/10
★★★★★
based on 2633 reviews published
★★★★★
based on 2633 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The products are excellent The main problem is the delivery to a depot 2 km from our home. Is this a joke?
Matthias M.
purchased on 02/02/2025
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Answer from Vignerons d’Exception
Hello Sir, and thank you for your confidence. This is not a joke, it's a UPS Portugal screw-up. Please accept our deepest apologies. We don't work in France or anywhere else, and refuse to accept any parcel relays or other insecure solutions for top-quality wines. Unfortunately, you live in Portugal and the UPS driver in charge of your city of Alcochete has deliberately decided, without our authorization, to leave your wine in one of his parcel relays after trying in vain to deliver it to you. This is what they admit, even though we never asked them to do anything of the sort. We will no longer ship with UPS in Portugal (in other countries it works perfectly), so let's hope the new provider will respect our requests... And once again, please accept our deepest apologies. Tristan Depauw
2
/5
★★☆☆☆
The delivery is catastrophic: no tracking number and the deliveryman shows up on the day he feels like it.... It's a pity because the wines offered are of high quality
Amaury M.
purchased on 04/04/2024
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3
/5
★★★☆☆
On the positive side, the selection of wines is sharp and rare vintages are available. On the other hand, the packaging is a little light for the quality of the bottles ordered and, above all, the delivery time is too long (11 days) and there's no way of tracking the order. Compared to what is done elsewhere, these last points need to be improved.
Didier D.
purchased on 11/01/2024
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Answer from Vignerons d’Exception
Hello Sir, and thank you for taking the time to give us feedback. We're sorry about the exceptionally long time it took our DB Schenker carrier to deliver to you. It's true that it's difficult to deliver perfectly in the south of France (in this case the Herault, but also sometimes the Bouches du Rhône), but in this case we've broken records and we apologize. When questioned, the carrier couldn't even explain why... Our average delivery time in France is 4 to 5 working days, and more like 2 in Paris... but these are average times. In the event of a new delivery (in other words, if you were to renew your confidence in us), we would insist on prompt delivery and would monitor this closely. As far as packaging is concerned, we use the winemakers' original cartons. They are the ones who choose their cartons, wooden crates, etc. and as a matter of principle, we don't throw away the winegrowers' brand-new cartons to repackage the bottles in new, sturdier packaging, sometimes with polystyrene. Of course, in the event of the slightest problem (and indicated on the delivery note at the time of delivery), as the wines are insured, they are replaced or reimbursed. But this is very rare, as the wines are handled by a carrier deliberately chosen for its specialization in "old-fashioned" wine delivery, so while online tracking is impossible, the cartons are handled with care at every stage, and not just when they're delivered to your door. To reassure you, we do have a computerized tracking system, and we are happy to inform our customers by telephone of the progress of their delivery, just as we advise them on their choices... Again, the old-fashioned way :-). But it's true that we don't control everything - the proof is in the time it takes to deliver... but we still think, as is very rare (once again, apologies, it was you), that it's preferable to go through industrialized behemoths who have automated online tracking, but with whom it's impossible to have the slightest human contact in the event of a grain of sand in the wheels and who, incidentally, (mis)handle the wine on conveyor belts, which can let them "fall" from quite a height (the UPS standard is 2 meters, hence the fact that they impose specific packaging). A vast debate... which is obviously not over, and delivery and packaging are an ongoing concern, the result of "least bad" trade-offs more than anything else... Tristan Depauw, President and Founder of Vignerons d'Exception, who, after 30 years of home delivery, still hasn't found the ideal service provider!
3
/5
★★★☆☆
Delivery too long!
Remy B.
purchased on 07/12/2023
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3
/5
★★★☆☆
Just a glowing description of a good wine! It's counterproductive to praise everything you suggest,
Pascal L.
purchased on 11/10/2023
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Answer from Vignerons d’Exception
Dear Sir, first of all, thank you for taking the time to give your opinion on the site and on the wines you bought, both of which you described as "average". The first, Stéphane Ogier's "Le Temps est Venu", €11, here's my comment: "Stéphane Ogier's other "little" Côtes du Rhône, mostly Grenache for a change from the illustrious "Ogier Syrah". The quality-price ratio becomes indecent, but don't expect a "little" light Côtes du Rhône... It's really a superb southern Rhône that can be kept for 5 years". I still think that this wine, a great winemaker's classic that has been adopted by many customers who buy it - and repurchase it vintage after vintage - by the dozen, is excellent value for money, especially when left to age a little in the cellar. I'm sorry if you don't agree and find it "average"... but personally, I find it far superior to most of the Grenache-majority Côtes du Rhônes I've tasted throughout the year. This is also true of Stéphane Ogier's other cuvée "La Rosine" (€22), which you also found "average" (and which I invite you to taste again in a few months or years' time - you'll be pleasantly surprised, I hope). Our comments: "Rosine made the initial reputation of Domaine Stéphane Ogier. These old, unappointed Syrahs, adjacent to his Côte-Rôtie plots (and aged for 1 year in the same barrels), have helped him a great deal! Please note, this is not a "petit vin", it's a wine that can be kept for 5 years". I've been tasting thousands of wines every year for the past thirty years, and only select the ones I like with Marion and Edouard, my two tasting partners. Naturally, I'm enthusiastic about all the wines I sell because I've selected them because I particularly like them. Most of the time, I try to avoid publishing my own comments and prefer to quote reputable guides, but unfortunately the latter don't always publish comments on the "small vintages" and concentrate on the big ones when they visit a great winemaker like Stéphane Ogier. Admittedly, tasting is a very personal exercise, but given this winemaker's success around the world, I dare to hope that I'm not the only one who appreciates his wines. I sincerely hope you'll give these wines a second chance in the future... and that you'll enjoy them as much as we do. Please don't hesitate to ask us for advice if you want to find wines better suited to your tastes. We spend a lot of time on the phone with our customers, guiding them towards wines that correspond to what they're looking for. Thank you again for your feedback, which will undoubtedly enable me to temper my enthusiasm for wines that are simply good. Tristan Depauw, founder of Vignerons d'Exception.
3
/5
★★★☆☆
Top wine. On the other hand, delivery with a delta of notice between 8am and 1pm is becoming infernal and unbearable for me.
Vincent R.
purchased on 14/09/2023
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3
/5
★★★☆☆
High shipping costs, efficient yet simple site.
Thomas S.
purchased on 31/08/2023
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Answer from Vignerons d’Exception
Hello, first of all thank you for your trust and for taking the time to give us your opinion. I hope you enjoy the wines we've just delivered. Just a small point about the high shipping costs of €20 inc. VAT (we only collect €16.67, the rest goes to the taxman): the carriers charge us much more than the €16.67 we charge for delivery. The problem is that many online retailers are prepared to lose money by delivering everything virtually free of charge (and thus passing off €20 as a "high" or even exorbitant delivery charge) just to achieve "volume", without having to worry about moving a truck for each small order (because when you pay almost nothing for delivery, you're more likely to order small quantities). Unfortunately, we don't have the means, let alone the will. Certainly for reasons of profitability, but also for environmental reasons: we feel we should charge "at least a little" for delivery (unfortunately, this is still too much for you, I understand and I'm sorry!). We're convinced that it's absurd for web giants to make a €20 delivery seem "expensive", when in fact it costs even more! In order to minimize the number of deliveries and maximize the number of groupage orders, we offer the option of keeping wines free of charge while waiting for a larger groupage order, and thus paying nothing at all for delivery (offered >400€). This way, everyone, including the planet, benefits: many customers no longer order 5 times 1 box (paying €20 each time) but rather 1 time 5 boxes (paying nothing for delivery /1 truck trip instead of 5). In short, I hope you understand why we charge €20 for delivery, and that you'll group your orders so you don't have to pay anything at all 🙂 Once again, thank you for your trust... and your understanding... and above all, happy tasting! Tristan Depauw, founder of Vignerons d'Exception
2
/5
★★☆☆☆
Very good, concerning the delivery time slot too wide blocked from morning to evening.
Bruno H.
purchased on 24/06/2023
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3
/5
★★★☆☆
It is necessary to sort out the good from the less good, the selection is not rigorous.
Noel C.
purchased on 23/03/2023
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2
/5
★★☆☆☆
After contacting your carrier to arrange a delivery date, he arrived the day before the agreed date at 06:30 in the morning... From an organizational point of view, I've had better. Otherwise, delivery was as ordered. Like too many online sales sites, the weakest link remains delivery logistics.
Acheteur Vérifié
purchased on 19/02/2023
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Answer from Vignerons d’Exception
Dear Sir, first of all, thank you for taking the time to bring this information to our attention. Our Paris-area carrier obviously doesn't brag when it doesn't do its job properly. We apologize for his unacceptable behavior, and will immediately "put things right". In fact, this is a small company which is supposed to respect our requests for appointments, etc., since it's not a big computerized machine as it often is. They're even willing to go upstairs and down to the cellar, which is hardly ever the case with other delivery companies, especially for wine. It seems that one of the drivers got a bit carried away with the instructions (day + time!), and this will not go unchallenged. We apologize again, and should you be so kind as to place your trust in us again despite this pitiful experience, please be assured that we'll be particularly vigilant when it comes to delivery... We can only hope that the wines are at least to your taste... and that you enjoy them all!
3
/5
★★★☆☆
Some very good addresses, but uneven, with the occasional unpleasant surprise.
Acheteur Vérifié
purchased on 18/10/2022
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Answer from Vignerons d’Exception
Hello Sir, thank you for taking the time to write a review on our site, after 6 orders since 2017. This review was apparently triggered by a bad experience with a 2019 carignan that had a major defect. We're very sorry about this and will deal with the matter directly with you privately to avoid any further disappointment. We just hope that the other 23 wines ordered are not among the "bad surprises", and take advantage of this public message to specify that we are at your disposal all day long by phone and email with all our knowledge of each winemaker to help you order wines that suit you, and for example avoid wines from winemakers a little too "natural and without sulfites" which can - rarely but it is possible - present defects above 14 °C. In short, we hope to have the opportunity to discuss your expectations with you when you place your next order, should you pass on this "road trip" and continue to place your trust in us. Best regards, Tristan Depauw
2
/5
★★☆☆☆
No complaints here. I'm a little disappointed with the 2 experiences in terms of the quality of the wines in relation to their price. My experience will end here.
Acheteur Vérifié
purchased on 18/11/2022
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Answer from Vignerons d’Exception
Thank you for taking the time to rate us "nothing to complain about, 2*/5". We wish you all the best. Hopefully, in a few years, you will appreciate these wines and will not regret your purchase. We would like to take advantage of this public response to point out that we are available to our customers from 8:30 am to 7:30 pm by telephone and email to advise them according to their tastes and budgets. We taste all the wines we sell, so we can help our customers avoid buying "brands" that are not easy to find, but which are in demand by many wine-lovers who appreciate them and don't find them too expensive (all tastes are natural). We're even more than willing to suggest young winemakers with unbeatable value for money to those who want to discover them! If you don't want to be disappointed, please contact us before ordering, rather than randomly buying wines that others are snapping up and whose price/pleasure ratio you won't appreciate. Tristan Depauw
3
/5
★★★☆☆
Serious site but delivery takes too long: departure-arrival = 9 days in transit
Acheteur Vérifié
purchased on 01/11/2022
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Answer from Vignerons d’Exception
Dear Sir, we're sorry that our service provider, Schenker, has taken so long to deliver your fourth order in the Cantal region (the first three were delivered in less than a week, but not like UPS in two days, which costs much more than the €20 we charge for a delivery, which was offered to you because you ordered more than €400). In short, we apologize and promise not to let this happen again. We prefer to trust a carrier specialized in wine, but a little slower and "old-fashioned", who handles the boxes by hand (machines break a lot more) and stores them in adapted warehouses, rather than entrusting your wines to an express carrier who risks breaking the bottles with his impressive - and violent - automatons, without worrying about storage conditions between two trucks, etc. as long as it's delivered quickly (and at a good price). In short, we consider that the wines we sell, even if they arrive slowly, will be in perfect condition, and that's our priority, bearing in mind that they're generally not for immediate consumption... but to enjoy over several years! Having said that, you're absolutely right, the delay in your fourth order was totally unacceptable, and totally unusual, for which we apologize again. Enjoy the tasting, and we promise to insist on prompt delivery next time, if there is a next time 🙂 Thank you for your understanding, and we hope to have another chance to do better! Best regards, Tristan Depauw
2
/5
★★☆☆☆
Wine delivered in original carton, potentially exposed to "falls from the truck" and moreover not sufficiently solid, 2 cartons arrived very damaged, bottles fortunately intact.
Acheteur Vérifié
purchased on 01/09/2022
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Answer from Vignerons d’Exception
Dear Sir, please accept our apologies, and we regret that you have waited for the publication of "verified reviews" to inform us of your disappointment. Please do not hesitate to contact us directly if you encounter any inconvenience. However, as you requested, we had shipped at the beginning of the week to avoid the wine spending the weekend in an unsuitable place (as our freight forwarder specializes in wine, the storage places for our cartons, between two trucks, are usually suitable). Nevertheless, you have noted our 2*/5 service: we delivered the original box from the estate! We're sorry that the carrier mistreated your boxes, and "almost stole them from you" (if that's what "fell off the truck" means) because the box was original and therefore poorly chosen by the winemaker (domaine de Terrebrune in Bandol or Juliette Joblot in Givry in this case). We're among those who prefer to avoid wastage, repackaging in polystyrene or cardboard and throwing away the original box. Damage is very rare, and we're sorry it's happened to you, but we don't agree with throwing out all the cartons and putting all the wines we sell back in beautiful new ones so they don't get damaged or stolen (would that really change the outcome of abuse and theft?). And what about the planet? Of course, when something does go wrong (statistics for 2021: 0.3% of deliveries), we cover all the costs of re-delivery, replacement in the event of breakage, and so on. We think this is sufficient, and we're sure you'll agree. In any case, should you place your trust in us again, we will take particular care to monitor the carrier closely to ensure that he respects your boxes and delivers them to you under normal conditions. Once again, we apologize for this inconvenience. Yours sincerely, Tristan Depauw
3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 02/07/2022
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3
/5
★★★☆☆
Not always up to expectations...
Acheteur Vérifié
purchased on 12/05/2022
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Answer from Vignerons d’Exception
Dear Sir, Your disappointment with the Domaine d'Ouréa "tire bouchon" (€10) seems to have generated this comment about our site in general. With 26 wines purchased since 2019, and no reviews left (neither negative nor positive), we thought you were satisfied with our service and selections... it seems we don't "always measure up", and we're sorry to hear that. We're really keen to hear your opinions, whether positive or negative, as they enable us to move forward and improve. For example, we're going to re-taste the wine you didn't like. We also hope that your feedback will help us to improve our service to you, by telling us what you didn't like about the wine you tasted... Thanks again for your loyalty, we'll do everything we can to improve! Best regards, Tristan Depauw.
3
/5
★★★☆☆
Delayed delivery, more than 15 days to receive news of my order and a big mix-up with the delivery man who only wanted to deliver when it was convenient for him. However, I was delighted to receive my case of Eric Pinard red Sancerre: it was well worth all the trouble!
Acheteur Vérifié
purchased on 12/06/2022
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Answer from Vignerons d’Exception
Thank you very much for your feedback, which has enabled us to get things moving again. As we've already told you privately, this happens very rarely, but in this case we were the victims of a combination of factors against us: first of all we blocked deliveries because of the very hot weather, which was specified in all the order confirmations, not always read. Hence the absence of any news about your order. Then, as the temperatures returned to normal, we "released" all pending orders... but yours was "forgotten" by human error in our cellars, which was inexcusable... especially as we then had to deal with an incredibly useless delivery driver (and his manager)... who didn't understand that it wasn't their delivery round that took precedence, but your hours of availability, and above all customer satisfaction before the delivery driver's !!!. Fortunately, after your call to us, things went back to normal and you were quickly delivered and received your wine before your medical appointment. In short, we apologize once again for all these setbacks, and there's no doubt that if you give us another chance, we'll pay particular attention to your order and its delivery. Enjoy tasting the wines of Clément and Florent Pinard, Vincent's sons, whose wines are harder and harder to find - we run out every year! Best regards,
3
/5
★★★☆☆
Our discussions about delivery were not fruitful: the delivery man did what he wanted to do, arriving at 11.40am, whereas someone had arrived at my house at 12pm to receive the wines. The driver didn't even leave a phone message. I had to drive all the way from Nantes to the depot to collect the wines before closing time. Vive la modernité. Not all the wines I bought are listed below...it must be a bug! My friends made a wonderful discovery with the Mondeuse Noire from Blard.
Acheteur Vérifié
purchased on 10/04/2022
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Answer from Vignerons d’Exception
Dear Sir, we're sorry that the delivery driver was 20 minutes early in his round. Of course, if you hadn't gone to pick up your wines that day, he would have come back to deliver on another day since he couldn't find anyone. The carrier or we would have contacted you to rearrange an appointment. Please accept our sincere apologies for the inconvenience, and please don't hesitate to call us if you have the slightest delivery problem. We do our best to make things easier with carriers who unfortunately can't carry out their rounds to the minute or go back... We'll do our best to do better next time, and hope you'll forgive us this time and give us another chance. Sincerely, Tristan Depauw
3
/5
★★★☆☆
Problem with delivery... otherwise impeccable! excellent advice, wine discoveries
Acheteur Vérifié
purchased on 07/04/2022
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3
/5
★★★☆☆
Perhaps a little too enthusiastic about certain winemakers. Unfortunately, the discoveries were disappointing. So not exceptional. The time has come > Ogier = Not at all up to your expectations.
Acheteur Vérifié
purchased on 20/01/2022
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2
/5
★★☆☆☆
Package broken. Out of stock, no identical replacement
Acheteur Vérifié
purchased on 07/02/2022
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Answer from Vignerons d’Exception
Dear Sir, thank you for your review and the 2/5 rating for your third order (I hope you were satisfied with the first two, for which you unfortunately didn't leave a review, perhaps because everything went so well?) Indeed, the carrier broke a box, which happens on average in 0.5% of our deliveries. Unfortunately, it was the last in our stock, and the winemaker had run out of it too. As a result, after a telephone exchange and your agreement to this solution, we delivered another very similar but indeed not identical vintage, from the same estate but from a neighboring clos, and refunded the difference of €1 per bottle. Unfortunately, this is a rare occurrence, and we apologize again for this inconvenience, a rare combination of two very unintentional factors: a breakage and, what's more, the breakage of the last box in our stock! Yours sincerely, Tristan Depauw, president and founder of Vignerons d'Exception.
2
/5
★★☆☆☆
Big delivery problem, the parcel seems to have been lost or damaged; it was finally delivered almost a month late. Too bad, it was a gift.
Acheteur Vérifié
purchased on 19/11/2021
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Answer from Vignerons d’Exception
Thank you Sir for taking the time to give us your feedback. Indeed, this gift delivery was a fiasco from start to finish, and we have no excuses. The Schenker carrier not only broke the package, but then hid it from us, which didn't allow us to react as quickly as we should have to send back another box of wine. Then, the bad faith of the carrier (it's very difficult to find a serious one in the Vaucluse) continued, and we finally managed to have the parcel delivered before Christmas, but not without threats to the carrier. In short, while 99% of our deliveries go smoothly, it seems that everything focused on this one to make it a real ordeal, and we're deeply sorry about that. We have since taken exceptional measures to monitor all deliveries from this department very closely. Tristan Depauw
3
/5
★★★☆☆
The site, the wines everything is ok ..but I had real problems to be delivered ..a slot from 9h to 18h ..it's not playable ..too bad, too bad
Acheteur Vérifié
purchased on 10/09/2021
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Answer from Vignerons d’Exception
Dear Sir, in certain regions and (fortunately) only at certain times, the Schenker carrier, although one of the most respectful in France of our fragile products such as bottles of wine, lacks flexibility and imposes a time slot that is not a time slot. We apologize for any inconvenience this may have caused you. In general, things go very smoothly once the delivery person calls, because when you're not there, you can always find a way to be re-delivered. All he had to do was offer a shorter time slot... and the rigidity of the facade takes second place to the human touch. Unfortunately, this doesn't seem to have been the case for you... If there's a next time, don't hesitate to use us as an intermediary, as we also manage to make logisticians a little more flexible... Thank you again for your confidence. Tristan Depauw
2
/5
★★☆☆☆
The telephone greeting borders on rudeness. You get the impression that the customer is bothering you. The carrier they choose communicates very poorly - if at all. I haven't tasted the wine yet, but I'm better served elsewhere. No second time. I'm very sorry.
Acheteur Vérifié
purchased on 09/09/2021
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Answer from Vignerons d’Exception
Dear Madam, we always do our utmost to remain "zen" no matter how our customers behave, even if they treat us like animals (after all, the customer is king and we're just "suppliers"). Unfortunately, in some cases - fortunately very rare - it's hard to obey. Sorry about that.
2
/5
★★☆☆☆
The person who received the wine had to be informed, which was not done...
Acheteur Vérifié
purchased on 22/06/2021
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Answer from Vignerons d’Exception
Hello, and thank you for taking the time to write a comment. Indeed, as this is a gift, we always send a letter by post before shipping the wines. This lets the recipient know they're getting something they didn't order, so they can't refuse it. It also allows you to attach your personalized note, so the recipient knows who's giving the gift. When the gift arrives, the recipient knows who to thank. Finally, our company name is always on the parcel, so that the recipient can call us in case they haven't received the mail beforehand. We mailed this as "priority", as we do every time, but unfortunately it may not have been opened or read? Or did the post office lose it and it never arrived? We're sorry about that, and especially sorry to have "collected" a 2/5 because of La Poste... or a gift recipient who didn't pay attention to our mail, it happens sometimes. Fortunately, the delivery went smoothly and the recipient knew that the gift had come from you without having to contact us. Thank you again for your trust, Tristan Depauw
3
/5
★★★☆☆
I'm always wary of cataclysmic deliveries of packages that weren't intended for me, and so on.
Acheteur Vérifié
purchased on 12/06/2021
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Answer from Vignerons d’Exception
Dear Sir, after successfully delivering your first 5 orders without difficulty (albeit to an address that's hard to trace: the corner of two main roads, with no street number or name), your sixth order went very badly. We have over 1000 different wines in stock, and Monique, the person who prepared your order, reversed two cartons. You received a box that you hadn't ordered. This is an error which is normally corrected during a second check by another order picker (while Monique checks the orders she didn't pick), but here the second checker also let the inversion slip through. As we told you on the phone when we called to arrange delivery of the new parcel, this is a very rare occurrence, and we're very sorry that it "fell" on you. You're right, the delivery of the new box has become cataclysmic. The law of series, no doubt... Our carrier did a very poor job (no doubt sending an SMS to your phone with a link to click to choose the date - impossible if it's not a smartphone). In the end, you canceled everything, insulting our logistics department copiously (Samira was deeply hurt by the words used), who called you to try and sort out this re-delivery, which was certainly generated by our preparation error, but which didn't deserve such words. We would like to thank you, however, for giving 5*/5 and 4*/5 to the other two wines you ordered and received, the last ones we delivered. We promise there won't be any more. Best regards, Tristan Depauw.
3
/5
★★★☆☆
My last order of burgundy disappointed me, not because of the quality of the wines but because of the price which was 20% more expensive than on other sites. I don't think I'll be recommending this site again.
Acheteur Vérifié
purchased on 12/04/2021
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Answer from Vignerons d’Exception
Dear Sir, despite our private email exchanges, the website "tiers de confiance" Avis-Vérifiés has asked me to "officially" reply to you. Sorry again for these disappointments, which we have since corrected by reimbursing you and correcting our prices, after having noticed, thanks to you, that there were significant discrepancies between the purchase prices of different distributors directly at the winery, which is extremely rare since in the vast majority of cases we display the same prices as those at the winery. Thank you again for your understanding... and for your new order 🙂 Best regards, Tristan Depauw
3
/5
★★★☆☆
Excessive discrepancy between the speech and the wine
Acheteur Vérifié
purchased on 17/09/2020
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2
/5
★★☆☆☆
Delivery problem
Acheteur Vérifié
purchased on 31/07/2020
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3
/5
★★★☆☆
The UPS delivery service is sub-par compared with pe PostNL. The bottles were on the road for almost a week, and this in the middle of a heatwave. I hope the wine didn't suffer too much.
Acheteur Vérifié
purchased on 25/07/2020
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Answer from Vignerons d’Exception
Dear Sir, thank you again for your confidence. I'd like to reassure you about the delivery time: your wine didn't spend more than a week in transit with UPS. We advertise a delivery time of about 2 weeks for Europe, but wine spends much less time in transit. You ordered on Saturday 25th, and your order left our Burgundy winery on Monday evening 27th, traveling overnight to arrive at our air-conditioned office on the morning of the 28th, where we pack all European orders ourselves in special cartons. Your wine - by the way, it's a very resistant Trévallon in Provence, particularly strong because it's made from Cabernet Sauvignon + Syrah - left our Lyon office on Thursday July 30th, and was delivered to you on Monday August 3rd at 11am. On our website, you can choose a later date within the next 3 months if you don't want your wine to be delivered immediately, for example if it's hot or you're out of town. Thank you again for your trust and understanding, Tristan Depauw
2
/5
★★☆☆☆
Bj your praise and your comments are convincing after tastings these bottles are overpriced, far too expensive.
Acheteur Vérifié
purchased on 07/05/2020
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2
/5
★★☆☆☆
First bad experience with this site. Part of the delivery did not correspond at all to the order. The case was taken care of, but the replacement delivery is now late in arriving.
Acheteur Vérifié
purchased on 31/03/2020
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Answer from Vignerons d’Exception
Dear Sir, we regret this unfortunate experience and must detail the very exceptional and totally unforeseeable nature of the error you suffered. A rare error, but one for which we apologize once again, as we have already done by email and telephone. You had ordered our latest box of Stéphane Ogier's Condrieu 2017, a wine that was also sold out at the domaine, and therefore difficult to replace in a few days. The carrier, understaffed and completely disorganized (like all carriers) in this period of confinement, reversed one of your three cartons with that of another customer. The other customer told us "he wasn't quite sure, but had received nothing abnormal" obviously, the wine he had ordered - and which you received - was worth four times less than your Condrieu which was delivered to him instead. This customer refused to allow us to send the carrier to his home to rectify the error. In short, all we could do was ask the winemaker if he could sell us a case of his 2017 Condrieu from his personal cellar, so that we could deliver it to you. The winemaker was difficult to reach personally during this period of strong vine growth, and his employee couldn't make this kind of decision for him. He kindly agreed to sell us the box and ship it to us. All this takes time and we explained it to you by phone, you also told us that you understood the situation and that there was no hurry. We received it yesterday May 7 (you may have seen it if you subscribe to our newsletter: we were announcing the arrival of our long-awaited restocking at Stéphane Ogier), a month after the fact, and are confused. In fact, not only the quality (cf. the inversion of which you were a victim) but also the carriers' lead times have been extended during this difficult period. It was risky to send you wine on the eve of a long weekend, given the current disorganization of the carriers, and we thought it preferable to wait until Monday May 11th to send you this box... Fortunately, this kind of very exceptional circumstance happens very rarely... and unfortunately it happened to you, for which we apologize once again. You will soon hear from the carrier who will come and carry out the planned exchange. I hope to have the opportunity to show you that our delivery service is also capable of the best in the future. Best regards, Tristan Depauw
3
/5
★★★☆☆
Fine, but the 2011 I tasted had serious deposit problems which spoiled the taste of this nectar. There's obviously a storage problem.
Acheteur Vérifié
purchased on 14/02/2020
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Answer from Vignerons d’Exception
Dear Sir, I'm sorry you didn't appreciate the deposit in Xavier Braujou's unfined and unfiltered wines. The wines come directly from the estate and arrive in our air-conditioned cellars without ever being moved again, except to be delivered to you. The deposit you don't like is not the result of poor storage: it's made up of lees or dead yeast, the result of alcoholic fermentation. The winemaker neither fined nor filtered his wines precisely in order to leave these lees in contact with the wine as much as possible to give it greater finesse. This is his method of vinification and ageing. I'm sorry if this doesn't suit you, and invite you to consult the wine data sheets on our site and avoid unfiltered wines which will inevitably show deposits. You can also call us if you need advice, and we'll be delighted to point you in the right direction. Best regards, Tristan Depauw.
3
/5
★★★☆☆
No problems with the products. What didn't work properly was the delivery. The deliveryman gave a time slot but didn't respect it. Didn't bother to call to explain.
Acheteur Vérifié
purchased on 04/12/2019
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3
/5
★★★☆☆
Remarkable range of products...competitive prices ....but delivery (cost and methods) inadequate, especially in view of what the competition is doing so well.
Acheteur Vérifié
purchased on 26/11/2019
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Answer from Vignerons d’Exception
Hello Sir, First of all, thank you for your encouragement... and for your comment about our delivery system using a classic carrier, which is admittedly less flexible than other very expensive systems used by our colleagues who take on the service themselves, at the peril of their profit and loss account. Unfortunately, we're not financed by wealthy investors who make up our company's losses every year in the hope that things will improve one day, and must have balanced accounts (which has been the case since 2015) to be able to continue investing in stock, our raison d'être for offering ready-to-drink wines throughout the year, bought directly from the winemakers. We therefore have to charge €20 for each delivery under €400 (we offer it for orders over that amount). This €20 is still less than the actual cost of a delivery, but it's true that it's often more expensive than what our colleagues charge, who take on more. We've made progress, however, since it's now possible to choose an option "keep my wines until I exceed the threshold" so wait until you've placed several "small" orders (<400€) to trigger a single delivery, once you've crossed the carriage-paid threshold. Many customers are using this new feature, and seem satisfied with the method. We also hope to introduce a parcel relay delivery system in 2020, a system we didn't want to adopt initially, because if our customers were slow to collect their wine from a location unsuitable for its conservation (overheated in winter, for example, or in direct sunlight in summer), they could hold us responsible for the poor conservation and therefore potential defects in the wine at the time of tasting, cancelling their order and sending us back wines that have become unsaleable. But we don't despair of offering customers an alternative after informing them of this potential risk. In short, we're working to improve our logistics organization, while keeping our prices competitive, and keeping our year-end accounts in the red, like those of most of our colleagues (few of us publish our accounts at the registry office, which can be consulted on societe.com, and guess why...). We therefore hope to be able to continue investing in our stock and offering a range as attractive as ever, as well as our consulting services... for many years to come 🙂 Thank you again for your comments, we promise to work hard to improve... Have a Merry Christmas and a Happy New Year! Tristan Depauw
3
/5
★★★☆☆
I think it's a shame to charge 5 euros for a direct visit to the premises of exceptional winegrowers. Wouldn't it be better not to charge anything or simply not to authorize a visit to your premises and force buyers to have their goods delivered by parcel? It's not about the five euros but rather a question of principle, as the vast majority of your competitors offer free collection. Apart from this small detail, I find the quality of your wine offers to be of great quality and your site is very detailed. Best regards.
Acheteur Vérifié
purchased on 06/09/2019
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Answer from Vignerons d’Exception
Hello Sir, and thank you for your comment and your orders. Unfortunately, we have to pay for delivery between our Burgundy winery and our Lyon office. This costs much more than €5! The fact that we group all shipments together every Monday saves us a little, which is why we only charge €5. The wine merchants who don't charge are certainly those who have the wines on site 🙂 This service is designed for people in Lyon who work and can't have parcels delivered to their homes when they're away. In fact, it's very much appreciated, as they meet us "in real life" and our discussions are always very friendly, often revolving around our shared passion, wine! Of course, our customers are under no obligation to choose this service, and they can always opt for home delivery (which, by the way, costs us much more than the €20 we charge for this service!) I hope you enjoy your tastings. Best regards, Tristan Depauw.
3
/5
★★★☆☆
Unfortunately, information on alcohol content, type of corking and residual sugar is missing. Otherwise, a fine selection of wines.
Acheteur Vérifié
purchased on 03/08/2019
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3
/5
★★★☆☆
Pay attention to the labels! A discount would have been welcome or a commercial gesture.
Acheteur Vérifié
purchased on 01/06/2019
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Answer from Vignerons d’Exception
Dear Sir, you rate us 3*/5 and regret that we did not offer a discount on your Hermitage Gréal 2016 (€140), specifying "attention aux étiquettes"... I imagine they were badly stuck? Indeed, this winemaker uses an old method and this step is not always optimal ...
unfortunately we can't open all the boxes from our 120 winemakers when they arrive to check that they've glued the labels properly... we've passed on your disappointment to Mr. Sorrel, but there's been no reply... I hope you'll understand that we can't offer a commercial gesture if we don't receive one from the winemaker, who isn't always aware that his image is also reflected in the packaging. We see this on a daily basis when we observe the poor quality of the cartons used, for bottles that are sometimes very expensive. We are sincerely sorry to hear about your inconvenience with the label, and have added an explanatory text to each of Mr. Sorrel's Hermitage sheets: Labels: please note that the winemaker still uses an old-fashioned method of affixing his labels, which are not always perfectly applied... which in no way affects the quality of his wine! Thank you again for your understanding, Tristan Depauw.
unfortunately we can't open all the boxes from our 120 winemakers when they arrive to check that they've glued the labels properly... we've passed on your disappointment to Mr. Sorrel, but there's been no reply... I hope you'll understand that we can't offer a commercial gesture if we don't receive one from the winemaker, who isn't always aware that his image is also reflected in the packaging. We see this on a daily basis when we observe the poor quality of the cartons used, for bottles that are sometimes very expensive. We are sincerely sorry to hear about your inconvenience with the label, and have added an explanatory text to each of Mr. Sorrel's Hermitage sheets: Labels: please note that the winemaker still uses an old-fashioned method of affixing his labels, which are not always perfectly applied... which in no way affects the quality of his wine! Thank you again for your understanding, Tristan Depauw.
3
/5
★★★☆☆
Site very good, very clear, responsive. Delivery late but correct A bottle was dripping Wine not yet tasted
Acheteur Vérifié
purchased on 02/05/2019
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Answer from Vignerons d’Exception
Hello Sir, and thank you for your confidence and your comment (don't hesitate to let us know about a problem as soon as you receive the wine, without waiting for the late e-mail from "Avis-Vérifiés"). We're sorry you came across a bottle that "leaked", this happens (rarely) at bottling time, the winemakers usually notice it and discard it (as it has nothing to do with wine quality, but simply a "pinched" or porous cork, they keep them for personal consumption :-). This bottle must have slipped through the net... We'll be in touch directly to rectify the problem. Best regards, Tristan Depauw.
3
/5
★★★☆☆
Serious quality
Acheteur Vérifié
purchased on 15/02/2019
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