Customer reviews of Wakagi.fr

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 470 published reviews
5 399 85% 4 53 11% 3 8 2% 2 6 1% 1 4 1%

Summary of reviews

The online store delivers exceptional product quality, as evidenced by the beautiful teacups, lamps, and various other items that customers found to be even more stunning than depicted in images. Fast delivery is a consistent highlight, with many orders arriving quickly and in perfect condition, ensuring a seamless shopping experience. Customers commend the careful packaging of products, which minimizes the risk of damage during transit, exemplifying the store's attention to detail.

Reviews 2 and 3 stars

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M
Marina D.
Rating: 2 out of 5
following a purchase from 20/02/2026
The item did not match the description. The company does not want to take responsibility. The return is always at the customer's expense, whether right or wrong. Quite a questionable attitude.
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Response from Wakagi.fr
Good morning,

We are sorry to hear that the item did not meet your expectations. To verify your request and the history of our exchanges, could you please indicate the date you sent an email to our customer service and through which channel? At the moment we cannot find any trace of conversation in our system.

Thank you in advance for your feedback.
Best regards,
Customer service
G
Gleb G.
Rating: 2 out of 5
following a purchase from 07/05/2024
I ordered a total of three items, but only received two
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Response from Wakagi.fr
Hello, we are sending you an e-mail.
D
Daniela F.
Rating: 3 out of 5
following a purchase from 17/11/2023
La livraison de ma dernière commande était parfaite. If you like, please pay attention to the quality of the merchandise. Two tea boxes were slightly damaged, a wooden tea caddy (Hakone Yosegi brand) was seriously damaged. A bolt in silver was slightly broken. Next time, I will return it.
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Response from Wakagi.fr
Hello,

We apologize for the inconvenience caused by the condition of your orders. We have taken note of your comments on the quality of the goods and we are committed to improving our packaging process to ensure the safety of the items on delivery. It's a pity, you should have sent us an e-mail with a photo so that we could find a solution together. Best regards.
S
Shohei H.
Rating: 3 out of 5
following a purchase from 05/09/2023
I didn't receive any information about the delivery.
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Acheteur vérifié
Rating: 3 out of 5
The boxes do not contain 200g of tea but rather 150g
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
no distinction between high and low socks.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2022
The item purchased was not as described on the website. There was no mention that this fabric was embossed, which made it useless for my project. Even the colors are very different from what is shown in the picture. I was very disappointed, the fabric being quite expensive as well. I can't trust your descriptions anymore.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/09/2022
very expensive for the quality and especially for the finish of the shoes. the glue exceeds all around on the tops of the soles not super pretty :( top
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
description of the sizes, to specify
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Rating: 2 out of 5
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Rating: 2 out of 5
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Rating: 2 out of 5
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Rating: 2 out of 5
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Disappointing belt, very narrow but especially too short to tie it in the traditional way. In short, unusable.
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Cédric P.
Rating: 2 out of 5
The teapot was in promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
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Jean-Marie T.
Rating: 3 out of 5
following a purchase from 10/05/2020
Nice quality and cut but the patterns of the men's yukatas lack sobriety, dragons or Japanese characters for example are funny but it really lacks class, only 2 or 3 yukatas with small patterns or plain are chic. Women are definitely condemned to flowers. It's a pity, the cut of a yukata is really very "classy" but the fabric designs don't follow.
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Rosa M.
Rating: 3 out of 5
following a purchase from 30/11/2020
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered o At Christmas Mrs maufroid
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Response from Wakagi.fr
Hello, A little message from you would have been welcome concerning this wish! Regularly, on request, and as soon as the article allows it, we make gift wrapping. We don't needlessly wrap each order because it's Christmas. Sincerely
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