The online store delivers exceptional product quality, as evidenced by the beautiful teacups, lamps, and various other items that customers found to be even more stunning than depicted in images. Fast delivery is a consistent highlight, with many orders arriving quickly and in perfect condition, ensuring a seamless shopping experience. Customers commend the careful packaging of products, which minimizes the risk of damage during transit, exemplifying the store's attention to detail.
The item did not match the description. The company does not want to take responsibility. The return is always at the customer's expense, whether right or wrong. Quite a questionable attitude.
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Response from Wakagi.fr
Good morning,
We are sorry to hear that the item did not meet your expectations. To verify your request and the history of our exchanges, could you please indicate the date you sent an email to our customer service and through which channel? At the moment we cannot find any trace of conversation in our system.
Thank you in advance for your feedback.
Best regards,
Customer service
T
Tam M.
Rating: 4 out of 5
following a purchase from 08/09/2025
well-packaged package received quickly
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Response from Wakagi.fr
Hello Tam,
We sincerely thank you for your positive feedback regarding your experience on Wakagi. We are delighted to hear that your package was well-packaged and received quickly. Looking forward to seeing you again!
G
Geraldine C.
Rating: 4 out of 5
following a purchase from 10/02/2025
Lacks information such as order validation and shipping.
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Response from Wakagi.fr
Thank you for your feedback! We are sorry for the lack of information regarding the validation and shipment of your order. Some customers may not receive these notifications due to technical bugs. We are working to resolve this issue to improve your experience. We hope to see you soon!
Y
Yoko S.
Rating: 4 out of 5
following a purchase from 19/01/2025
I am satisfied with the product.
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Response from Wakagi.fr
Thank you for your feedback! 😊 We are pleased that you are satisfied with the product. See you next time! 🚀✨
M
Matteo P.
Rating: 4 out of 5
following a purchase from 21/11/2024
Product arrived in the right time, some daruma did not have packaging
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Response from Wakagi.fr
We apologize for the mishap regarding the lack of packaging for some darumas. We are happy that the product arrived on time and thank you for bringing it to our attention. Thank you for your understanding!
C
chrystelle D.
Rating: 4 out of 5
following a purchase from 04/07/2024
5
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Gleb G.
Rating: 2 out of 5
following a purchase from 07/05/2024
I ordered a total of three items, but only received two
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Response from Wakagi.fr
Hello, we are sending you an e-mail.
S
Sheetal S.
Rating: 4 out of 5
following a purchase from 27/01/2024
4
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michel B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Nickel
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Helena F.
Rating: 4 out of 5
following a purchase from 26/11/2023
The produts were exactly the same I saw online and the shipiping was fast
D
Daniela F.
Rating: 3 out of 5
following a purchase from 17/11/2023
La livraison de ma dernière commande était parfaite. If you like, please pay attention to the quality of the merchandise. Two tea boxes were slightly damaged, a wooden tea caddy (Hakone Yosegi brand) was seriously damaged. A bolt in silver was slightly broken. Next time, I will return it.
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Response from Wakagi.fr
Hello,
We apologize for the inconvenience caused by the condition of your orders. We have taken note of your comments on the quality of the goods and we are committed to improving our packaging process to ensure the safety of the items on delivery. It's a pity, you should have sent us an e-mail with a photo so that we could find a solution together. Best regards.
S
Shohei H.
Rating: 3 out of 5
following a purchase from 05/09/2023
I didn't receive any information about the delivery.
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Mireille R.
Rating: 4 out of 5
following a purchase from 13/06/2023
Good delivery time.the packaging is very basic but effective.the delivery points are really far away and this forced me to take a more expensive colissimo.
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A
Acheteur vérifié
Rating: 4 out of 5
Ras
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Great!
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A
Acheteur vérifié
Rating: 3 out of 5
The boxes do not contain 200g of tea but rather 150g
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
no distinction between high and low socks.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
cool!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Nothing to complain about, everything was perfect.
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A
Acheteur vérifié
Rating: 4 out of 5
A very good experience. Delighted
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2022
Everything is correct Only the belts of the kimonos could be longer and of better quality .........
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2022
The item purchased was not as described on the website. There was no mention that this fabric was embossed, which made it useless for my project. Even the colors are very different from what is shown in the picture. I was very disappointed, the fabric being quite expensive as well. I can't trust your descriptions anymore.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
fast delivery
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/09/2022
very expensive for the quality and especially for the finish of the shoes. the glue exceeds all around on the tops of the soles not super pretty :( top
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
description of the sizes, to specify
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Great!
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A
Acheteur vérifié
Rating: 4 out of 5
Pay attention to the content of the commands, two errors in two commands. It's not so bad but you have to resend each time.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/03/2022
The yukata is in accordance with the visual on the site and I was able to get additional information by phone, I was very well received.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Great!
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A
Acheteur vérifié
Rating: 4 out of 5
Products very well packed. Package well taped and in good condition.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Items conformed, sent and received on time.
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A
Acheteur vérifié
Rating: 2 out of 5
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A
Acheteur vérifié
Rating: 2 out of 5
-
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A
Acheteur vérifié
Rating: 2 out of 5
-
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A
Acheteur vérifié
Rating: 2 out of 5
-
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
arrived on time and without problems in the mailbox.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Disappointing belt, very narrow but especially too short to tie it in the traditional way. In short, unusable.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
good and efficient, too bad that the range of zori sizes is very limited;
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Response from Wakagi.fr
Hello, indeed some models go well and sometimes the range of sizes may be limited at the time you order. If you want a particular model, you can send us an email. Sincerely
M
Martine B.
Rating: 4 out of 5
following a purchase from 03/09/2021
Everything is perfect. The kimono a little too long.
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Response from Wakagi.fr
Hello, Do not hesitate to contact our services to be directed on the sizes during your next order. Sincerely
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
DPD delivery service not up to par, kafkaesque!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Very fast shipping and delivery. Concerning the received products, I would have liked to know in advance the fabric weight of the Yukata/kimono. I was expecting a thicker fabric with a better hold. Quite satisfied anyway.
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