VivaLing consistently delivers engaging, effective language learning through flexible scheduling and a user-friendly platform. Customers highlight fast, professional teachers who tailor sessions to their children's needs, with many noting steady progress, confidence boosts in speaking, and enjoyment of lessons from young ages. The service is praised for clear learning objectives, reliable customer support, and a responsive, easy-to-use booking system that fits busy families.
I find the site well made but the workshops and events that interested me have disappeared. It's a shame.
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Response from VivaLing
Dear Pétronille, Thank you for your feedback. To know the upcoming dates of our events and workshops, we advise you to keep an eye on your inbox and our newsletters :). Registrations for our intensive workshops for this summer will open very soon. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2023
Complicated navigation... no fluidity.
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Response from VivaLing
Dear Marie-Christine, Thank you for your feedback. We are sorry that navigating our site did not fully satisfy you. Please know that our Support Team is available at [email protected] to assist you in exploring our site or to help you with your bookings. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2023
Booking appointments is cumbersome due to the site (no way to quickly access a somewhat distant date).
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Response from VivaLing
Dear Karen, Thank you for your feedback. We are sorry that you experienced slowdowns while navigating our site. Please know that our Support Team is available at [email protected] if you need any assistance. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Very good concept, good teachers, my children really like it and become autonomous very quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2023
Good, functional site, good communication from the team and teachers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2023
Very practical and with several options. The choice of teachers could still be strengthened...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
I am satisfied with the VivaLing service, the customer service always responds to me within the day. Booking is very easy. A small technical problem occurs every time I want to book beyond 4 or 5 weeks, but otherwise I am very happy with Vivaling.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Difficulty in having a wide selection of teachers without having to restart the search each time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Everything is great except for the fact that it's in dollars and I encounter payment issues with my card every time. The site has problems and I have to try about 10 times each time for the payment to be accepted. It always says card error. It's very complicated and you have to be motivated... to finalize the payment. Otherwise, we love it!
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Response from VivaLing
Dear Louna, Thank you for your feedback. We are sorry that you are experiencing difficulties recharging your account. For your next purchase, we invite you to contact us at [email protected] so that we can help facilitate your payments. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Easy navigation but changing teachers is not intuitive on the site.
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Response from VivaLing
Dear Agnès, Thank you for your feedback. If you would like to get a new selection of teachers, we invite you to contact us at [email protected], we will be happy to assist you. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
The service is great. The teachers too. But I often have trouble aligning my time slots with those of the teachers.
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Response from VivaLing
Dear Karine, Thank you for your feedback. Please know that it is entirely possible for you to obtain a new selection of teachers perfectly suited to your availability. To do this, we invite you to contact us at [email protected], we will be happy to assist you. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Good listening, very functional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
The site is practical but not always very simple to book slots, especially on smartphones.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Very good service, my daughter is progressing well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2022
Hello, the price of the pack with the promotion changes at the time of payment. I would like to pay in euros but it is not possible. Paying with a credit card is complicated. You have to go through PayPal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
Overall the service is good, the teacher's schedule is extremely practical for organizing class sessions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Overall very efficient service both in terms of customer technical support or the quality of class.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Quite practical, I don't really like paying via Paypal though
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2022
As a client for several years, we do not benefit from discounted rates or so-called 'loyalty' rates. In short, to thank us for our loyalty, VIVALING could offer us promotional rates.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Very good. Sometimes the calendar gets a bit stuck.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2022
I don't have enough lessons yet to really give my opinion. I will test another teacher to see which method suits me best. But for now, I am satisfied with my teacher's attentiveness and availability.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
A site that can evolve with a more user-friendly ergonomics.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2022
I have been using Vivaling for almost 2 years. I am very satisfied with the services offered: online course booking, selection of teachers...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2022
Overall it is well organized, I regret that we cannot access the list of coaches alone, we have to ask and we are not sent more than 2 profiles. Prices have increased without us being notified. You ask for a native coach and they select Mexicans for example for Spanish.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2022
Very good service, regular and serious. A little effort to retain teachers who change quite regularly would be welcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Practical, easy to register.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
The site has some booking goals at the moment.
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Response from VivaLing
Hello, We are sorry for the difficulties you are experiencing. Can you tell us more by contacting the support service so that we can understand the problem? [email protected] Thank you Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2022
I clearly distinguish the site (3 stars, a bit outdated perhaps) from the services offered (5 stars without hesitation!). + Site: easy to use, both for registration and for booking/canceling sessions. + Site: numerous email reminders to avoid forgetting a session, very practical. - Site: the layout could be improved to facilitate the readability of information. - Site: a system allowing payment by Bancontact (QR code) would be welcome to facilitate payments. + Product: the service is excellent! + Product: the coaches are really great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2022
We are delighted with the courses and the pricing options offered. However, we only have a choice of 2 teachers, fortunately my son clicked right away with the first one.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2022
Very personalized and responsive service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2022
Cannot change the reservation, have to cancel and book again. Very often at the end of several reservations, the system 'freezes'. Also, the reservations are not updated in real-time on the account, need to log out and then log in.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
My son is on his 2nd lesson and so far everything is going well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2020
No response from customer service regarding a missed session due to unavailable zoom
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Response from VivaLing
Hello, We are sorry that you encountered difficulties. This session has been refunded to you following the review of your file. We remain at your disposal for any questions. Have a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
The calendar jumps from time to time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Easy to get started and very complete explanations provided for the first connections and video sessions. Clever concept in times of health crisis! However, our child is young (3 years old) and the level of the 'teacher' was not suitable (alphabet not yet known even in French, too many questions when he doesn't know many words rather than using repetition). Needs adjustment on this point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Good quality service, competent, pleasant, and responsive teachers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
This site is great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Too bad we can't book classes on the app. Credit card payment is not easy to find on the site.
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