Customer reviews of Vignerons d’Exception

Hello Sir, thank you for taking the time to write a review on our site, after 6 orders since 2017. This review was apparently triggered by a bad experience with a 2019 carignan that had a major defect. We're very sorry about this and will deal with the matter directly with you privately to avoid any further disappointment. We just hope that the other 23 wines ordered are not among the "bad surprises", and take advantage of this public message to specify that we are at your disposal all day long by phone and email with all our knowledge of each winemaker to help you order wines that suit you, and for example avoid wines from winemakers a little too "natural and without sulfites" which can - rarely but it is possible - present defects above 14 °C. In short, we hope to have the opportunity to discuss your expectations with you when you place your next order, should you pass on this "road trip" and continue to place your trust in us. Best regards, Tristan Depauw

Thank you for taking the time to rate us "nothing to complain about, 2*/5". We wish you all the best. Hopefully, in a few years, you will appreciate these wines and will not regret your purchase. We would like to take advantage of this public response to point out that we are available to our customers from 8:30 am to 7:30 pm by telephone and email to advise them according to their tastes and budgets. We taste all the wines we sell, so we can help our customers avoid buying "brands" that are not easy to find, but which are in demand by many wine-lovers who appreciate them and don't find them too expensive (all tastes are natural). We're even more than willing to suggest young winemakers with unbeatable value for money to those who want to discover them! If you don't want to be disappointed, please contact us before ordering, rather than randomly buying wines that others are snapping up and whose price/pleasure ratio you won't appreciate. Tristan Depauw

Dear Sir, we're sorry that our service provider, Schenker, has taken so long to deliver your fourth order in the Cantal region (the first three were delivered in less than a week, but not like UPS in two days, which costs much more than the €20 we charge for a delivery, which was offered to you because you ordered more than €400). In short, we apologize and promise not to let this happen again. We prefer to trust a carrier specialized in wine, but a little slower and "old-fashioned", who handles the boxes by hand (machines break a lot more) and stores them in adapted warehouses, rather than entrusting your wines to an express carrier who risks breaking the bottles with his impressive - and violent - automatons, without worrying about storage conditions between two trucks, etc. as long as it's delivered quickly (and at a good price). In short, we consider that the wines we sell, even if they arrive slowly, will be in perfect condition, and that's our priority, bearing in mind that they're generally not for immediate consumption... but to enjoy over several years! Having said that, you're absolutely right, the delay in your fourth order was totally unacceptable, and totally unusual, for which we apologize again. Enjoy the tasting, and we promise to insist on prompt delivery next time, if there is a next time :-) Thank you for your understanding, and we hope to have another chance to do better! Best regards, Tristan Depauw