Customer reviews of VivaLing

Very good even if the price is a bit high

So far so good

So far very good

It's really well done, and my American teacher has really changed my level, but it took me about thirty classes before I felt the effects! Be careful: it all depends on the teacher you have! Because it's not 'Vivaling' that teaches you, but a teacher on the other side of the world who does this as a supplement to their income (the site offered me 2: a young Australian and a senior American)...

More details should be given about the packs and offers (validity duration, etc...)

Very good service, my children are really satisfied, I do not regret spending on these services. Highly recommend to all parents.

Great tool, great teachers. Still a bit expensive.

The flow of the classes is smooth and the connection between the classes is quite good.

The navigation is simple. I would like to be able to convert the amounts of the packs into euros or other currencies.

The classes are very good but the payment part offers a very poor customer experience. I always have problems recharging my packs, only PayPal seems to work and it hardly ever works for me so I always waste time with that.. Classes are interrupted for at least a week as a result. In short, it's very frustrating. Otherwise, the classes are of good quality.

I found the website a little confusing to use at first. There are many grammatical or spelling errors in your English site as well which does not engender confidence in the quality of the instruction, perhaps. A language learning site should reflect excellent language so learners can be confident they are learning correctly. It would be good if the payment could be made at any stage. For instance, when I tried to book my child’s first class, I could not complete the transaction because first I had to buy classes. So, I had to redo everything. At first I thought this platform might be more like the Mandarin learning platform we are already using and similar to VIPkid but now I think perhaps this site just sets us up with a coach who will teach whatever rather than following a prescribed course. The website does not really explain what it is. Also, since you ask for my address when I sign up, the program should set my time zone correctly automatically. I should have the option between all available coaches with slots open for the language chosen but I was only offered two coaches. Moreover, I was not shown any info about these coaches: no bio, no intro video. It would be nice to select a coach based on more than available time slots. It would be helpful to see our booked slots when looking at the calendar. It would be helpful if our booked classes could be added automatically to our personal calendars as well. Our first class is Thursday. I’m not sure this platform is easy enough to use that my child will be able to find her classes by herself but I am hopeful that the instruction will be good and that my child will enjoy the class. Thank you. Note: this email and form were all in French. This was the language of instruction chosen, not the language of preferred communication! Fortunately, mom is pretty fluent and I could understand. You might have a higher response rate if you email your clients in their preferred language?

The site is not working well, I can't connect every other time lately.

Very good service overall (quality of classes, website, ease of use, customer service responsiveness...). Thank you!

The downside is that there are no details on the different packages offered. I bought the home school pack without knowing what it included. I searched the internet for details in vain.

First session this morning by my son who enjoyed it

Could be more detailed about the courses by age and their content

Really easy to understand but we could have the link directly on the website to our lesson (I was not able to find, the link is only in our email)

Very responsive, clear and simple site. Perhaps it lacks more attractive packages.

Good. Well-prepared lessons. My children are very happy. Sometimes, the connection was poor.

So far, only one trial lesson completed. The service seems interesting. To be followed over time to measure real progress.

Very good, easy navigation on the site: I would have just liked to have a bit more information about the Zoom application.

The site is great and the concept works very well. Regarding navigation, I don't always find what I'm looking for. It's not always very intuitive.

Okay to pay but impossible to choose a time slot. Few coaches and few available.

Very good, just a recent problem: I couldn't see how to add a child to my account (that two children and not just one are taking Vivaling classes) but customer service is very responsive

Speed and quality of service are top-notch! Super professional coach! But the site is a bit outdated (general look, also the individual interfaces with session reports) and fun information could be added like the student's 'little monster' profile, their total scores, etc.

Can sometimes be difficult to schedule 15-minute sessions. I first have to schedule a 30-minute session, then add 15 minutes, then delete the first 30 minutes.

The site is intuitive, provides the necessary information for quick contact. In just a few clicks, I registered and scheduled sessions for my daughters.

Very good service.

User-friendly even though it requires some modifications to be more intuitive. Services are always evolving.

Very practical but sometimes technical bugs when booking classes

Very good teachers, however the platform/technology is lacking in robustness, and the responsiveness on these issues from the company is poor.

It's a shame that we cannot access the profiles of all the coaches.

Great service but does not cater to Australian time zone with insufficient coach availability at a reasonable time for young children

Good but could do better on the agenda (if you want to book for distant dates, it's annoying to scroll through all the weeks)

The only point missing is being able to connect your calendar to mine to save me time and avoid copying all the appointments to my Outlook calendar. Very good continuation.

Very good site, serious, offering a high-quality service to help with the learning of foreign languages.

Effective and fun, but no communication with parents about the child's progress and no adaptability in the schedule for the course times

Very easy to use

Very clear, just couldn't find how to access the list of coach profiles.

Easy site, good interaction.