Customer reviews of Vignerons d’Exception

Dear Customer, After 7 orders delivered without a hitch, we have indeed missed the delivery of the 8th. Unfortunately, this box of Witches was one you were planning to give to your son-in-law for Christmas, and we're very sorry we didn't deliver it on time. In fact, it was the only Christmas delivery we didn't honor, and we apologize again... When we took your order over the phone, our mistake was to give the carrier your home phone number, not your cell phone number. This was in fact included in the delivery address given in our order confirmation email, in which we suggest our customers validate this address and alert us if any details are missing... The delivery driver tried to deliver to you three times during the week preceding the Christmas weekend (Tuesday, Thursday and Friday), and left three messages on your landline answering machine, which you did not follow up. We should have known that you weren't listening to your messages, and should have passed on your mobile number... What a pity that you didn't alert us until the Saturday of the Christmas weekend to tell us that the delivery hadn't arrived, and that you hadn't received a call from the carrier since our dispatch notice received 10 days earlier! It was only then that we realized that you were only listening to your cell phone messages, which we made the mistake of not communicating to the carrier. We could have done something the day before, but not on Christmas weekend... we couldn't do anything. The box, which was a gift, was therefore delivered on the following Wednesday directly to the person you wished to give it to, and we deleted the landline number from your address so that there would be no more mistakes or messages left in the void... Once again, please accept our apologies, we will not make the same mistake again! Sincerely, Tristan Depauw