Customer reviews of Vignerons d’Exception

Dear Sir, thank you again for your confidence. I'd like to reassure you about the delivery time: your wine didn't spend more than a week in transit with UPS. We advertise a delivery time of about 2 weeks for Europe, but wine spends much less time in transit. You ordered on Saturday 25th, and your order left our Burgundy winery on Monday evening 27th, traveling overnight to arrive at our air-conditioned office on the morning of the 28th, where we pack all European orders ourselves in special cartons. Your wine - by the way, it's a very resistant Trévallon in Provence, particularly strong because it's made from Cabernet Sauvignon + Syrah - left our Lyon office on Thursday July 30th, and was delivered to you on Monday August 3rd at 11am. On our website, you can choose a later date within the next 3 months if you don't want your wine to be delivered immediately, for example if it's hot or you're out of town. Thank you again for your trust and understanding, Tristan Depauw

Dear Sir, I'm sorry you didn't appreciate the deposit in Xavier Braujou's unfined and unfiltered wines. The wines come directly from the estate and arrive in our air-conditioned cellars without ever being moved again, except to be delivered to you. The deposit you don't like is not the result of poor storage: it's made up of lees or dead yeast, the result of alcoholic fermentation. The winemaker neither fined nor filtered his wines precisely in order to leave these lees in contact with the wine as much as possible to give it greater finesse. This is his method of vinification and ageing. I'm sorry if this doesn't suit you, and invite you to consult the wine data sheets on our site and avoid unfiltered wines which will inevitably show deposits. You can also call us if you need advice, and we'll be delighted to point you in the right direction. Best regards, Tristan Depauw.

Hello Sir, First of all, thank you for your encouragement... and for your comment about our delivery system using a classic carrier, which is admittedly less flexible than other very expensive systems used by our colleagues who take on the service themselves, at the peril of their profit and loss account. Unfortunately, we're not financed by wealthy investors who make up our company's losses every year in the hope that things will improve one day, and must have balanced accounts (which has been the case since 2015) to be able to continue investing in stock, our raison d'être for offering ready-to-drink wines throughout the year, bought directly from the winemakers. We therefore have to charge €20 for each delivery under €400 (we offer it for orders over that amount). This €20 is still less than the actual cost of a delivery, but it's true that it's often more expensive than what our colleagues charge, who take on more. We've made progress, however, since it's now possible to choose an option "keep my wines until I exceed the threshold" so wait until you've placed several "small" orders (<400€) to trigger a single delivery, once you've crossed the carriage-paid threshold. Many customers are using this new feature, and seem satisfied with the method. We also hope to introduce a parcel relay delivery system in 2020, a system we didn't want to adopt initially, because if our customers were slow to collect their wine from a location unsuitable for its conservation (overheated in winter, for example, or in direct sunlight in summer), they could hold us responsible for the poor conservation and therefore potential defects in the wine at the time of tasting, cancelling their order and sending us back wines that have become unsaleable. But we don't despair of offering customers an alternative after informing them of this potential risk. In short, we're working to improve our logistics organization, while keeping our prices competitive, and keeping our year-end accounts in the red, like those of most of our colleagues (few of us publish our accounts at the registry office, which can be consulted on societe.com, and guess why...). We therefore hope to be able to continue investing in our stock and offering a range as attractive as ever, as well as our consulting services... for many years to come :-) Thank you again for your comments, we promise to work hard to improve... Have a Merry Christmas and a Happy New Year! Tristan Depauw