Customer reviews of Vignerons d’Exception

Dear Sir, First of all, please accept our apologies for this "catastrophic delivery" which we discovered with your message. In the future, please do not hesitate to let us know immediately, as we will do our utmost to compensate for the temporary summer weaknesses of our carrier, who specializes in wine and has a reputation for reliability. Unfortunately, during the summer, some temps are not up to scratch... and we're sorry to hear that this has "fallen" on you. Having been unable to contact you for several days, we immediately launched an investigation with the carrier, who was careful not to inform us of any malfunction. Finally, I hope you'll give us another chance to check for yourself that this was an isolated malfunction, far removed from our standard of service quality. Once again, please accept our apologies. Sincerely, Tristan Depauw.

Dear Sir, after 8 orders placed on our site for a total of 121 bottles, delivered each time within a few days without a hitch, you take up your pen to award us 2*/5 because the carrier made a mistake that you haven't forgiven: he forgot the cartons of your 9th order for three days in a corner of his warehouse (dedicated to wine and therefore in the best storage conditions) before showing up to deliver them to you. We're sorry about this, as we already told you at the time of delivery. We promise to deliver within "a week or so" and this time it took us 8 days to deliver, a time you described as "crazy". In fact, it takes us 2 days to deliver to Paris because we have a direct link every day from Burgundy, but for the rest of France it's slower because the wines are handled in their original cartons (or wooden cases) by humans, not machines, and make stops at regional redeployment centers where small trucks sometimes wait a day or two so as not to go "empty" to a remote location. Hence our one-week lead time. Our national carrier is a wine specialist with warehousing facilities designed to keep wine in good condition during the latency between two trucks. Express carriers" apart from the fact that they don't always insure the bottles, impose special packaging that must be able to fall from 2m high onto automated chains: the wine is first handled "by the bottle" for repackaging in this not very environmentally friendly packaging, it is then violated on automated sorting lines "high speed" and is not always stored in good conditions by general carriers who do not manage the temperature of their warehouses in summer for example.
As well as being the author of the dithyrambic prose on Thursdays, I'm also responsible for wine selection and customer satisfaction (which I regret I can't deliver all over France myself!). I think I have always satisfied you since our first contact in November 2016 (reservations of rare wines, grouping of several orders to benefit from free delivery, etc. I counted 20 email exchanges between us for 9 orders), so I find you quite harsh to only note THE bad experience - which is obviously one too many - without taking into account the previous good ones. I hope that when you uncork a bottle, those first 8 deliveries will come back to you... and that time will diminish the bad experience of this 9th delayed delivery... so that you can then call on our services again, and verify that it was indeed an isolated error. Enjoy your tastings! Sincerely, Tristan Depauw "le patron" ;-)

Dear Sir, first of all thank you for your confidence, I hope we'll have the opportunity to make up for it on a future delivery... The carrier - who specializes in wine - is supposed to call you beforehand to arrange a delivery slot that suits you, and this is what he does in the vast majority of cases, throughout France... but perhaps a little less so in the PACA region, I must admit. Unfortunately, he didn't keep his promise, and we're going to start investigating immediately to find out why, so as to avoid this mistake happening again in the future. Please accept our apologies once again... and we hope you'll give us another chance. We also hope you enjoy the Crozes-Hermitage and Saint-Joseph you received, and that they make you forget the inconvenience of not being called, and the bad behavior of that delivery man. Ah, if only we could get behind them!