English 
Français 
A
Rating: 5 out of 5
Excellent rosé, it's time, great success...Chateau La Valetanne
Translated reviews
Customer reviews of Vignerons d’Exception
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 780 published reviews
Summary of reviews
The online store Vignerons d'Exception is celebrated for its exceptional selection of wines, with customers frequently highlighting the remarkable quality and variety available. Many express their satisfaction with the thoughtful advice provided, which helps them discover new and exquisite wines that cater to their tastes. Delivery services are consistently praised for being fast and reliable, with many orders arriving on time and in excellent condition.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good site, good explanations, delivery service that works. nothing to complain about.
Translated reviews
A
Rating: 5 out of 5
Fast, quality delivery
Translated reviews
A
Rating: 5 out of 5
Easy to use site, part of my order was unavailable and I was called back very quickly by a manager who offered me an equivalent wine at no extra cost. Fast delivery, in less time than estimated.
Translated reviews
A
Rating: 5 out of 5
An eclectic choice and flawless service
Translated reviews
A
Rating: 5 out of 5
everything goes according to plan!
Translated reviews
A
Rating: 5 out of 5
expertise - competence - good value for money products
Translated reviews
A
Rating: 5 out of 5
The comments are always varied and interesting. The variety of wines is quite extensive; perhaps there's a lack of Burgundy representation in my opinion? For my part, I'd also really appreciate more systematically considered peak dates, or even a reactualization of these dates over time when possible. Deliveries are always top-notch. Keep up the good work. Thank you. Sincerely
Translated reviews
A
Rating: 5 out of 5
Excellent selection, some areas hard to find elsewhere, impeccable service. Yes, it's sometimes 5% more expensive, but never mind.
Translated reviews
A
Rating: 5 out of 5
Exceptional
Translated reviews
A
Rating: 5 out of 5
Reliable, renewed, original, a wine merchant at the end of the line.
Translated reviews
A
Rating: 2 out of 5
First bad experience with this site. Part of the delivery did not correspond at all to the order. The case was taken care of, but the replacement delivery is now late in arriving.
Translated reviews
Response from Vignerons d’Exception
Dear Sir, we regret this unfortunate experience and must detail the very exceptional and totally unforeseeable nature of the error you suffered. A rare error, but one for which we apologize once again, as we have already done by email and telephone. You had ordered our latest box of Stéphane Ogier's Condrieu 2017, a wine that was also sold out at the domaine, and therefore difficult to replace in a few days. The carrier, understaffed and completely disorganized (like all carriers) in this period of confinement, reversed one of your three cartons with that of another customer. The other customer told us "he wasn't quite sure, but had received nothing abnormal" obviously, the wine he had ordered - and which you received - was worth four times less than your Condrieu which was delivered to him instead. This customer refused to allow us to send the carrier to his home to rectify the error. In short, all we could do was ask the winemaker if he could sell us a case of his 2017 Condrieu from his personal cellar, so that we could deliver it to you. The winemaker was difficult to reach personally during this period of strong vine growth, and his employee couldn't make this kind of decision for him. He kindly agreed to sell us the box and ship it to us. All this takes time and we explained it to you by phone, you also told us that you understood the situation and that there was no hurry. We received it yesterday May 7 (you may have seen it if you subscribe to our newsletter: we were announcing the arrival of our long-awaited restocking at Stéphane Ogier), a month after the fact, and are confused. In fact, not only the quality (cf. the inversion of which you were a victim) but also the carriers' lead times have been extended during this difficult period. It was risky to send you wine on the eve of a long weekend, given the current disorganization of the carriers, and we thought it preferable to wait until Monday May 11th to send you this box... Fortunately, this kind of very exceptional circumstance happens very rarely... and unfortunately it happened to you, for which we apologize once again. You will soon hear from the carrier who will come and carry out the planned exchange. I hope to have the opportunity to show you that our delivery service is also capable of the best in the future. Best regards, Tristan Depauw
A
Rating: 5 out of 5
Order received promptly Products well packaged Tasting advice Not yet tasted the products
Translated reviews
A
Rating: 5 out of 5
A first order that met all my expectations. Impeccable service, deadlines met despite this period of confinement, very well packaged wines... A site I'll be recommending to others!
Translated reviews
A
Rating: 5 out of 5
Fast, trouble-free delivery
Translated reviews
A
Rating: 5 out of 5
Professional and enthusiastic
Translated reviews
A
Rating: 5 out of 5
Rare quality in the range, and exceptionally warm and accommodating customer service.
Translated reviews
A
Rating: 5 out of 5
As far as this site is concerned, I've noticed that they're very serious and very responsive, particularly with regard to the exceptional situation of the covid19 containment and deliveries. Thank you for your professionalism.
Translated reviews
A
Rating: 5 out of 5
a demanding choice of winemakers and a quality relationship with the customer
Translated reviews
A
Rating: 5 out of 5
I can't recommend it enough!
Translated reviews
A
Rating: 5 out of 5
An extraordinary selection of wines, making you want to buy them all. Life is too short to drink Bordeaux, so there's nothing missing... Impeccable delivery. In short, it's not just the winemakers who are exceptional...
Translated reviews
A
Rating: 5 out of 5
Serious site, offering a maximum choice from top-quality producers.
Translated reviews
A
Rating: 5 out of 5
Top!
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 5 out of 5
Excellent service with flexibility and well-organized delivery.
Translated reviews
A
Rating: 5 out of 5
Practical and good advice
Translated reviews
A
Rating: 5 out of 5
Very good customer service and delivery during this period of confinement.
Translated reviews
A
Rating: 5 out of 5
+++
Translated reviews
A
Rating: 5 out of 5
Early delivery despite the current crisis. well done!
Translated reviews
A
Rating: 5 out of 5
Excellent follow-up of my order and delivery despite the difficult period. I would also like to emphasize how much of a difference it makes to be able to talk to someone on the phone. No typing 1 then typing 4 followed by hash. It's a huge PLUS!
Translated reviews
A
Rating: 5 out of 5
Thank you for your good customer service in this time of confinement, the wine arrived in 4 days, TOP See you soon, Mathieu
Translated reviews
A
Rating: 5 out of 5
really sought-after wines
Translated reviews
A
Rating: 5 out of 5
Good advice, beautiful catalog!
Translated reviews
A
Rating: 5 out of 5
good site well done user-friendly
Translated reviews
A
Rating: 5 out of 5
perfect as usual, despite the context!
Translated reviews
A
Rating: 5 out of 5
perfect, both for the products and the service.
Translated reviews
A
Rating: 5 out of 5
the site is very well done for amateurs like me who are not confirmed oenologists. the only problem is that everything looks good...
Translated reviews
A
Rating: 5 out of 5
Excellent service
Translated reviews
A
Rating: 5 out of 5
Very professional and friendly at the same time
Translated reviews
A
Rating: 5 out of 5
In these extremely troubled times of confinement, order placed Wednesday AM, delivery Friday morning. Top-notch service! Thank you and well done to the whole team!
Translated reviews