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Rating: 4 out of 5
Order cancelled due to unforeseen delivery delay. Very good commercial treatment by the team.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
4 star reviews
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Rating: 4 out of 5
Friendly team, but not very responsive for tracking the package, no info on its arrival at the parcel point, I waited in vain!
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Rating: 4 out of 5
Good, looks like a good quality vermicomposter, easy to assemble. I would have liked the instructions to specify that the worms are a bit disturbed after transport etc., and that they then tend to flee from the composter at night... I found dried worms all over the floor...! I wanted to convince my partner that worm composters were great, and that no, of course there wouldn't be worms all over the garage, ....Hem. Suffice to say, he looked at me sideways ^^'. Fortunately, after two or three days, the little runaways got used to their new home and stopped sneaking around. Phew!
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Rating: 4 out of 5
Delays a bit long ? Shipping box damaged. Contents in order.
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Rating: 4 out of 5
For now, I've prepared my bin and I'll see what happens to my compost. I'll come back to you if I have any problems.
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Rating: 4 out of 5
complete satisfaction
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Rating: 4 out of 5
Very good: order tracking and adherence to deadlines Needs improvement: unjustified price
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Rating: 4 out of 5
The packaging was perfect; I had a question during assembly, and the person I spoke to on the phone was very friendly and efficient. Could do better: - warn me of the weight of the package. I didn't realize it, and went to my parcel collection point, a 10-minute walk away, as usual, only to realize that I couldn't carry the parcel that far, go home and come back by car. - I placed my order during the day on Sunday. Early Tuesday morning, I sent an e-mail asking to cancel an accessory. Late Tuesday afternoon, they told me that my order had been prepared and shipped (with the item I no longer wanted, with no particular excuse). Perhaps wrongly, but it gave me the impression that they had rushed to prepare the order so as not to have to take the cancellation into account.
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Rating: 4 out of 5
packaging consistent with the size of the order (no loss of space) but rather long lead time
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Rating: 4 out of 5
Delivery not received at home and not on the day announced but the day before. However, someone was present on the day of delivery -> the deliveryman could have called Ok: Delivery received quickly - fragile products very well packed. - I had to pick up my parcel at the relay point (well organized + luckily it was a light parcel).
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Improve site ergonomics and advice pages
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the shipment was perfect but I received no instructions on how to keep these worms healthy. For the moment, I'm using all the kitchen waste and dead leaves, stirring the whole thing up from time to time.
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Rating: 4 out of 5
Excellent concept, a lot of things well thought out, it's been 4 years since we adopted our vermicompost (thanks to the Mairie de Paris which provides them) and we're delighted with it! It's in the cellar next to our bicycles because there's no room in the kitchen, and we go downstairs to make the contributions as soon as we need to move, it's easy! The reduction in the volume of our household waste garbage can is impressive, and our plants and those of our neighbors love the fertilizer - it's great! The only downside is that leaks in the neighboring pipes have introduced butterfly flies into the cellars, which have found the compost and multiplied! The only alternative we came up with, after many attempts at cleaning, was to empty the bins completely, create a frame/box out of winter fleece to isolate the compost from the flies while letting it breathe, and re-install the worms! No more worries since, everything's running smoothly!
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Rating: 4 out of 5
quality products Always compliant and respectful of nature.
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Rating: 4 out of 5
Top service, fast shipping and quality products. One star less for the amount limit before free shipping, which I find a little high :-)
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Rating: 4 out of 5
This review request came too soon. I didn't have time to test the product. Here are the strong points. 1°) shipped very quickly 2°) remarkable packaging with frozen pouch to keep an ideal temperature for the worms. Now I just have to see what it does in my composting worm bin. To be continued...
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Rating: 4 out of 5
The carpets look good but smell very strong
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Rating: 4 out of 5
You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 4 out of 5
Thank you for the fast delivery.
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Rating: 4 out of 5
The carrier warns of the delivery day the day before, then cancels and finally does not respect the customer's new choice by delivering (without warning) to a relay point....Bof.....on your products very well.
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Rating: 4 out of 5
Excellent quality worms and substrate! However, I have one big problem with the delivery of the parcel, which was delivered to my neighbor's house without my knowledge. I also didn't know that the parcel had been dispatched, so I couldn't "watch out" for it. What's more, it was delivered in poor condition. But my babies are fine <3
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Response from Vers la Terre
Hello, thank you for your feedback and the photos I will be able to forward this to my sales representative at the carrier for action! Fanny for Vers La Terre
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Rating: 4 out of 5
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