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N
Rating: 4 out of 5
Good but carrier without any information / notice .... Order left with a neighbor ...
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Customer reviews of Vignerons d’Exception
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 780 published reviews
Summary of reviews
The online store Vignerons d'Exception is celebrated for its exceptional selection of wines, with customers frequently highlighting the remarkable quality and variety available. Many express their satisfaction with the thoughtful advice provided, which helps them discover new and exquisite wines that cater to their tastes. Delivery services are consistently praised for being fast and reliable, with many orders arriving on time and in excellent condition.
4 star reviews
Reset filtersJ
Rating: 4 out of 5
Good advice
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M
Rating: 4 out of 5
We find a good scent of red fruits, harmonious. Nice presence in the mouth.
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P
Rating: 4 out of 5
I recommend
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M
Rating: 4 out of 5
favorable
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M
Rating: 4 out of 5
I haven't tasted it, it's for giving at Christmas
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A
Rating: 4 out of 5
Choice and beautiful selection
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A
Rating: 4 out of 5
I quickly received the wine, at the door of the house without a delivery notice! I found the boxes at my door without a delivery notice. The shipping was free, of course, but it could have cost me dearly in case of theft! As for the wine that I haven't tasted yet, I have no worries about the quality of the product.
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Response from Vignerons d’Exception
Dear Sir, it is incredible that the carrier has absolutely no right to do this, and not having a signed delivery note, they are obviously responsible in case of theft. You are certainly not at any risk and we would replace any stolen wine. We are sorry for this behavior which we will immediately investigate further. Please do not hesitate to inform us immediately when this kind of thing happens, we know how to be reactive and correct what needs to be corrected if necessary! Thank you again for your trust and enjoy your tasting, Tristan Depauw
J
Rating: 4 out of 5
I have been a regular Client, because you helles me to Discovery Esther unkniwn „discoveries“. Meanwhile you concentrate on more or Less wellenden high quality eines wäre you pay trage same anywhere and you have no exclusive acces. So I am coming back from time to time and use different sources in France and Germany. Compétition is griwing, propre are bring less. You shouldconcentrate on a special offer.
S
Rating: 4 out of 5
Very good site, a rigorous selection of wines and estates. Perhaps, while maintaining the necessary profitability for the business and the viability of the winemakers, you should implement a more aggressive pricing policy.
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P
Rating: 4 out of 5
Very good choices in all regions. A small downside is that shipping is only free for orders over 400 euros... Otherwise, it's 20 euros.
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G
Rating: 4 out of 5
I tasted two wines from my last order. Figuiere rosé first 2024: magnificent. Château de Villeneuve red 2022: Excellent. Continue your mission of selecting the best wines. A loyal customer. Best regards.
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R
Rating: 4 out of 5
Not disappointed and good surprises
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J
Rating: 4 out of 5
good, unsurprisingly
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J
Rating: 4 out of 5
By surprise with the Ornicar, very good, a bit less flavorful the Hors Champs lacking substance. Terres d’aigles surprising, very pronounced prune flavor but you get used to it.
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F
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
TB would like to see an improvement in delivery tracking.
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G
Rating: 4 out of 5
good except reception by carrier obliged to call depot for delivery appointment!
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P
Rating: 4 out of 5
Serious house
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A
Rating: 4 out of 5
limited choice of wines but good selection on-time delivery and responsive if a problem arises (arrived 1 time) in general, €1 to 2 more expensive than major online retailers
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B
Rating: 4 out of 5
Transport mediocre the rest top
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O
Rating: 4 out of 5
fast delivery, good packaging, transport OK
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G
Rating: 4 out of 5
Very good site, too bad the delivery doesn't follow.
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P
Rating: 4 out of 5
Nothing to say...except for the delivery...broken bottles and destroyed box!
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B
Rating: 4 out of 5
Delivery on time but minimum service from the driver, especially when unloading the parcels from the truck. He puts them at the end of his truck, and I have to go back and forth to take them home.
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J
Rating: 4 out of 5
Good delivery Bcp better than last time when there were two broken bottles Good day
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G
Rating: 4 out of 5
No credit card. Not announced when ordering. The method is not fair. The wines ordered lived up to their promises. Excellent.
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Response from Vignerons d’Exception
Dear Sir, thank you for taking the time to let us know about your online disappointment and your satisfaction with the wines you chose. We do of course accept credit cards, and are sorry that your bank has refused your payment on several occasions. The reason they have sent us is "authentication failure", so it seems that something is wrong with the application on your phone that authenticates you according to the "3D Secure" standards applied by banks. If you'd like to pay by credit card in the future, please don't hesitate to contact us, and we'll certainly be able to rectify the technical problem you've encountered together! Thank you again for your confidence, Tristan Depauw
C
Rating: 4 out of 5
Very good wines outside Bordeaux.
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J
Rating: 4 out of 5
To discover
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D
Rating: 4 out of 5
Delivery much less efficient and faster than before
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P
Rating: 4 out of 5
Perfect
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F
Rating: 4 out of 5
A careful selection of winemakers.
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D
Rating: 4 out of 5
very serious, low on deadlines - I recommend
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J
Rating: 4 out of 5
Good selection of wines, address to keep. Thank you.
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B
Rating: 4 out of 5
CHOICE, SPEED, ACCURACY
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A
Rating: 4 out of 5
Ergonomic and full of well-described references
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A
Rating: 4 out of 5
Good evening It was my first order following the advice of a friend, very good choice of wines with a very clear site on the explanations on the winemakers and wines Fast and efficient delivery, the first wines tasted met all our expectations. However, the week after my order of more than 1000€ I received an e-mail stating that from 500€ there were 6 bottles free I sent an e-mail to know if I could benefit from it but to date no answer Cordialement
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Response from Vignerons d’Exception
Dear Sir, first of all thank you for your trust and your praise. We are only reading your comment now (February 20) as we were not "automatically" alerted by a number of stars below 4. I'm glad you liked what we had to offer, but we respond to all messages within the hour (except at weekends) - it's one of our trademarks, and one that our customers really appreciate! We looked everywhere, but there was no trace of an email from you, nor of a message in the "contact us" section of the site! So it's impossible to reply to an email we haven't received, and we're sorry you imagined we wouldn't reply because of a discount issue. We're particularly sensitive to this kind of question, and have a particularly accommodating policy, given how few discounts we offer during the year! We will contact you by private email immediately. Best regards, Tristan Depauw
A
Rating: 4 out of 5
Very professional and responsive site. Very good quality wines. A precise and open choice.
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A
Rating: 4 out of 5
Very nice selection but high delivery costs.
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A
Rating: 4 out of 5
The site is ok, the wines are perfect ..but each time I have a problem with the delivery ..it's a real shame
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