Customer reviews of Vignerons d’Exception

Dear Sir, we are sorry for the driver's rudeness regarding the delivery of your fifth order with us. I imagine that the first four went well since 2021 as you have never left a review. We sincerely apologize for the early morning call from the delivery person; he is generally not allowed to contact customers before 8 am, and we will investigate this issue to prevent it from happening again. As for the 'wrong address', we provide the exact address given by our customers at the time of their order to the delivery drivers, an address that we reproduce in the order confirmation email for final validation and any last-minute corrections before shipping. We do not quite understand why the driver would have looked for a 'wrong' address, but since he did not respect his scheduled commitments, he may have indeed invented another address... We will look into this to prevent it from happening again in the future. Fortunately, the vast majority of delivery drivers follow the instructions. If you would be kind enough to forgive us for this blunder and consider us again for your next order, please know that we will do everything to ensure your delivery goes smoothly. The only excuse we could find for the delivery company is that many active customers in the Paris region appreciate early morning deliveries before heading to work... So the drivers are not quite sure how to differentiate. That said, this does not excuse a morning call at 7 am, of course, if it was not agreed upon in advance, as it should have been. I also thank you for the 4*/5 ratings given to the wines you ordered, and I appreciate that you have distinguished between the deplorable service you experienced and the quality of the wines received. Thank you again for your trust, and enjoy your tastings. Tristan Depauw