Customer reviews of Vignerons d’Exception

Dear Sir, I'm sorry that one of the few recipients of Chateau Chalon 2010 from Domaine Macle is not satisfied, and please accept our apologies. A few explanations: we're sorry that the carrier behaved badly, and would have liked to solve your problem if you had let us know. Don't hesitate next time! Schenker specializes in wine, and in 25 years of home deliveries, it's the carrier we've had the fewest problems with, by far. We're launching an immediate investigation to find out what went wrong with the carrier, and we'll do everything we can to make sure it doesn't happen again. After all, things can go wrong, especially in the summer, when unmotivated temps sometimes do a poor job of looking after our customers. As far as packaging is concerned, most of our customers appreciate receiving the estate's original packaging, and all our logistics and traceability are based on this principle. Despite our comments, the winery continues to use low-strength cardboard, perhaps on the assumption that clavelins are strong... and the specific shape of the clavelin prevents us from repackaging them in stronger neutral cardboard. We'll pass on your comment to the winery in the hope that they'll invest a little more in their boxes... Once again, our apologies for this delivery, which fell far short of our quality standards, and we hope that you will renew your trust in us and check that this was just an isolated malfunction. Best regards, Tristan Depauw

Dear Sir, First of all, please accept our apologies for this "catastrophic delivery" which we discovered with your message. In the future, please do not hesitate to let us know immediately, as we will do our utmost to compensate for the temporary summer weaknesses of our carrier, who specializes in wine and has a reputation for reliability. Unfortunately, during the summer, some temps are not up to scratch... and we're sorry to hear that this has "fallen" on you. Having been unable to contact you for several days, we immediately launched an investigation with the carrier, who was careful not to inform us of any malfunction. Finally, I hope you'll give us another chance to check for yourself that this was an isolated malfunction, far removed from our standard of service quality. Once again, please accept our apologies. Sincerely, Tristan Depauw.