Customer reviews of Vignerons d’Exception

9,7 /10

Based on 2 780 published reviews

5 2 397 86% 4 313 11% 3 47 2% 2 16 1% 1 7 0%

Summary of reviews

The online store Vignerons d'Exception is celebrated for its exceptional selection of wines, with customers frequently highlighting the remarkable quality and variety available. Many express their satisfaction with the thoughtful advice provided, which helps them discover new and exquisite wines that cater to their tastes. Delivery services are consistently praised for being fast and reliable, with many orders arriving on time and in excellent condition.

3 star reviews

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Acheteur Vérifié

Published on 15/05/2017 à 19h02 following a purchase from 09/04/2017

The wine is good but....

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Acheteur Vérifié

Published on 12/03/2017 à 18h49 following a purchase from 19/02/2017

i was very disappointed by patrick bauduin's wines

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Response from Vignerons d’Exception Published on 13/03/2017

Dear Sir, thank you for your comment. We are contacting the winemaker to find out if he has had the same problem with the "Effusion" 2013 vintage (when we tasted this wine, it was not oxidized), and will get back to you by email with more precise answers. Tristan Depauw.

Acheteur Vérifié

Published on 22/02/2017 à 12h16 following a purchase from 13/12/2016

well

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Acheteur Vérifié

Published on 17/12/2016 à 14h39 following a purchase from 24/11/2016

Unacceptable packaging. A 6-bottle box that was too large and had no wedges between the bottles, which collided and bumped into each other ...Miracle that nothing was broken . Not at all professional .

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Response from Vignerons d’Exception Published on 20/12/2016

We are grateful for your feedback, which will enable us to make further progress. You have received unpacked bottles, and you understand that it is not in our interest to ship the bottles in this way, as we bear all the costs of any broken bottles and the new delivery to replace them. You are right, this is totally unprofessional, and we apologize to you. You're right, it's totally unprofessional, and we apologize profusely. We're very sorry about this malfunction, which can have two explanations: 1. either it's due to an order picker who didn't respect our very strict cardboard packing methods: double layer of recycled cardboard under and on top of each layer of bottles. Unfortunately, this was not the case for you. This is a first, and we hope a last too. We're currently investigating how a packer could have "forgotten" the dividers... and whether other customers have fallen victim to such an aberration, which doesn't seem to be the case at the moment. 2.Another hypothesis would be that the initial "vignerons d'Exception" white cardboard box was torn by the local delivery agency, and that this agency used any cardboard box to repackage your bottles in any way and deliver them to you... Hoping sincerely that you will accept our apologies and understand that this is not a deliberate move. Yours sincerely The Vignerons d'Exception team.

Acheteur Vérifié

Published on 29/11/2016 à 10h48 following a purchase from 03/05/2016

unpleasant delivery, no warning, delivery notice inviting you to drive 30 km to pick up the parcel at the depot .....

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Response from Vignerons d’Exception Published on 30/11/2016

Thank you for your comment. It's true that the delivery notice specifies that you can pick up your parcel, but it also gives the telephone number of our carrier, who is obliged, on a simple call, to redeliver your parcel. All you have to do is contact him to arrange a new delivery, which was the case for you after making an appointment. Yours sincerely The Vignerons d'Exception team.

Acheteur Vérifié

Published on 28/11/2016 à 16h49 following a purchase from 27/08/2016

I regret that I was unable to enclose a card with my shipment, which was a gift. I can't answer your second question as I haven't tasted your wine. Yours sincerely. Th L

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Response from Vignerons d’Exception Published on 01/12/2016

Thank you for your comment. We have a tailor-made service for corporate gifts, which of course allows us to enclose a card with your parcel, even if it's just one gift. Just contact us. Best regards. The Vignerons d'Exception team.

Acheteur Vérifié

Published on 28/11/2016 à 16h01 following a purchase from 08/09/2016

everything would have been fine, except that I didn't receive the wine I'd ordered, but another from the same estate, so there was an inversion. Your Customer Service department noticed this and contacted me (a good point) and I chose to keep the one I received.

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