My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
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Response from Vers la Terre
Hello, Thank you for your feedback, these are the last bags of polyester dunnage particles, (normally) we switched to compostable corn dunnage particles :) but our supplier ran out on our last order and we had to fall back on this...
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/07/2021
12 delivery for very poor service.
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luc A.
Rating: 3 out of 5
following a purchase from 25/07/2021
Delivery was a disaster. I was driven around for 5 days only to find myself in a relay with poor parking facilities. With a package weighing at least 15 kg. The product itself is very good and the instructions very practical.
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Response from Vers la Terre
Hello, We still sometimes have delivery problems with our carrier, but thank you for your flexibility and your involvement in picking up our little friends :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
for the second time, the delivery of the worms went wrong. The first time, the shipper had nothing to do with it, but this time, instead of the 500 grams of worms I ordered, I received 6, not 600 grams, but 6 worms. This is my last order on this site.
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Response from Vers la Terre
Hello Thierry, Thank you for your review, once again I'm sorry that we couldn't find an arrangement for your delivery.
F
Fatiha P.
Rating: 3 out of 5
following a purchase from 30/05/2021
A little disappointed because we didn't get a message from the carrier to let us know about the delivery to the relay and the package had arrived 4 days ago! The carrier should have sent us a message.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
The Coty was received impeccably, assembled and installed as described in the instructions, but then came the big disappointment... Worms escape or are stuck under the lid, after a few days bad smells... now I find worms drowned in the juice of the lower bin, that's what stinks...
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Response from Vers la Terre
Hello, there's obviously an imbalance in your vermicomposter... Please don't hesitate to contact us at [email protected], so that we can work together to solve the problem! Nothing's lost! :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Error in delivery information (I was told that my delivery had arrived in another name in another country) Long delivery time. Product to be improved.
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Response from Vers la Terre
Hello Daniel, I'm sorry for the delay. Did you finally receive it? We'd love to hear your suggestions for improvement :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Unfortunately the bottom tray of the vermicomposter arrived with one of the four "bitoniaux", which have to fit into the four corners to give stability, broken. I'll try to glue it back in place...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
I received the email giving me the delivery date 4 days after ordering. So I contacted customer service. No delivery to my home as informed, but to the central distribution service. loss of a day to wait.
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Response from Vers la Terre
I'm sorry that the delivery did not go as planned.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
the oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.
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Response from Vers la Terre
I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Bjr. It seems to me that the quantity of worms is a little too limited. Otherwise the rest is ok. Best regards Rémi arena
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Response from Vers la Terre
Hello Rémi, I'll contact you by mail :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
Very happy with the purchase Very disappointed with the service because I sent a question by mail/contact and I still have no answer.....,,,,for now
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Response from Vers la Terre
Hello Joaquin, I'm sorry but I don't have any mail from you, could you please send me one on [email protected] :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
Hello delivery man to run away from. Instead of ringing, he puts the parcel in the letterbox, which means he has a pass (illegal). Meanwhile I wait at home and lose half a day's work. Unacceptable.... Cdlt Mr Veillon
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Response from Vers la Terre
Hello Mr Veillon, in fact they are not authorized to have a pass. We use an external transport company but I'll pass on the information anyway.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The delivery was delayed several times, leaving me stranded for several afternoons in a row for nothing; and the parcel had been badly damaged by the journey, with several parts broken, further delaying the installation of the vermicomposter. Parts were promptly returned to me, but no commercial gesture was made.
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Response from Vers la Terre
We thought that sending back new parts would be sufficient. I'll pass on your comment to my superior.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
Error on garden box received... Immediate return of the good one but broken lid... New one returned in good condition... Despite these problems, I'm satisfied with the customer service response and the product I received!
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Response from Vers la Terre
I'm repeating myself but we won't hold it against you :) Sorry again, happy gardening.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2019
Nice book, but not easy to put into practice.
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