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A
Rating: 4 out of 5
It's too soon to know that materials don't decompose very quickly...
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
followed by order via the net.??
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Response from Vers la Terre
Hello, can you tell me more about your problem so that we can continue to improve? You can write to me at [email protected]
J
Rating: 4 out of 5
Hello, delivery time a little long. Cdlt
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A
Rating: 4 out of 5
Neat packaging. Rather fast shipping. Always very satisfied with the quality and quantity of my "product". The only small downside: it would be a good idea to give advance notice of shipment. All we get is an e-mail once the parcel has arrived, so we don't really know whether the order has been taken into account, is being prepared, on time or late. Otherwise, I recommend it!
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A
Rating: 4 out of 5
I would have appreciated an answer to my e-mail question.
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A
Rating: 4 out of 5
Good experience with my worm order!
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A
Rating: 4 out of 5
An instruction manual with my worms and it was perfect! They're doing great though!
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A
Rating: 4 out of 5
The worms arrived in good condition and many of them are still active (so I don't think there was much loss in transit). The starter kit is practical and really helps you to start from 0. Delivery is rather expensive I think, especially if you don't arrive on the scheduled day and are not precise about the delivery time.
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V
Rating: 4 out of 5
All the earthworms have to do is grow!
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A
Rating: 4 out of 5
Fast customer service
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A
Rating: 4 out of 5
Very good product, faithful to the detailed description on the site. Satisfied with my purchase. Delivery correct and on time, although we received several confusing and contradictory messages about the delivery date??? (to be improved). only negative remark: price variations according to product color...why?? I'll recommend this product in spite of everything.
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Response from Vers la Terre
Hello, the price variation is explained by the difference in pigment prices. Green is our flagship color, the one we sell the most of, so we were able to negotiate a better price; on the other hand, the red pigment costs more, hence the higher price of City Worms Rouge :)
A
Rating: 4 out of 5
I think the shipping costs are too high. You should opt for more flexible rates.
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Response from Vers la Terre
Hello, you're right, we're working every day to negotiate lower prices for transport. Maybe you have neighbors with worm composters who could place group orders and share the shipping costs :)
A
Rating: 4 out of 5
Problem with delivery but because of DPD. The parcel was delivered to someone else... Vers la terre sent me back a parcel without any problem. Very good customer service.
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A
Rating: 4 out of 5
Rather, there are problems with DPD last-mile delivery! Customer service Lucille did a great job! Perfect product
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A
Rating: 3 out of 5
The Coty was received impeccably, assembled and installed as described in the instructions, but then came the big disappointment... Worms escape or are stuck under the lid, after a few days bad smells... now I find worms drowned in the juice of the lower bin, that's what stinks...
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Response from Vers la Terre
Hello, there's obviously an imbalance in your vermicomposter... Please don't hesitate to contact us at [email protected], so that we can work together to solve the problem! Nothing's lost! :)
A
Rating: 4 out of 5
Impec
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A
Rating: 4 out of 5
Delivery times a little longer than expected
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A
Rating: 4 out of 5
Always satisfied
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A
Rating: 4 out of 5
Perfect. Received on time, dropped off at my neighbor's and assembled on my way home in the evening. Waiting for the juice to arrive...
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A
Rating: 4 out of 5
Good quality, compliant equipment (let's wait and see for a few years ;-) ... otherwise, why not include a bottle holder (and a suitable pot?) Now let's get to work, worms.
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A
Rating: 4 out of 5
I thought there would be more worms in the package, indeed 5-6 worms and soil for almost 20 euro. I'm moderately satisfied...
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A
Rating: 4 out of 5
Fast delivery and conforming merchandise
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A
Rating: 4 out of 5
The shipping price is too high
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A
Rating: 4 out of 5
Received order fairly quickly. Well-made product. The first tests are conclusive to see over time.
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A
Rating: 4 out of 5
Bad note on delivery 1st delivery sent to tarn instead of herault
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A
Rating: 3 out of 5
Error in delivery information (I was told that my delivery had arrived in another name in another country) Long delivery time. Product to be improved.
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Response from Vers la Terre
Hello Daniel, I'm sorry for the delay. Did you finally receive it? We'd love to hear your suggestions for improvement :)
A
Rating: 4 out of 5
Nothing to complain about in terms of the quality of the contents of the parcel, but there was a problem with the deliveryman (e-mail received indicating that the parcel should be collected, but no parcel at a relay point).
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A
Rating: 4 out of 5
Really good
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A
Rating: 4 out of 5
Registration and information commitments were not met on time. E-mails have gone unanswered, and only telephone calls have provided a response. The first commitment date was not respected, and it was only after two reminders that I finally received reliable information. Telecommuting may be a good thing, but I think we need to look elsewhere for this reason.
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A
Rating: 4 out of 5
Except that I was delivered later than expected (the next day so not very serious) As usual nothing to say -)
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A
Rating: 4 out of 5
Everything's perfect except for a small break in the bottom tray and a corner of the lid, which arrived broken. But they were quickly replaced. Impeccable after-sales service. Thank you
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A
Rating: 4 out of 5
The bag of worms ordered contained almost no worms, so I doubt very much that it contained the quantity ordered.
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A
Rating: 4 out of 5
Received promptly - good material
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A
Rating: 3 out of 5
Unfortunately the bottom tray of the vermicomposter arrived with one of the four "bitoniaux", which have to fit into the four corners to give stability, broken. I'll try to glue it back in place...
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A
Rating: 3 out of 5
I received the email giving me the delivery date 4 days after ordering. So I contacted customer service. No delivery to my home as informed, but to the central distribution service. loss of a day to wait.
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Response from Vers la Terre
I'm sorry that the delivery did not go as planned.
A
Rating: 4 out of 5
Too bad it's not possible to deliver to Switzerland. Many thanks to customer service for their help.
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Response from Vers la Terre
We do everything we can to deliver to Switzerland, but customs can be quite procedural :)
A
Rating: 4 out of 5
There was a transport problem, the bell of the planter was cracked. Very friendly and efficient customer service. I received a new bell a few days later and am very happy with my purchase.
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A
Rating: 4 out of 5
Good reception, finally setting up my worm compost bin :).
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Response from Vers la Terre
Good installation :)
N
Rating: 4 out of 5
Es wäre Schön, wen eine deutsche Erklärung dabei gelegen hätte.
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