Customer reviews of VOLTAWAY

Trust Attestation
8,5 /10
Overall rating: 8,5 out of 10
Based on 32 published reviews
5 23 72% 4 2 6% 3 1 3% 2 3 9% 1 3 9%

Summary of reviews

Voltwaway is praised for fast and efficient delivery with well-packaged bikes arriving in good condition and on time, and for responsive, helpful live chat and staff who guide customers through issues to quickly find the right parts or solutions. Customers highlight easy purchases, fast delivery, and bikes that match product sheets or photos, with reassuring transparency and attentive after-sales support when it functions smoothly. The store receives compliments for reliable communication, customer-friendly service, and high satisfaction with overall bike quality, comfort, and value, including wide wheels and quality components like Shimano for a positive riding experience. Overall, the shopping experience is characterized by prompt service, clear assistance, and product delivery that meets expectations.

Reviews 1, 2 and 4 stars

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F
Florian M.
Rating: 4 out of 5
following a purchase from 01/02/2025
Commuter bike received in less than a week, in good condition and well adjusted (just need to put on the front fender, the light, the pedals, the front wheel, and inflate the tires) Compliant with the product sheet and photo on the site Missing the following accessories on the site: wheel axle lock and choice of different compatible saddles for the ordered bike
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Marion D.
Rating: 1 out of 5
following a purchase from 17/01/2025
I bought a new battery on the online store. The battery I received within 48 hours turned out to be a defective one that came from a customer service return. I contacted them and followed the return procedure, but I am still waiting for the battery I purchased 18 days ago.
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J
Jerome O.
Rating: 2 out of 5
following a purchase from 30/04/2024
The after-sales service is rather slow and inefficient at the moment. My problem is still not solved
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Response from VOLTAWAY
Hello Jérôme,

Thank you for your feedback,

We had a carrier problem because we shipped the remote control for your skateboard.

Your satisfaction is our priority.

Best regards,

Nathan, VOLTAWAY Team.
E
Etienne H.
Rating: 1 out of 5
following a purchase from 14/09/2024
Very disappointed by the battery, which lasts only 2 or 3 km, compared with the 15 km claimed...
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Response from VOLTAWAY
Hello Etienne,

You can contact our after-sales service to solve your battery problem.

Your product is covered by a 2-year warranty and we will always have a solution for you.

Don't hesitate to contact us by e-mail: [email protected]

Best regards,

VOLTAWAY Team
J
jean philippe E.
Rating: 1 out of 5
following a purchase from 05/07/2024
Simplistic or rather non-existent operating instructions, crutch not adapted and I was offered to buy another recognizing that it was not adapted.but nice bike.I will buy the 2nd elsewhere.
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Response from VOLTAWAY
Hello Jean Philippe,

Thank you for your feedback, if you have any difficulties assembling the bike,

Specialized VAE technicians can help you by phone or video.

Please do not hesitate to contact us: [email protected]

Best regards,

VOLTAWAY Team
C
Celine G.
Rating: 2 out of 5
following a purchase from 22/04/2024
I bought a Panamax bike online over a month ago, and to this day it still doesn't work. I've had to send some parts back for the after-sales service to check. It seems to be a battery fault. But to this day, I still haven't received the battery back. I think this bike is really of very good quality and that the defect I'm experiencing is rare, but I find that the brand's support has not been up to scratch and the after-sales service not very responsive. I'm disappointed that a month after my purchase, I still haven't been able to use my bike and haven't received any message or gesture from the sales department.
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Response from VOLTAWAY
Hello Celine,

Thank you for your feedback,

I'm surprised by your answer as we had the bike returned to our company to repair the battery fuse,

A rare problem for us but easily repairable,

We sent you 14 emails, we made video calls to solve the problem remotely and as quickly as possible...

In fact, there was no commercial gesture, as we covered 100% of the cost of transport.

I hope you are now enjoying your bike,

Best regards,

Nathan, VOLTAWAY Team
K
Kristyna N.
Rating: 2 out of 5
following a purchase from 11/04/2024
I’m not really happy about my purchase. I received a bicycle in pieces without any detailed instructions. It was not easy at all to put it together. Second problem came with the battery which is showing « empty », but won’t charge at all. And also I’ve never received an invoice of my purchase so I can’t arrange insurance. When I asked for this by e-mail, I did not get any answer. I love how the bike looks like and also delivery was very fast, but complications with its montage and plus not working battery are disappointing especially for one bike of this price.
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Patricio jose D.
Rating: 4 out of 5
following a purchase from 06/02/2024
Fast and complies with the request very good service
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Response from VOLTAWAY
Thank you very much for your positive feedback, Patricio Jose! We are delighted to have been able to meet your expectations and provide you with quality service. We hope to see you soon on VOLTAWAY for new experiences. We hope to see you soon!
VOLTAWAY Team
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