Customer reviews of VOLTAWAY

8,5 /10

Based on 32 published reviews

Summary of reviews

Voltwaway is praised for fast and efficient delivery with well-packaged bikes arriving in good condition and on time, and for responsive, helpful live chat and staff who guide customers through issues to quickly find the right parts or solutions. Customers highlight easy purchases, fast delivery, and bikes that match product sheets or photos, with reassuring transparency and attentive after-sales support when it functions smoothly. The store receives compliments for reliable communication, customer-friendly service, and high satisfaction with overall bike quality, comfort, and value, including wide wheels and quality components like Shimano for a positive riding experience. Overall, the shopping experience is characterized by prompt service, clear assistance, and product delivery that meets expectations.

Reviews 1 and 4 stars

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Florian M.

Published on 29/03/2025 à 11h57 following a purchase from 01/02/2025

Commuter bike received in less than a week, in good condition and well adjusted (just need to put on the front fender, the light, the pedals, the front wheel, and inflate the tires) Compliant with the product sheet and photo on the site Missing the following accessories on the site: wheel axle lock and choice of different compatible saddles for the ordered bike

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Marion D.

Published on 07/02/2025 à 11h02 following a purchase from 17/01/2025

I bought a new battery on the online store. The battery I received within 48 hours turned out to be a defective one that came from a customer service return. I contacted them and followed the return procedure, but I am still waiting for the battery I purchased 18 days ago.

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Etienne H.

Published on 07/10/2024 à 09h37 following a purchase from 14/09/2024

Very disappointed by the battery, which lasts only 2 or 3 km, compared with the 15 km claimed...

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Response from VOLTAWAY Published on 12/02/2025

Hello Etienne,

You can contact our after-sales service to solve your battery problem.

Your product is covered by a 2-year warranty and we will always have a solution for you.

Don't hesitate to contact us by e-mail: [email protected]

Best regards,

VOLTAWAY Team

jean philippe E.

Published on 26/07/2024 à 19h47 following a purchase from 05/07/2024

Simplistic or rather non-existent operating instructions, crutch not adapted and I was offered to buy another recognizing that it was not adapted.but nice bike.I will buy the 2nd elsewhere.

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Response from VOLTAWAY Published on 12/02/2025

Hello Jean Philippe,

Thank you for your feedback, if you have any difficulties assembling the bike,

Specialized VAE technicians can help you by phone or video.

Please do not hesitate to contact us: [email protected]

Best regards,

VOLTAWAY Team

Patricio jose D.

Published on 28/02/2024 à 08h09 following a purchase from 06/02/2024

Fast and complies with the request very good service

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Response from VOLTAWAY Published on 03/04/2024

Thank you very much for your positive feedback, Patricio Jose! We are delighted to have been able to meet your expectations and provide you with quality service. We hope to see you soon on VOLTAWAY for new experiences. We hope to see you soon!
VOLTAWAY Team