Customer reviews of Vignerons d’Exception

Dear Sir, First of all, thank you for your comments which, even if negative, help us to progress. You registered on our site in 2014, and we never convinced you with our catalogs and our ever more complete range. A few weeks ago, you ordered for the first time and took advantage of an unprecedented promotion: progressive quantity discounts on two non-rare wines: the Cuilleron syrah at -21% (€7.90 instead of €10, per 4 cartons) and the domaine du mortier "fût de chêne" viré clessé at -25% (at €11.25 instead of €15, per 5 cartons).
No, the fact that we paid less was not due to "tank bottlings", it was simply a question of non-rare wines, with recurrent success, which allow us once a year to give our customers very good deals on everyday wines, our regular customers being quite often frustrated by the too limited quantities of our winemakers' superior cuvées. We're sorry you didn't like Yves Cuilleron's Syrah. You rated it 1*/5 and commented "mediocre". On the other hand, you didn't bother to rate the Viré Clessé (which you consider "satisfactory" in this review of our site in general). Admittedly, this Syrah is not the wine of the century, but many of our customers are "afficionados" of it and enjoy it on a daily basis, precisely for its lightness and simplicity, without expecting too much complexity. We're sorry to say you won't be one of them. We sell several thousand bottles of this cuvée every year, and have never had any negative feedback, only the occasional disappointment from customers who were used to the estate's superior cuvées, we admit. Having said that, tastes and colors are not up for discussion, and you can of course, like all our customers who don't like a wine, return it to us (71 rue mermet, 69160 tassin) and we'll refund you for the wines received as soon as we receive them. Regarding the condition of the boxes when they arrived at your home in Quiberon three days after they left our Burgundy cellars (they left the day after we received your check in the mail), we're sorry that they weren't visually correct. We don't understand your remark: "no packaging". We only sell whole cartons purchased directly from the estates, and simply deliver these cartons. In fact, some winegrowers use flimsy cartons, and when we suggest they use sturdier ones, they usually point out that it's expensive and that as long as the bottle isn't damaged, that's the main thing... and sometimes add that they reserve the sturdier cartons (and sometimes wooden crates) for the "superior" vintages of their production. Of course, the cartons are always a little "shaken up" during transport, whether to France or the other side of the world, and everyone knows that it's enough to wait two or three days for the wines to rest for the quality of the bottles to be irreproachable.
Once again, please accept our apologies for having failed to satisfy you, both in terms of the quality of the Syrah (we have of course passed on your comment to the winemaker, who is very open to compliments but also to criticism), and the condition of the boxes when they arrived. Yours sincerely, Tristan Depauw