Customer reviews of Vignerons d’Exception

Dear Sir, thank you for your compliments... As for your "but", you will understand that, as this site presents the wines of highly respected winemakers, wines that I have all personally tasted and selected, it is obvious that I liked them and therefore that my Thursday newsletter, which I sign and assume responsibility for, advantageously presents these wines, with my comments that you describe as "self-indulgent". The submerged part of the iceberg is all the wines tasted and not selected, and therefore not commented on negatively! Finally, on our site, I very rarely include my own comments, and deliberately choose comments from recognized critics, mainly the two major French wine guides and Wide Advocate magazine, to make the information as objective as possible. Thank you for your understanding! Yours truly, Tristan Depauw

Dear Customer, After 7 orders delivered without a hitch, we have indeed missed the delivery of the 8th. Unfortunately, this box of Witches was one you were planning to give to your son-in-law for Christmas, and we're very sorry we didn't deliver it on time. In fact, it was the only Christmas delivery we didn't honor, and we apologize again... When we took your order over the phone, our mistake was to give the carrier your home phone number, not your cell phone number. This was in fact included in the delivery address given in our order confirmation email, in which we suggest our customers validate this address and alert us if any details are missing... The delivery driver tried to deliver to you three times during the week preceding the Christmas weekend (Tuesday, Thursday and Friday), and left three messages on your landline answering machine, which you did not follow up. We should have known that you weren't listening to your messages, and should have passed on your mobile number... What a pity that you didn't alert us until the Saturday of the Christmas weekend to tell us that the delivery hadn't arrived, and that you hadn't received a call from the carrier since our dispatch notice received 10 days earlier! It was only then that we realized that you were only listening to your cell phone messages, which we made the mistake of not communicating to the carrier. We could have done something the day before, but not on Christmas weekend... we couldn't do anything. The box, which was a gift, was therefore delivered on the following Wednesday directly to the person you wished to give it to, and we deleted the landline number from your address so that there would be no more mistakes or messages left in the void... Once again, please accept our apologies, we will not make the same mistake again! Sincerely, Tristan Depauw

Hello Sir, and thank you for your encouragement. Instead of using our website, telephone or email, you used our "paper" order form, and your order took 15 days to arrive in our letterbox... it's a shame that the slowness of La Poste earned us only 3*/5 in your eyes, a mark we're not used to! Fortunately, the wines we wanted were still in stock... and you phoned us. Thank you again for your confidence, Tristan Depauw.