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Rating: 4 out of 5
Very good: order tracking and adherence to deadlines Needs improvement: unjustified price
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 3 and 4 stars
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Rating: 4 out of 5
The packaging was perfect; I had a question during assembly, and the person I spoke to on the phone was very friendly and efficient. Could do better: - warn me of the weight of the package. I didn't realize it, and went to my parcel collection point, a 10-minute walk away, as usual, only to realize that I couldn't carry the parcel that far, go home and come back by car. - I placed my order during the day on Sunday. Early Tuesday morning, I sent an e-mail asking to cancel an accessory. Late Tuesday afternoon, they told me that my order had been prepared and shipped (with the item I no longer wanted, with no particular excuse). Perhaps wrongly, but it gave me the impression that they had rushed to prepare the order so as not to have to take the cancellation into account.
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Rating: 4 out of 5
packaging consistent with the size of the order (no loss of space) but rather long lead time
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Rating: 4 out of 5
Delivery not received at home and not on the day announced but the day before. However, someone was present on the day of delivery -> the deliveryman could have called Ok: Delivery received quickly - fragile products very well packed. - I had to pick up my parcel at the relay point (well organized + luckily it was a light parcel).
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Rating: 3 out of 5
high prices
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Improve site ergonomics and advice pages
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Rating: 4 out of 5
the shipment was perfect but I received no instructions on how to keep these worms healthy. For the moment, I'm using all the kitchen waste and dead leaves, stirring the whole thing up from time to time.
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Rating: 4 out of 5
Excellent concept, a lot of things well thought out, it's been 4 years since we adopted our vermicompost (thanks to the Mairie de Paris which provides them) and we're delighted with it! It's in the cellar next to our bicycles because there's no room in the kitchen, and we go downstairs to make the contributions as soon as we need to move, it's easy! The reduction in the volume of our household waste garbage can is impressive, and our plants and those of our neighbors love the fertilizer - it's great! The only downside is that leaks in the neighboring pipes have introduced butterfly flies into the cellars, which have found the compost and multiplied! The only alternative we came up with, after many attempts at cleaning, was to empty the bins completely, create a frame/box out of winter fleece to isolate the compost from the flies while letting it breathe, and re-install the worms! No more worries since, everything's running smoothly!
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Rating: 4 out of 5
quality products Always compliant and respectful of nature.
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Rating: 3 out of 5
Using a vermicomposter takes a lot of time and attention, and I think you have to be highly motivated to persevere. Handling and storage are difficult when you live in an apartment. I have a very small balcony where it's too cold in winter and too hot in summer. At the moment, I've put the vermicomposter in the cellar. The worms are very active and produce a lot of compost.
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Rating: 4 out of 5
Top service, fast shipping and quality products. One star less for the amount limit before free shipping, which I find a little high :-)
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Rating: 3 out of 5
for the order you asked for an identifier without specifying which one, it took me several e-mails to get an answer. i almost gave up
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Rating: 4 out of 5
This review request came too soon. I didn't have time to test the product. Here are the strong points. 1°) shipped very quickly 2°) remarkable packaging with frozen pouch to keep an ideal temperature for the worms. Now I just have to see what it does in my composting worm bin. To be continued...
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Rating: 4 out of 5
The carpets look good but smell very strong
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Rating: 4 out of 5
You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...
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Rating: 3 out of 5
Package arrived in VERY poor condition!
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Response from Vers la Terre
Hello, were the contents of the package correct? Please do not hesitate to contact me at [email protected] :) Fanny for after-sales service
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 3 out of 5
Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 3 out of 5
No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.
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Response from Vers la Terre
Hello, thank you for your feedback, which helps us to improve every day :) As for the booklet, you can find the user guide for the City Worms or the Worm Café as a download on our website. We try to limit the "waste" we send in our parcels. Don't forget that we also offer a free introductory course, and that we're available by phone to answer any questions you may have! :) Fanny for Vers La Terre after-sales service
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Rating: 4 out of 5
Thank you for the fast delivery.
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Rating: 4 out of 5
The carrier warns of the delivery day the day before, then cancels and finally does not respect the customer's new choice by delivering (without warning) to a relay point....Bof.....on your products very well.
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Rating: 4 out of 5
Excellent quality worms and substrate! However, I have one big problem with the delivery of the parcel, which was delivered to my neighbor's house without my knowledge. I also didn't know that the parcel had been dispatched, so I couldn't "watch out" for it. What's more, it was delivered in poor condition. But my babies are fine <3
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Response from Vers la Terre
Hello, thank you for your feedback and the photos I will be able to forward this to my sales representative at the carrier for action! Fanny for Vers La Terre
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Rating: 4 out of 5
fast shipment, well packed and complete
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