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Rating: 5 out of 5
Availability, authenticity, very human contact.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 4 and 5 stars
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A typing error on my part in the delivery address meant that the parcel had to go back to square one, and it was graciously returned. Thank you so much!
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Satisfied with the product itself, and with the information provided for immediate start-up. On the other hand, I feel that there's a lack of information on how the first weeks/first months will unfold. There are many Youtube videos on this subject, but there's also a lot of conflicting information in the various videos, and the only information passed on by verslaterre is "don't want to go too fast" or "don't spoil the worms too much", which isn't very helpful. Even on the forum, it's not very explicit. What does "too much" mean? While the verslaterre teams must have accumulated an enormous amount of knowledge on the subject, it's a real shame not to pass this on to the people who buy the product, through a video for example. At the moment, 3 weeks after installing the vermicomposter, I feel as if I've got off on the wrong foot, and I'm in the process of starting all over again by following a home-made tutorial I found on youtube, but still with major doubts.
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Response from Vers la Terre
Hello, don't forget that we're available by e-mail, [email protected], or by phone, and that we also offer free training in worm composting: https://verslaterre.com/produit/formation-zoom/ Fanny for Vers La Terre's after-sales service.
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I am satisfied with the product. After 1 day, the worms were fine
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Ordered on 30/12/21 and delivered by relay on 05/01/22. I didn't feel that there were many worms in the bags of soil, but there certainly were.
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Easy contact with the team, the worm composter was as described and the delivery was very fast! I'm delighted with my new little residents :-)
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Careful delivery, very useful products.
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Speed of delivery. But above all, the spirit of the site and the values it represents.
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easy telephone contact, appropriate responses, prompt and careful dispatch: in short, total satisfaction.
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Earthworms :-)
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Product quality. Top-notch after-sales service following a problem with one of the bins.
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Good presentation Thanks for the presentation on how to deal with worms, and for Océane's availability.
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On-time delivery and quality products. I recommend this site!
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Answering the e-mails we send you (questions about commissioning) would be appreciated.
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Very good quality worm bin, fast delivery. The worms are doing very well. However, for a family of 3 that eats a lot of fresh vegetables and fruit, the city worms quickly became too small and we had to buy an extra tier, which makes us wonder if we need one more. So consider your consumption carefully before buying.
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responsiveness and order tracking, satisfactory packaging, fast delivery (48h)
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I like the concept, the simplicity of use. Now I hope my glasses will start working. Thanks again.
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A little extra would be to let us know when the parcel has been sent so that we can pick it up at the relay point.
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The responsiveness of the people I spoke to when I had a question. Package arrived on time, well packed!
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Competence, availability, friendliness.
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Well presented, simple and effective. Impeccable.
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Fast shipping. The exchange on zoom, the quality of their products.
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