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Rating: 5 out of 5
Very serious and professional site, without losing in user-friendliness and flexibility. I recommend it without reservation.
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Customer reviews of Vignerons d’Exception
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 780 published reviews
Summary of reviews
The online store Vignerons d'Exception is celebrated for its exceptional selection of wines, with customers frequently highlighting the remarkable quality and variety available. Many express their satisfaction with the thoughtful advice provided, which helps them discover new and exquisite wines that cater to their tastes. Delivery services are consistently praised for being fast and reliable, with many orders arriving on time and in excellent condition.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
Great wine catalog and delivery :)
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A
Rating: 5 out of 5
Top-quality wines and service!
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Rating: 4 out of 5
I'm very satisfied with the site, which has enabled me to discover many top-quality wines.
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Rating: 5 out of 5
Delivery on time, perfect
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Rating: 5 out of 5
Very nice variety and quality of wines
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Rating: 5 out of 5
Nothing to report!
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Rating: 5 out of 5
Excellent service, the driver gave advance notice of his arrival. Very friendly.
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Rating: 5 out of 5
Nothing to say.
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Rating: 5 out of 5
Very serious
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Rating: 5 out of 5
Fine
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Rating: 5 out of 5
Excellent offers Fast delivery
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Rating: 5 out of 5
I'm a regular at your house and I've never been disappointed.
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Rating: 3 out of 5
delivery time too long
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Rating: 5 out of 5
The 5 stars speak for themselves.
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Rating: 5 out of 5
A regular visitor to this site, never disappointed. I discovered, not the Roc des Anges, whose style I adore, but the vignes métissées. A wonderful discovery, between white and rosé, with the markers of the Roc. I also discovered the Clos Cibonne, very easy to digest, with a bewitching fruitiness. Thank you for the advice that led me to these tasting pleasures.
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Rating: 5 out of 5
Efficient and punctual
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Rating: 5 out of 5
Very friendly contact. Waiting for tastings.
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Rating: 4 out of 5
Nice discovery by searching for a specific wine on the internet, nice selection, just one star less for the prices which are not the most competitive.
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Rating: 3 out of 5
Not always up to expectations...
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Response from Vignerons d’Exception
Dear Sir, Your disappointment with the Domaine d'Ouréa "tire bouchon" (€10) seems to have generated this comment about our site in general. With 26 wines purchased since 2019, and no reviews left (neither negative nor positive), we thought you were satisfied with our service and selections... it seems we don't "always measure up", and we're sorry to hear that. We're really keen to hear your opinions, whether positive or negative, as they enable us to move forward and improve. For example, we're going to re-taste the wine you didn't like. We also hope that your feedback will help us to improve our service to you, by telling us what you didn't like about the wine you tasted... Thanks again for your loyalty, we'll do everything we can to improve! Best regards, Tristan Depauw.
A
Rating: 5 out of 5
Fast, reliable delivery
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Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
FAST DELIVERY . QUALITY PACKAGING
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Rating: 5 out of 5
Perfect service Perfect communication Excellent wines
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
very pro
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Rating: 3 out of 5
Delayed delivery, more than 15 days to receive news of my order and a big mix-up with the delivery man who only wanted to deliver when it was convenient for him. However, I was delighted to receive my case of Eric Pinard red Sancerre: it was well worth all the trouble!
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Response from Vignerons d’Exception
Thank you very much for your feedback, which has enabled us to get things moving again. As we've already told you privately, this happens very rarely, but in this case we were the victims of a combination of factors against us: first of all we blocked deliveries because of the very hot weather, which was specified in all the order confirmations, not always read. Hence the absence of any news about your order. Then, as the temperatures returned to normal, we "released" all pending orders... but yours was "forgotten" by human error in our cellars, which was inexcusable... especially as we then had to deal with an incredibly useless delivery driver (and his manager)... who didn't understand that it wasn't their delivery round that took precedence, but your hours of availability, and above all customer satisfaction before the delivery driver's !!!. Fortunately, after your call to us, things went back to normal and you were quickly delivered and received your wine before your medical appointment. In short, we apologize once again for all these setbacks, and there's no doubt that if you give us another chance, we'll pay particular attention to your order and its delivery. Enjoy tasting the wines of Clément and Florent Pinard, Vincent's sons, whose wines are harder and harder to find - we run out every year! Best regards,
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Rating: 5 out of 5
Ordering on the site is very easy and offers a wide choice in terms of regions and prices. Delivery is very reliable. Product presentation is fair and honest.
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Rating: 5 out of 5
Highly reliable
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Rating: 5 out of 5
Very comprehensive and clear site with excellent, carefully selected references.
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Rating: 5 out of 5
Excellent selection and quality service
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Rating: 4 out of 5
Good delivery!
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Rating: 5 out of 5
Quality, customer focus, respect for commitments
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Rating: 5 out of 5
Fast and efficient
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Rating: 5 out of 5
it's a wine I've been buying from you for a long time and I've never been disappointed.
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Rating: 5 out of 5
Top service, superb wine selection
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Rating: 5 out of 5
Excellent choices and impeccable service.
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Rating: 5 out of 5
Perfect and very professional service
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Rating: 5 out of 5
For me, it's a safe bet, and the wines on offer are always excellent, although it would be an improvement to extend the range to include more winemakers, as it's still fairly limited. We could also imagine in the future some Italian, Spanish or Portuguese discoveries. Well done for the work done.
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Rating: 5 out of 5
Perfect
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