Customer reviews of Vers la Terre

Quality material, well thought out and easy to assemble. The order was not handled very well. - I ordered an orange model. - I was told that there was no black left - then that there was no orange either. I had to settle for a green model, a color I do not like. Such a pity. Finally, I recommend taking a lot of worms to start the composter.

I bought a worm composter and 500g of worms. Relatively fast shipping and correct packaging. Despite these precautions, the bag contained very few worms and all dead. Fortunately, I was able to turn to an associative network to get some! Other suppliers are now stopping the shipment of worms during the heatwave, perhaps Vers la Terre should take inspiration from this.

Hello, I have received the package, however the delivery time was quite long (1 week) and I fear that a large part of the earthworms did not survive the journey. I only observed 3/4 large earthworms.

I ordered 1kg of worms and I think I received a maximum of 250g and 3kg of compost.

Order ok, deadline ok, but inside the cardboard box, the bag of worms was open, worms partially outside and not in very good shape

The service to the ground is okay. Unfortunately, we cannot say the same about the delivery company. The package was delivered to a neighbor 50m lower than my place. It was by chance that I was able to find it.

The parcel arrived in good condition but 2 Oyas were missing. There were only four of the six ordered. I left you a message on the answering machine with no return other than this satisfaction questionnaire. Please send the missing 2 Oyas to the Perpignan address.

Difficulty tracking parcel as link inaccessible so no visibility. In addition, the parcel was open on arrival, hence only 3 stars.

Too few worms (by weight), far fewer than ordered

I liked this company, its activity and I made several orders with them. I was very disappointed by the treatment of my last order but apprememnt they took into account my complaints!

Parcel well received but a little stressed when several days after the order was still not sent. And then the tracking number was incorrect... But I received my order, with no errors etc. Thank you :)

The mats degrade in 1 month, much faster than the one originally supplied with the vermicomposter.

The product corresponds to my order but the parcel arrived open in several places because the packaging was much too light.

I received the first worms in February 2024 and all died in May 2024. I recommended worms in June and they all died in August 2024. Yet the vermicomposter is in the kitchen away from the sun and heat, I feed every week with zucchini peelings, eggplant, endives, apple cores, banana peels etc. .... (all cut into small pieces).

I ordered 2 worm coffees that were not available. They were substituted with another brand which is far from being equivalent. Furthermore, I was not allowed to obtain an invoice showing the substitute product, which makes it impossible to activate the warranty. On delivery, I realized that the worm café was available for sale but was simply more expensive, which made me regret having accepted the substitution. Very disappointed by my experience.

I received my parcel quickly but the worms must have been badly treated during transport as they all died within a few days ...

I am pleased with the products but stop using DPD as your delivery service. I will stop ordering from you otherwise. Their services are the worst and I almost did not get my package.

Long delay between order and receipt. I had to send a message to get things moving. Very few worms in the package sent.

I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.

By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you

They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.

I received 8 batches of worms, very well packaged in an aerated litter box. On the other hand, I had asked for delivery 3 weeks after my order and this was not respected. So the worms spent 3 weeks in the fridge at 6°C and after a gentle awakening in the cellar and then at room temperature, they were active enough to start the vermicomposters. Thank you for this quality delivery!

not a lot of earthworms on it, but I hope it will be ok.

My initial order for free training was not taken into account. When I placed my 2nd order, it could not be found and I had to provide the invoice. The e-mail exchange was laborious and cost me precious time to manage the vermicomposter in the best possible conditions. What's more, in the 250g bag of worms I received, there were only about twenty of them, the rest of the volume being the "substrate" that surrounded them. As a result, no matter how hard these discreet helpers try, they are unable to transform the peelings I place in their bin, albeit in minute quantities, due to their insufficient numbers. My order arrived relatively promptly, but I found the parcel behind the (open) gate of my terrace, without having been informed of its arrival, even though I was at home and my very visible doorbell was working. On the other hand, I appreciated the various instructions on your site on how to use the vermicomposter. They are very useful for beginners (which I am), even if they are incomplete. Hence the great usefulness of the training, which is welcome and, what's more, offered. Thank you for this initiative. I'd like to point out that once I'd made contact with Océane, your trainer, I got answers to my most pressing questions, while waiting for the training. I thank her for her availability and the pertinence of her answers.

Very few worms in the envelope.

In fact, very few worms are supplied

I found that there was a lot of litter but few worms. These were very much alive but small in size.

When I received my vermicomposter, there were no worms. Perhaps they died on the way to Switzerland? To avoid this risk again, I bought worms in Switzerland and had them delivered within 24 hours: they were all very much alive!

I love your products, but I really broke out in a cold sweat over the delivery of the worms. As they're alive, I was much more stressed than if they'd been an object. I wondered if they were going to arrive, because there was too much delay between the internet order and the processing of my order, which was only taken into account after two email reminders from me (apparently, it had got lost). Secondly, I wasn't given the delivery dates, and as I travel a lot, this was a problem: I wasn't there when the first delivery arrived. I had to call several times, get an answering machine, and finally figure out on my own how to reschedule directly with the delivery person. In short, it's really putting the brakes on another purchase......when your offer is so interesting. too bad! I'd also like it to be possible to have lower delivery charges for orders of small products (like humidification blankets).....

We received the worms 15 days after ordering as there were public holidays and therefore no shipment, but this was not specified when the order was placed.

I had paid a supplement to receive the parcel at home in 48h, I received it 6 days later in a relay parcel whose address had not been given to me... It's a pity because the vers la terre team is full of good will and my parcel was very good.

Better visibility of delivery times

high prices

Using a vermicomposter takes a lot of time and attention, and I think you have to be highly motivated to persevere. Handling and storage are difficult when you live in an apartment. I have a very small balcony where it's too cold in winter and too hot in summer. At the moment, I've put the vermicomposter in the cellar. The worms are very active and produce a lot of compost.

for the order you asked for an identifier without specifying which one, it took me several e-mails to get an answer. i almost gave up

Package arrived in VERY poor condition!

Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.

No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.

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The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.