Customer reviews of Vignerons d’Exception

Dear Sir, thank you for taking the time to write your comment. I am very surprised by it, as we had a long conversation on the phone... Following a meal in a restaurant where you enjoyed the wine, you then bought two cartons of this wine from us. One for you and one for a friend. You didn't like the wine, and your friend liked it. The same wine. Does this mean that the wines are different, or that you don't necessarily like the same wines? We talked about this on the phone, and passed on your problem to the winemaker, with whom we also discussed your disappointment. In agreement with the latter, we told you that there had never been any concern about the quality of this wine, and that two cartons could not be different since there was only one bottling for this €20 cuvée... Our conclusion is that you don't like this Syrah, while so many others do, and we're sorry about that. But all tastes are natural. So no, it's not a case of "move along, there's nothing to see", on the contrary, we're concerned about your concern, but perhaps you simply don't like this wine, perhaps the one you tasted at the restaurant was in a different context, a different cuvée, as the winemaker produces many, or from a different vintage, obviously lighter than the one you bought from us (if you wait a little, the very young and vigorous wine you bought from us will undoubtedly be more tasty and delicate in a few years' time). In short, we're once again sorry that the wine doesn't remind you of what you enjoyed at the restaurant, and still pleased that it pleases your friend, as it pleases us very much too. As we always say, please don't hesitate to call or email us for advice, telling us what you like and what you're looking for in the bottles you're going to buy, and we'll do everything we can to avoid disappointment. And if you're looking for a wine you've tasted in a restaurant, we'll ask you, before we sell you a case, "what's the vintage"? Because two different vintages necessarily give two different wines, even if it's the same cuvée. If you have any questions, please do not hesitate to contact us. Tristan Depauw, president and founder of Vignerons d'Exception.