Customer reviews of Vignerons d’Exception

Dear Sir, first of all thank you for your confidence, we hope that the wines please you. Indeed, it is very difficult to "control" the deliveries. In Paris, we have chosen a carrier "on a human scale" who agrees to go upstairs and downstairs to the cellar, which is rare. He specializes in wine and respects our boxes, even in his warehouse, which is perfectly adapted to our storage requirements. We also ask him to call systematically to agree on a day and a delivery slot - admittedly a fairly wide one. Sometimes things go wrong... and you've obviously been a victim of this, for which we apologize. As this carrier is not computerized like UPS or other large companies, it is not always perfect. Indeed, punctuality at a precise time for an appointment is impossible to obtain from any carrier - especially in Paris - since it depends on the progress of previous deliveries, and of course on traffic. In short, even if 99% of our deliveries go smoothly, we do our best to ensure that the "victims" of approximations and errors are finally satisfied. We sincerely hope you'll give us another chance to do better next time. Happy tasting!