Customer reviews of Vers la Terre

Long delay between order and receipt. I had to send a message to get things moving. Very few worms in the package sent.

I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.

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By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you

They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.

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Simple assembly

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problem of freshness at the time of the delivery , the product was replaced , thank you

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I received 8 batches of worms, very well packaged in an aerated litter box. On the other hand, I had asked for delivery 3 weeks after my order and this was not respected. So the worms spent 3 weeks in the fridge at 6°C and after a gentle awakening in the cellar and then at room temperature, they were active enough to start the vermicomposters. Thank you for this quality delivery!

I received the complete order and was able to install the composter as proposed. I can't really see the first results, so I'm waiting until the end of February to have a more complete evaluation of the system. It's a shame, though, that the composter can't go on the balcony and has to stay inside the house. All the best.

This is a serious company. The products are of good quality. I would have liked to have received an explanatory booklet. I didn't receive a message about the training course despite my registration. It's a pity, because you need the information before setting up the vermicomposter.

the quality of the products is top-notch!

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Lid arrived broken. Compensated by a credit note

not a lot of earthworms on it, but I hope it will be ok.

bonjour j'ai du mal a dddemarrer je croyais qu'ils sont tous mort et pis j'ai vu remuer un peu je garde espoir que ca fonctionne

Correct and timely delivery

My initial order for free training was not taken into account. When I placed my 2nd order, it could not be found and I had to provide the invoice. The e-mail exchange was laborious and cost me precious time to manage the vermicomposter in the best possible conditions. What's more, in the 250g bag of worms I received, there were only about twenty of them, the rest of the volume being the "substrate" that surrounded them. As a result, no matter how hard these discreet helpers try, they are unable to transform the peelings I place in their bin, albeit in minute quantities, due to their insufficient numbers. My order arrived relatively promptly, but I found the parcel behind the (open) gate of my terrace, without having been informed of its arrival, even though I was at home and my very visible doorbell was working. On the other hand, I appreciated the various instructions on your site on how to use the vermicomposter. They are very useful for beginners (which I am), even if they are incomplete. Hence the great usefulness of the training, which is welcome and, what's more, offered. Thank you for this initiative. I'd like to point out that once I'd made contact with Océane, your trainer, I got answers to my most pressing questions, while waiting for the training. I thank her for her availability and the pertinence of her answers.

Very few worms in the envelope.

Worm quality

Order cancelled due to unforeseen delivery delay. Very good commercial treatment by the team.

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In fact, very few worms are supplied

I found that there was a lot of litter but few worms. These were very much alive but small in size.

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When I received my vermicomposter, there were no worms. Perhaps they died on the way to Switzerland? To avoid this risk again, I bought worms in Switzerland and had them delivered within 24 hours: they were all very much alive!

Friendly team, but not very responsive for tracking the package, no info on its arrival at the parcel point, I waited in vain!

I love your products, but I really broke out in a cold sweat over the delivery of the worms. As they're alive, I was much more stressed than if they'd been an object. I wondered if they were going to arrive, because there was too much delay between the internet order and the processing of my order, which was only taken into account after two email reminders from me (apparently, it had got lost). Secondly, I wasn't given the delivery dates, and as I travel a lot, this was a problem: I wasn't there when the first delivery arrived. I had to call several times, get an answering machine, and finally figure out on my own how to reschedule directly with the delivery person. In short, it's really putting the brakes on another purchase......when your offer is so interesting. too bad! I'd also like it to be possible to have lower delivery charges for orders of small products (like humidification blankets).....

We received the worms 15 days after ordering as there were public holidays and therefore no shipment, but this was not specified when the order was placed.

Good, looks like a good quality vermicomposter, easy to assemble. I would have liked the instructions to specify that the worms are a bit disturbed after transport etc., and that they then tend to flee from the composter at night... I found dried worms all over the floor...! I wanted to convince my partner that worm composters were great, and that no, of course there wouldn't be worms all over the garage, ....Hem. Suffice to say, he looked at me sideways ^^'. Fortunately, after two or three days, the little runaways got used to their new home and stopped sneaking around. Phew!

Delays a bit long ? Shipping box damaged. Contents in order.

For now, I've prepared my bin and I'll see what happens to my compost. I'll come back to you if I have any problems.

I had paid a supplement to receive the parcel at home in 48h, I received it 6 days later in a relay parcel whose address had not been given to me... It's a pity because the vers la terre team is full of good will and my parcel was very good.

complete satisfaction

Better visibility of delivery times