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Rating: 5 out of 5
Super site from navigation to delivery
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Customer reviews of Vignerons d’Exception
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 796 published reviews
Summary of reviews
The store shines with an exceptional wine selection and broad range, including diverse tastes and notable value for money, which keeps customers returning as a primary source for their purchases. Delivery is consistently praised for speed, reliability, careful packaging, and on-schedule arrivals, with multiple mentions of precise delivery, accurate tracking, and thoughtful handling. Customer service and staff accessibility are highlighted as responsive and helpful, offering informed choices and thoughtful advice throughout the ordering process. Overall, the experience is described as flawless—from ordering to delivery—with superb catalog quality, reliability, and consistently positive results.
Reviews 2, 3 and 5 stars
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Rating: 5 out of 5
Excellent service
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Rating: 5 out of 5
Fast, scheduled delivery with call ahead
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Rating: 5 out of 5
The best!
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Rating: 5 out of 5
very good organization, fast delivery But wines not yet tasted, so no opinion
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Rating: 5 out of 5
The many discoveries of regions unknown to me The diversity of the offer, including prices The possibility of ordering by 6 And the always magnificent quality One of the best sites after having visited a few.
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Rating: 3 out of 5
Unacceptable packaging. A 6-bottle box that was too large and had no wedges between the bottles, which collided and bumped into each other ...Miracle that nothing was broken . Not at all professional .
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Response from Vignerons d’Exception
We are grateful for your feedback, which will enable us to make further progress. You have received unpacked bottles, and you understand that it is not in our interest to ship the bottles in this way, as we bear all the costs of any broken bottles and the new delivery to replace them. You are right, this is totally unprofessional, and we apologize to you. You're right, it's totally unprofessional, and we apologize profusely. We're very sorry about this malfunction, which can have two explanations: 1. either it's due to an order picker who didn't respect our very strict cardboard packing methods: double layer of recycled cardboard under and on top of each layer of bottles. Unfortunately, this was not the case for you. This is a first, and we hope a last too. We're currently investigating how a packer could have "forgotten" the dividers... and whether other customers have fallen victim to such an aberration, which doesn't seem to be the case at the moment. 2.Another hypothesis would be that the initial "vignerons d'Exception" white cardboard box was torn by the local delivery agency, and that this agency used any cardboard box to repackage your bottles in any way and deliver them to you... Hoping sincerely that you will accept our apologies and understand that this is not a deliberate move. Yours sincerely The Vignerons d'Exception team.
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Rating: 5 out of 5
In the top 3 of the best sites...That's saying a lot. Comments (winemakers, oenologists, critics, wine lovers...) are VERY important.
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Rating: 5 out of 5
Excellent quality for exciting discoveries
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Rating: 5 out of 5
Excellent choice, excellent service
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Rating: 5 out of 5
Classy! And I'm a bit like you "anything but Bordeaux " even if I do taste some in spite of myself... the site is well presented, clean, easy to read, and the shipping costs are reasonable.
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Rating: 5 out of 5
A pleasant, well-structured wine
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Rating: 5 out of 5
WELL
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Rating: 5 out of 5
Delivery of the ordered product within the announced deadline.
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Rating: 5 out of 5
Very fast delivery in less than 1 week, given the constraints imposed.
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Rating: 5 out of 5
Very fast and serious
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Rating: 5 out of 5
receipt in accordance with the order within a respectable time. Price problem quickly corrected following my telephone request. Order in complete safety.
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Rating: 5 out of 5
nice selection compliant processing, fast, careful professional Thank you
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Rating: 3 out of 5
unpleasant delivery, no warning, delivery notice inviting you to drive 30 km to pick up the parcel at the depot .....
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Response from Vignerons d’Exception
Thank you for your comment. It's true that the delivery notice specifies that you can pick up your parcel, but it also gives the telephone number of our carrier, who is obliged, on a simple call, to redeliver your parcel. All you have to do is contact him to arrange a new delivery, which was the case for you after making an appointment. Yours sincerely The Vignerons d'Exception team.
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Rating: 5 out of 5
Excellent choice of wines, with a great deal of research into the vintages on offer! Very complete website with lots of help with selection. Fast, efficient shipping. I recommend without hesitation.
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Rating: 5 out of 5
impeccable service
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Rating: 5 out of 5
Satisfied with the fast, clear and efficient service and, of course, with the quality of the wines.
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Rating: 5 out of 5
A site that stands out from the ordinary, having taken the bold step of eliminating the Bordeaux wines in favor of a number of oh-so-talented winemakers in other appellations.
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Rating: 5 out of 5
Perfect delivery for exceptional products
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Rating: 5 out of 5
Impeccable selection, top service
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Rating: 5 out of 5
Fast and efficient
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Rating: 5 out of 5
large selection of rare wines
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Rating: 5 out of 5
Nice choice of wines, easy ordering and delivery. Super
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Rating: 5 out of 5
Very good service, happy to find this exceptional wine!
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Rating: 5 out of 5
Perfect purchase, super fast
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Rating: 5 out of 5
very well
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Rating: 5 out of 5
Always very fast Excellent service
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Rating: 5 out of 5
Reliable feedback
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Rating: 5 out of 5
Very good service, good customer relations and efficient delivery.
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Rating: 5 out of 5
Everything is as expected: quality of selection, speed, quality of packages... No worries...
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Rating: 5 out of 5
MY WINES AWAIT TASTING IN THE CELLAR
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Rating: 5 out of 5
Excellent site, very good information, quality wines, good value for money
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Rating: 5 out of 5
Very good site
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Rating: 5 out of 5
Very nice selection of wines, interesting information via newsletter, easy ordering and delivery.
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Rating: 3 out of 5
I regret that I was unable to enclose a card with my shipment, which was a gift. I can't answer your second question as I haven't tasted your wine. Yours sincerely. Th L
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Response from Vignerons d’Exception
Thank you for your comment. We have a tailor-made service for corporate gifts, which of course allows us to enclose a card with your parcel, even if it's just one gift. Just contact us. Best regards. The Vignerons d'Exception team.