Customer reviews of Vignerons d’Exception

Dear Sir, you rate us 3*/5 and regret that we did not offer a discount on your Hermitage Gréal 2016 (€140), specifying "attention aux étiquettes"... I imagine they were badly stuck? Indeed, this winemaker uses an old method and this step is not always optimal ...
unfortunately we can't open all the boxes from our 120 winemakers when they arrive to check that they've glued the labels properly... we've passed on your disappointment to Mr. Sorrel, but there's been no reply... I hope you'll understand that we can't offer a commercial gesture if we don't receive one from the winemaker, who isn't always aware that his image is also reflected in the packaging. We see this on a daily basis when we observe the poor quality of the cartons used, for bottles that are sometimes very expensive. We are sincerely sorry to hear about your inconvenience with the label, and have added an explanatory text to each of Mr. Sorrel's Hermitage sheets: Labels: please note that the winemaker still uses an old-fashioned method of affixing his labels, which are not always perfectly applied... which in no way affects the quality of his wine! Thank you again for your understanding, Tristan Depauw.

Hello Sir, and thank you for your confidence and your comment (don't hesitate to let us know about a problem as soon as you receive the wine, without waiting for the late e-mail from "Avis-Vérifiés"). We're sorry you came across a bottle that "leaked", this happens (rarely) at bottling time, the winemakers usually notice it and discard it (as it has nothing to do with wine quality, but simply a "pinched" or porous cork, they keep them for personal consumption :-). This bottle must have slipped through the net... We'll be in touch directly to rectify the problem. Best regards, Tristan Depauw.