Customer reviews of Vers la Terre

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Acheteur vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 08h36 following a purchase from 01/01/2021

Perfect

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Acheteur vérifié

Rating: 5 out of 5

Published on 21/01/2021 à 07h27 following a purchase from 30/12/2020

The worms arrived on time and in good shape. One week after their installation, they have adapted well to their new environment and are ready to make good vermicompost!

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/01/2021 à 05h47 following a purchase from 29/12/2020

Good reception, finally setting up my worm compost bin :).

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Response from Vers la Terre Published on 21/01/2021

Good installation :)

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Acheteur vérifié

Rating: 5 out of 5

Published on 19/01/2021 à 16h20 following a purchase from 28/12/2020

The information on the website is easy to access and clear.

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Acheteur vérifié

Rating: 5 out of 5

Published on 18/01/2021 à 16h08 following a purchase from 28/12/2020

Nothing but the best!

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Acheteur vérifié

Rating: 5 out of 5

Published on 18/01/2021 à 15h56 following a purchase from 28/12/2020

Delivery is not the fastest but everything else is top notch. :)

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Acheteur vérifié

Rating: 5 out of 5

Published on 16/01/2021 à 18h20 following a purchase from 26/12/2020

Product as described, fast delivery.

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Acheteur vérifié

Rating: 5 out of 5

Published on 14/01/2021 à 06h00 following a purchase from 23/12/2020

A very good vermicomposter with well-designed features. I particularly recommend it! Delivery was quick despite the holidays and the effects of the pandemic. Its follow-up is efficient. R.A.S.

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Acheteur vérifié

Rating: 5 out of 5

Published on 13/01/2021 à 11h40 following a purchase from 23/12/2020

The humor was welcome for the wait between Christmas and New Year. The telephone contact was excellent. Very pleasant.

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Acheteur vérifié

Rating: 5 out of 5

Published on 11/01/2021 à 09h19 following a purchase from 19/12/2020

Fast delivery, compliant goods and excellent customer service.

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Acheteur vérifié

Rating: 5 out of 5

Published on 11/01/2021 à 08h15 following a purchase from 20/12/2020

Everything went really well, except that one part was missing on arrival (the tap nut). Nevertheless, you reacted well and sent me the missing part.

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Acheteur vérifié

Rating: 5 out of 5

Published on 09/01/2021 à 07h04 following a purchase from 18/12/2020

The site is very clear, the product very good, several videos of explanations + very explicit instructions. The DPD partner was irreproachable, and respected the predicted system. Only one "bitonio" under the bottom plate, which is used to secure it, was perhaps not protected enough.

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Response from Vers la Terre Published on 21/01/2021

Thank you for your comment. Have you informed the after-sales service about the tablet lug?

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Acheteur vérifié

Rating: 5 out of 5

Published on 08/01/2021 à 14h58 following a purchase from 18/12/2020

Package in good condition, fast delivery, the worms were in great shape and got to work straight away.

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Nicole W.

Rating: 4 out of 5

Published on 08/01/2021 à 14h42 following a purchase from 17/12/2020

Es wäre Schön, wen eine deutsche Erklärung dabei gelegen hätte.

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Acheteur vérifié

Rating: 5 out of 5

Published on 08/01/2021 à 11h39 following a purchase from 18/12/2020

Super

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Acheteur vérifié

Rating: 5 out of 5

Published on 08/01/2021 à 11h35 following a purchase from 18/12/2020

good

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Acheteur vérifié

Rating: 5 out of 5

Published on 07/01/2021 à 18h46 following a purchase from 17/12/2020

Interesting product

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Acheteur vérifié

Rating: 5 out of 5

Published on 07/01/2021 à 15h51 following a purchase from 07/12/2020

Nothing to say! Top!

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Acheteur vérifié

Rating: 5 out of 5

Published on 06/01/2021 à 19h26 following a purchase from 16/12/2020

Despite a broken vermicomposter, the customer service was able to find a solution very quickly, replacing the defective part in record time. Having communicated with them by e-mail, their responsiveness was excellent and customer relations were great. Really top

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Acheteur vérifié

Rating: 5 out of 5

Published on 06/01/2021 à 18h15 following a purchase from 16/12/2020

They managed to understand my Franglais and deliver a gift for my mother perfectly, right in the middle of Covid-19. Super!

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/01/2021 à 12h38 following a purchase from 14/12/2020

Compacto arrived on time and in good condition. Product conforms to our expectations. No sooner unpacked than successfully tested.

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Acheteur vérifié

Rating: 5 out of 5

Published on 05/01/2021 à 10h04 following a purchase from 15/12/2020

Fast, careful shipping!

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Acheteur vérifié

Rating: 5 out of 5

Published on 05/01/2021 à 04h23 following a purchase from 14/12/2020

Satisfactory delivery, nothing to complain about.

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/01/2021 à 14h13 following a purchase from 12/12/2020

All right!

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/01/2021 à 05h32 following a purchase from 13/12/2020

I don't have a score to give for customer service because I didn't have to deal with the service: beautiful oyas that matched my expectations and descriptions, well packaged and arrived quickly. The delivery service is good: appointment made for a specific time slot, call made when the drivers are approaching.

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 14h23 following a purchase from 13/12/2020

Nothing to say! Everything is perfect as always

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 13h22 following a purchase from 13/12/2020

Very fast delivery, very complete start-up guide (vermicomposter). Highly recommend!

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/01/2021 à 19h35 following a purchase from 12/12/2020

Top equipment. Communication with "Vers la terre" also top. On the other hand, a deplorable delivery time (which is not Vers la terre's fault). Ordered on a Monday, the vermicompost arrived the following Tuesday, i.e. 9 days later !!!!! the tray was broken at 2 hooks.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/01/2021 à 17h13 following a purchase from 12/12/2020

Top in every respect

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/01/2021 à 09h21 following a purchase from 12/12/2020

Installation is quick and easy. The material is of good quality and design. I've had it for a few weeks now, and hope to be able to reduce all my organic waste over time. I was apprehensive about these little creatures. Now I can even touch them with my bare hands.

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Acheteur vérifié

Rating: 5 out of 5

Published on 01/01/2021 à 09h36 following a purchase from 11/12/2020

Very fast shipping! Beautifully designed product that blends in perfectly with the kitchen. The starter kit is complete and the explanations very clear. Product arrived damaged by the fault of the deliveryman but the after-sales service was attentive and sympathetic they solved the problem very quickly the forwarding of the new elements was done in less than 24h.

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Acheteur vérifié

Rating: 5 out of 5

Published on 01/01/2021 à 08h47 following a purchase from 08/12/2020

Complete satisfaction with product, price, payment and delivery terms

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/01/2021 à 08h37 following a purchase from 11/12/2020

Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 21h57 following a purchase from 03/12/2020

The equipment was not very good. Customer service very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/12/2020 à 15h30 following a purchase from 10/12/2020

CLEAR

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Francis W.

Rating: 5 out of 5

Published on 31/12/2020 à 11h27 following a purchase from 09/12/2020

Perfect!

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/12/2020 à 09h53 following a purchase from 10/12/2020

short

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 08h49 following a purchase from 10/12/2020

The product is as described. Very good value for money. Highly recommend.

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Acheteur vérifié

Rating: 5 out of 5

Published on 30/12/2020 à 17h34 following a purchase from 07/12/2020

Very efficient service. Answered my questions appropriately.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/12/2020 à 16h18 following a purchase from 09/12/2020

I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.

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Response from Vers la Terre Published on 08/01/2021

I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.