Customer reviews of VivaLing

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/02/2023 à 12h44 following a purchase from 12/02/2023

Difficulty in having a wide selection of teachers without having to restart the search each time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/01/2023 à 19h06 following a purchase from 28/01/2023

Everything is great except for the fact that it's in dollars and I encounter payment issues with my card every time. The site has problems and I have to try about 10 times each time for the payment to be accepted. It always says card error. It's very complicated and you have to be motivated... to finalize the payment. Otherwise, we love it!

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Response from VivaLing Published on 30/01/2023

Dear Louna, Thank you for your feedback. We are sorry that you are experiencing difficulties recharging your account. For your next purchase, we invite you to contact us at [email protected] so that we can help facilitate your payments. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2023 à 11h56 following a purchase from 10/01/2023

Easy navigation but changing teachers is not intuitive on the site.

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Response from VivaLing Published on 30/01/2023

Dear Agnès, Thank you for your feedback. If you would like to get a new selection of teachers, we invite you to contact us at [email protected], we will be happy to assist you. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/09/2022 à 12h23 following a purchase from 19/09/2022

Good listening, very functional.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/09/2022 à 15h14 following a purchase from 07/09/2022

The site is practical but not always very simple to book slots, especially on smartphones.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2022 à 21h13 following a purchase from 04/09/2022

Very good service, my daughter is progressing well.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/09/2022 à 10h42 following a purchase from 27/08/2022

Overall the service is good, the teacher's schedule is extremely practical for organizing class sessions.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/08/2022 à 13h33 following a purchase from 26/08/2022

Overall very efficient service both in terms of customer technical support or the quality of class.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/08/2022 à 19h13 following a purchase from 11/08/2022

Quite practical, I don't really like paying via Paypal though

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/07/2022 à 03h07 following a purchase from 25/07/2022

Very good. Sometimes the calendar gets a bit stuck.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2022 à 13h56 following a purchase from 25/06/2022

I don't have enough lessons yet to really give my opinion. I will test another teacher to see which method suits me best. But for now, I am satisfied with my teacher's attentiveness and availability.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/06/2022 à 12h20 following a purchase from 28/06/2022

A site that can evolve with a more user-friendly ergonomics.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/06/2022 à 10h59 following a purchase from 02/06/2022

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/06/2022 à 08h23 following a purchase from 26/05/2022

I have been using Vivaling for almost 2 years. I am very satisfied with the services offered: online course booking, selection of teachers...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/05/2022 à 03h58 following a purchase from 05/05/2022

Very good service, regular and serious. A little effort to retain teachers who change quite regularly would be welcome.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2022 à 10h56 following a purchase from 15/04/2022

Practical, easy to register.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/03/2022 à 10h49 following a purchase from 17/03/2022

Nothing to report.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/03/2022 à 05h52 following a purchase from 16/03/2022

The site has some booking goals at the moment.

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Response from VivaLing Published on 24/03/2022

Hello, We are sorry for the difficulties you are experiencing. Can you tell us more by contacting the support service so that we can understand the problem? [email protected] Thank you Have a nice day

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2022 à 18h00 following a purchase from 12/03/2022

We are delighted with the courses and the pricing options offered. However, we only have a choice of 2 teachers, fortunately my son clicked right away with the first one.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/03/2022 à 10h57 following a purchase from 03/03/2022

Very personalized and responsive service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/02/2022 à 12h56 following a purchase from 16/02/2022

My son is on his 2nd lesson and so far everything is going well.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2020 à 11h34 following a purchase from 04/10/2020

No response from customer service regarding a missed session due to unavailable zoom

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Response from VivaLing Published on 06/10/2020

Hello, We are sorry that you encountered difficulties. This session has been refunded to you following the review of your file. We remain at your disposal for any questions. Have a good day

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/09/2020 à 17h16 following a purchase from 27/09/2020

The calendar jumps from time to time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/09/2020 à 03h45 following a purchase from 18/09/2020

Easy to get started and very complete explanations provided for the first connections and video sessions. Clever concept in times of health crisis! However, our child is young (3 years old) and the level of the 'teacher' was not suitable (alphabet not yet known even in French, too many questions when he doesn't know many words rather than using repetition). Needs adjustment on this point.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/09/2020 à 02h51 following a purchase from 22/09/2020

Good quality service, competent, pleasant, and responsive teachers.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/09/2020 à 17h39 following a purchase from 09/09/2020

This site is great

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/08/2020 à 23h42 following a purchase from 31/08/2020

Too bad we can't book classes on the app. Credit card payment is not easy to find on the site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/08/2020 à 09h09 following a purchase from 17/08/2020

Very good even if the price is a bit high

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/08/2020 à 04h18 following a purchase from 23/07/2020

So far so good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/07/2020 à 09h35 following a purchase from 23/07/2020

So far very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/07/2020 à 18h56 following a purchase from 20/07/2020

It's really well done, and my American teacher has really changed my level, but it took me about thirty classes before I felt the effects! Be careful: it all depends on the teacher you have! Because it's not 'Vivaling' that teaches you, but a teacher on the other side of the world who does this as a supplement to their income (the site offered me 2: a young Australian and a senior American)...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/07/2020 à 12h15 following a purchase from 27/06/2020

More details should be given about the packs and offers (validity duration, etc...)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/07/2020 à 16h20 following a purchase from 01/07/2020

Very good service, my children are really satisfied, I do not regret spending on these services. Highly recommend to all parents.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/07/2020 à 13h03 following a purchase from 07/07/2020

Great tool, great teachers. Still a bit expensive.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/07/2020 à 21h29 following a purchase from 25/06/2020

The flow of the classes is smooth and the connection between the classes is quite good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/06/2020 à 09h47 following a purchase from 18/06/2020

The navigation is simple. I would like to be able to convert the amounts of the packs into euros or other currencies.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2020 à 22h30 following a purchase from 03/05/2020

Very good service overall (quality of classes, website, ease of use, customer service responsiveness...). Thank you!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/04/2020 à 16h30 following a purchase from 10/04/2020

The downside is that there are no details on the different packages offered. I bought the home school pack without knowing what it included. I searched the internet for details in vain.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/04/2020 à 17h36 following a purchase from 11/04/2020

First session this morning by my son who enjoyed it

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/04/2020 à 23h43 following a purchase from 30/03/2020

Could be more detailed about the courses by age and their content

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