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Rating: 5 out of 5
Product quality. Top-notch after-sales service following a problem with one of the bins.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 2, 4 and 5 stars
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Rating: 5 out of 5
Good presentation Thanks for the presentation on how to deal with worms, and for Océane's availability.
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Rating: 5 out of 5
On-time delivery and quality products. I recommend this site!
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Rating: 4 out of 5
Answering the e-mails we send you (questions about commissioning) would be appreciated.
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Rating: 5 out of 5
Very good quality worm bin, fast delivery. The worms are doing very well. However, for a family of 3 that eats a lot of fresh vegetables and fruit, the city worms quickly became too small and we had to buy an extra tier, which makes us wonder if we need one more. So consider your consumption carefully before buying.
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responsiveness and order tracking, satisfactory packaging, fast delivery (48h)
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Rating: 5 out of 5
I like the concept, the simplicity of use. Now I hope my glasses will start working. Thanks again.
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Rating: 4 out of 5
A little extra would be to let us know when the parcel has been sent so that we can pick it up at the relay point.
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Rating: 5 out of 5
The responsiveness of the people I spoke to when I had a question. Package arrived on time, well packed!
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Rating: 5 out of 5
Competence, availability, friendliness.
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Rating: 5 out of 5
Well presented, simple and effective. Impeccable.
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Rating: 5 out of 5
Fast shipping. The exchange on zoom, the quality of their products.
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Rating: 5 out of 5
Sound advice. Friendly, relaxed exchanges
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Rating: 5 out of 5
very professional delivery
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Rating: 5 out of 5
Fast and efficient shipping. Friendly customer service. My only criticism is that they should make the tracking number directly visible in the orders placed.
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Rating: 5 out of 5
special mention to Océane (for the video training) and her mother (seen this morning), always on hand to answer questions
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Response from Vers la Terre
Hello, thank you for your review, I'll pass the message on to them :) Fanny
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Rating: 4 out of 5
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Rating: 5 out of 5
Quality of exchanges, products, everything was perfect. Thank you
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Rating: 5 out of 5
The secure packaging, the speed, the advice on the site, the earthworms which seem very friendly (and greedy!!).
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Rating: 5 out of 5
Deadlines met and very good after-sales service on the phone.
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Rating: 5 out of 5
Order confirmed and fast.
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Rating: 4 out of 5
I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.
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Response from Vers la Terre
Hello, first of all thank you for your feedback! :) We are indeed trying to quickly improve our information transmission as the carrier's emails don't reach our customers well enough!...
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