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Rating: 3 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 3, 4 and 5 stars
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very professional delivery
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Rating: 5 out of 5
Fast and efficient shipping. Friendly customer service. My only criticism is that they should make the tracking number directly visible in the orders placed.
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Rating: 5 out of 5
special mention to Océane (for the video training) and her mother (seen this morning), always on hand to answer questions
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Response from Vers la Terre
Hello, thank you for your review, I'll pass the message on to them :) Fanny
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Rating: 4 out of 5
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Rating: 5 out of 5
Quality of exchanges, products, everything was perfect. Thank you
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Rating: 3 out of 5
The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.
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Rating: 5 out of 5
The secure packaging, the speed, the advice on the site, the earthworms which seem very friendly (and greedy!!).
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Rating: 5 out of 5
Deadlines met and very good after-sales service on the phone.
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Rating: 5 out of 5
Order confirmed and fast.
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Rating: 3 out of 5
My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
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Response from Vers la Terre
Hello, Thank you for your feedback, these are the last bags of polyester dunnage particles, (normally) we switched to compostable corn dunnage particles :) but our supplier ran out on our last order and we had to fall back on this...
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Rating: 4 out of 5
I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.
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Response from Vers la Terre
Hello, first of all thank you for your feedback! :) We are indeed trying to quickly improve our information transmission as the carrier's emails don't reach our customers well enough!...
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Rating: 5 out of 5
Lack of worms and a non-functional wheel
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Rating: 5 out of 5
Delivery + Easy worm bin assembly
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Rating: 3 out of 5
good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
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Rating: 5 out of 5
Fast delivery, professional driver who calls to hand over the parcel.
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Fast response and reactivity in delivery
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Rating: 4 out of 5
A little long at the beginning, there were not enough details on how to get started. I had to put too much waste in at the beginning, 250g a day was too much. I stopped for a week and now it seems better.
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Rating: 5 out of 5
Fast delivery and very good quality products.
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Rating: 5 out of 5
Very fast delivery, practical, good quality and beautiful vermicomposter. What more could you ask for?
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Just what I expected, the product is great!
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Rating: 5 out of 5
top-notch soap, fast and efficient communication; only the delivery was a bit tricky.
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Rating: 5 out of 5
I've had a vermicomposter, donated by my local council, for over 1 year and it works very well. But as I eat a lot of fruit and vegetables, I needed an extra bin, which I was able to buy from your site. It was delivered quickly and easily.
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Rating: 5 out of 5
Perfect
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On-time delivery
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