuesday afternoon, they told me that my order had been prepared and shipped (with the item I no longer wanted, with no particular excuse). Perhaps wrongly, but it gave me the impression that they had rushed to prepare the order so as not to have to take the cancellation into account.
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Customer service very available and attentive. Gave us clear answers to our questions.
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Rating: 4 out of 5
packaging consistent with the size of the order (no loss of space) but rather long lead time
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Fast purchase and delivery
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Perfect advice and offers
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I love the principle. The quality of the product is impeccable, and above all, communication via Messenger for small questions is very useful and fast.
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Fast delivery and well-protected worms
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fast, well-packaged shipment
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I always feel welcome at Verslaterre and find answers to my questions.
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Rating: 4 out of 5
Delivery not received at home and not on the day announced but the day before. However, someone was present on the day of delivery -> the deliveryman could have called Ok: Delivery received quickly - fragile products very well packed. - I had to pick up my parcel at the relay point (well organized + luckily it was a light parcel).
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No problem at all.
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Account suspended
This trust certificate is no longer available.