Customer reviews of Vignerons d’Exception

Dear Sir, first of all, thank you for taking the time to bring this information to our attention. Our Paris-area carrier obviously doesn't brag when it doesn't do its job properly. We apologize for his unacceptable behavior, and will immediately "put things right". In fact, this is a small company which is supposed to respect our requests for appointments, etc., since it's not a big computerized machine as it often is. They're even willing to go upstairs and down to the cellar, which is hardly ever the case with other delivery companies, especially for wine. It seems that one of the drivers got a bit carried away with the instructions (day + time!), and this will not go unchallenged. We apologize again, and should you be so kind as to place your trust in us again despite this pitiful experience, please be assured that we'll be particularly vigilant when it comes to delivery... We can only hope that the wines are at least to your taste... and that you enjoy them all!

Dear Sir, we're not reliable because you were outraged that we couldn't leave your wines in the open in front of your door because you weren't there during the day? On the contrary, we believe that our carrier is perfectly serious and reliable in requiring a signature as proof of delivery. If your parcel (€1,340) was stolen by one of your neighbors? You would certainly have given us other unenviable descriptions. What's more, you gave us your delivery instructions after your order had left... In short, we know how to adapt to all our customers (see most of the other comments!) but all you have to do is let us know when you place your order, and so on. By the time the delivery man is at the door, it's a bit late. Good tasting and good luck finding "reliable" suppliers who leave your wines in the wild without proof of delivery! Tristan Depauw

Dear Sir, first of all thank you for your trust and your praise. We are only reading your comment now (February 20) as we were not "automatically" alerted by a number of stars below 4. I'm glad you liked what we had to offer, but we respond to all messages within the hour (except at weekends) - it's one of our trademarks, and one that our customers really appreciate! We looked everywhere, but there was no trace of an email from you, nor of a message in the "contact us" section of the site! So it's impossible to reply to an email we haven't received, and we're sorry you imagined we wouldn't reply because of a discount issue. We're particularly sensitive to this kind of question, and have a particularly accommodating policy, given how few discounts we offer during the year! We will contact you by private email immediately. Best regards, Tristan Depauw

Thank you for taking the time to rate us "nothing to complain about, 2*/5". We wish you all the best. Hopefully, in a few years, you will appreciate these wines and will not regret your purchase. We would like to take advantage of this public response to point out that we are available to our customers from 8:30 am to 7:30 pm by telephone and email to advise them according to their tastes and budgets. We taste all the wines we sell, so we can help our customers avoid buying "brands" that are not easy to find, but which are in demand by many wine-lovers who appreciate them and don't find them too expensive (all tastes are natural). We're even more than willing to suggest young winemakers with unbeatable value for money to those who want to discover them! If you don't want to be disappointed, please contact us before ordering, rather than randomly buying wines that others are snapping up and whose price/pleasure ratio you won't appreciate. Tristan Depauw

Dear Sir, please accept our apologies, and we regret that you have waited for the publication of "verified reviews" to inform us of your disappointment. Please do not hesitate to contact us directly if you encounter any inconvenience. However, as you requested, we had shipped at the beginning of the week to avoid the wine spending the weekend in an unsuitable place (as our freight forwarder specializes in wine, the storage places for our cartons, between two trucks, are usually suitable). Nevertheless, you have noted our 2*/5 service: we delivered the original box from the estate! We're sorry that the carrier mistreated your boxes, and "almost stole them from you" (if that's what "fell off the truck" means) because the box was original and therefore poorly chosen by the winemaker (domaine de Terrebrune in Bandol or Juliette Joblot in Givry in this case). We're among those who prefer to avoid wastage, repackaging in polystyrene or cardboard and throwing away the original box. Damage is very rare, and we're sorry it's happened to you, but we don't agree with throwing out all the cartons and putting all the wines we sell back in beautiful new ones so they don't get damaged or stolen (would that really change the outcome of abuse and theft?). And what about the planet? Of course, when something does go wrong (statistics for 2021: 0.3% of deliveries), we cover all the costs of re-delivery, replacement in the event of breakage, and so on. We think this is sufficient, and we're sure you'll agree. In any case, should you place your trust in us again, we will take particular care to monitor the carrier closely to ensure that he respects your boxes and delivers them to you under normal conditions. Once again, we apologize for this inconvenience. Yours sincerely, Tristan Depauw

Dear Sir, thank you for taking the time to share your impressions and your satisfaction. Indeed, I'm sorry to say that discounts are quite rare with us... But when they do exist (in our "promotions" section, not very full, but never empty!) they are real discounts designed to help you discover new horizons. We try to have the most competitive prices possible all year round, which then prohibits us from offering additional discounts... if we want to continue to exist :-) With the new RGPD law, which we strictly comply with, it's impossible for us to subscribe anyone without their consent to our weekly newsletter (22,000 subscribers currently). This must be a voluntary step on the part of our customers, a step you may not have completed? As your request is explicit, I'll subscribe you immediately and you'll receive our newsletter every Thursday from now on. Of course, you'll be able to unsubscribe with a single click via a link at the end of each e-mail. Thanks again for your loyalty! Tristan Depauw