/10
★★★★★
based on 2556 reviews published
★★★★★
based on 2556 reviews published
Latest customer reviews
5
/5
★★★★★
Reliable, renewed, original, a wine merchant at the end of the line.
Acheteur Vérifié
purchased on 16/04/2020
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2
/5
★★☆☆☆
First bad experience with this site. Part of the delivery did not correspond at all to the order. The case was taken care of, but the replacement delivery is now late in arriving.
Acheteur Vérifié
purchased on 31/03/2020
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Answer from Vignerons d’Exception
Dear Sir, we regret this unfortunate experience and must detail the very exceptional and totally unforeseeable nature of the error you suffered. A rare error, but one for which we apologize once again, as we have already done by email and telephone. You had ordered our latest box of Stéphane Ogier's Condrieu 2017, a wine that was also sold out at the domaine, and therefore difficult to replace in a few days. The carrier, understaffed and completely disorganized (like all carriers) in this period of confinement, reversed one of your three cartons with that of another customer. The other customer told us "he wasn't quite sure, but had received nothing abnormal" obviously, the wine he had ordered - and which you received - was worth four times less than your Condrieu which was delivered to him instead. This customer refused to allow us to send the carrier to his home to rectify the error. In short, all we could do was ask the winemaker if he could sell us a case of his 2017 Condrieu from his personal cellar, so that we could deliver it to you. The winemaker was difficult to reach personally during this period of strong vine growth, and his employee couldn't make this kind of decision for him. He kindly agreed to sell us the box and ship it to us. All this takes time and we explained it to you by phone, you also told us that you understood the situation and that there was no hurry. We received it yesterday May 7 (you may have seen it if you subscribe to our newsletter: we were announcing the arrival of our long-awaited restocking at Stéphane Ogier), a month after the fact, and are confused. In fact, not only the quality (cf. the inversion of which you were a victim) but also the carriers' lead times have been extended during this difficult period. It was risky to send you wine on the eve of a long weekend, given the current disorganization of the carriers, and we thought it preferable to wait until Monday May 11th to send you this box... Fortunately, this kind of very exceptional circumstance happens very rarely... and unfortunately it happened to you, for which we apologize once again. You will soon hear from the carrier who will come and carry out the planned exchange. I hope to have the opportunity to show you that our delivery service is also capable of the best in the future. Best regards, Tristan Depauw
5
/5
★★★★★
Order received promptly Products well packaged Tasting advice Not yet tasted the products
Acheteur Vérifié
purchased on 16/04/2020
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4
/5
★★★★☆
Everything worked well. Thank you and see you soon.
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
A first order that met all my expectations. Impeccable service, deadlines met despite this period of confinement, very well packaged wines... A site I'll be recommending to others!
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
Fast, trouble-free delivery
Acheteur Vérifié
purchased on 07/04/2020
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5
/5
★★★★★
Professional and enthusiastic
Acheteur Vérifié
purchased on 27/02/2020
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4
/5
★★★★☆
Delivery in 72 hours despite the conditions! Perfect
Acheteur Vérifié
purchased on 12/04/2020
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5
/5
★★★★★
Rare quality in the range, and exceptionally warm and accommodating customer service.
Acheteur Vérifié
purchased on 16/03/2020
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5
/5
★★★★★
As far as this site is concerned, I've noticed that they're very serious and very responsive, particularly with regard to the exceptional situation of the covid19 containment and deliveries. Thank you for your professionalism.
Acheteur Vérifié
purchased on 19/03/2020
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5
/5
★★★★★
A demanding choice of winemakers and a quality relationship with the customer
Acheteur Vérifié
purchased on 07/04/2020
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5
/5
★★★★★
I can't recommend it enough!
Acheteur Vérifié
purchased on 06/04/2020
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5
/5
★★★★★
An extraordinary selection of wines, making you want to buy them all. Life is too short to drink Bordeaux, so there's nothing missing... Impeccable delivery. In short, it's not just the winemakers who are exceptional...
Acheteur Vérifié
purchased on 20/02/2020
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5
/5
★★★★★
Serious site, offering a maximum choice from top-quality producers.
Acheteur Vérifié
purchased on 02/04/2020
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5
/5
★★★★★
Top!
Acheteur Vérifié
purchased on 06/04/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 02/04/2020
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4
/5
★★★★☆
First order a success despite the current situation!!! I knew the wine ordered but given the catalog I think I'll return for future discoveries.
Acheteur Vérifié
purchased on 17/03/2020
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4
/5
★★★★☆
No worries, fast order and same delivery. It's just a pity we can't order some bottles individually.
Acheteur Vérifié
purchased on 31/03/2020
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5
/5
★★★★★
Excellent service with flexibility and well-organized delivery.
Acheteur Vérifié
purchased on 30/03/2020
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5
/5
★★★★★
Practical and good advice
Acheteur Vérifié
purchased on 17/03/2020
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5
/5
★★★★★
Very good customer service and delivery during this period of confinement.
Acheteur Vérifié
purchased on 30/03/2020
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5
/5
★★★★★
+++
Acheteur Vérifié
purchased on 19/03/2020
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5
/5
★★★★★
Early delivery despite the current crisis. well done!
Acheteur Vérifié
purchased on 19/03/2020
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5
/5
★★★★★
Excellent follow-up of my order and delivery despite the difficult period. I would also like to emphasize how much of a difference it makes to be able to talk to someone on the phone. No typing 1 then typing 4 followed by hash. It's a huge PLUS!
Acheteur Vérifié
purchased on 18/03/2020
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5
/5
★★★★★
Thank you for your good customer service in this time of confinement, the wine arrived in 4 days, TOP See you soon, Mathieu
Acheteur Vérifié
purchased on 28/03/2020
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5
/5
★★★★★
Really sought-after wines
Acheteur Vérifié
purchased on 11/02/2020
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5
/5
★★★★★
Good advice, beautiful catalog!
Acheteur Vérifié
purchased on 17/03/2020
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5
/5
★★★★★
Good site well done user-friendly
Acheteur Vérifié
purchased on 07/03/2020
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5
/5
★★★★★
Perfect as usual, despite the context!
Acheteur Vérifié
purchased on 13/03/2020
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5
/5
★★★★★
Perfect, both for the products and the service.
Acheteur Vérifié
purchased on 17/03/2020
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