Very fast shipping! Beautifully designed product that blends in perfectly with the kitchen. The starter kit is complete and the explanations very clear. Product arrived damaged by the fault of the deliveryman but the after-sales service was attentive and sympathetic they solved the problem very quickly the forwarding of the new elements was done in less than 24h.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Complete satisfaction with product, price, payment and delivery terms
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
The equipment was not very good. Customer service very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
CLEAR
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Francis W.
Rating: 5 out of 5
following a purchase from 09/12/2020
Perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
short
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
The product is as described. Very good value for money. Highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very efficient service. Answered my questions appropriately.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.
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Response from Vers la Terre
I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Very good advice.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
the oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.
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Response from Vers la Terre
I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
top
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
The delivery was delayed due to the large number of parcels waiting on the platforms and we had to phone several times to find out what was going on, as the carrier was ... overwhelmed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
Very easy to assemble, quick and easy to set up with the all-inclusive package. Scheduled delivery and attentive customer service. Everything is well thought out. I recommend Verslaterre without hesitation!
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MONA T.
Rating: 5 out of 5
following a purchase from 02/12/2020
Very satisfied, I've been a customer since 2015.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
A fragile label is missing from the package, for the sake of the worms and the equipment.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
A small snag broke the product's bell during transport. I sent a photo and in return I received a new bell. It's really great. Thank you Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Very good product. Excellent after-sales service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Nothing to complain about, the little earthworms seem to find their environment just right for them.
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Tony D.
Rating: 5 out of 5
following a purchase from 01/12/2020
Fast and efficient, good material
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Order delivered quickly and the products are perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Top delivery + product, great telephone contact.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
I made a mistake when ordering and received an immediate response by email to change it. And on delivery, everything was perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
It's too early to really appreciate the results, but I already had a vermicomposter many years ago and it's true that on the practical and aesthetic side, there have been real improvements.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
The carrier did not inform us of the arrival of the product at the relay. Fortunately, Verslaterre was able to check and confirm the availability of the parcel.
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Response from Vers la Terre
That's what we're here for :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Second order placed on this site: RAS. Easy contact with the Vers la terre team and products delivered without a hitch!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Bjr. It seems to me that the quantity of worms is a little too limited. Otherwise the rest is ok. Best regards Rémi arena
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Response from Vers la Terre
Hello Rémi, I'll contact you by mail :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
very satisfied with the kajos!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Product, advice and perfect delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Very good service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Everything was perfect, thank you :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
The worms are beautiful and well packaged. Thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
the vermicomposter is easy to assemble, everything is very well explained and delivery was quick (despite the confinement). i'm very happy with it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Listening when you call, sound advice, availability C is reassuring when in doubt about how to care for our eiseinias.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Fast, compliant delivery, great products and helpful customer service.
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